[SOLVED] Windows Server 2019 - Updates failing during restart with code 0x800703f1

Usualex · Apr 9, 2024

Hi,

need your help on this one. The Server stopped properly installing updates.
During reboot after update installation the changes are rolled back.
ComponentsScanner reports no errors before installing an update/after rollback. After the installation but before reboot it detects some sequnce mismatch:
2024-04-09 13:10:04.7517|WARN|Core.ComponentsHive|Sequence mismatch! Primary = 243483. Secondary = 243482

DISM/SFC return no errors. COMPONENTS hive (post rollback) and logs (pre/post rollback) attached. Thanks in advance!

Maxstar · Apr 11, 2024

Hi and welcome to Sysnative,

Please post the CBS logs.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Usualex · Apr 12, 2024

Hi,

the file was over the limit. WeTransfer it is: CBS.zip

Maxstar · Apr 12, 2024

Hi,

Upload your DRIVERS Hive

Navigate to C:\Windows\System32\config and locate the DRIVERS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Usualex · Apr 12, 2024

Hi,

as per request.

Maxstar · Apr 12, 2024

Hi,

Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download DRIVERS.ZIP and save to your desktop.
Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
Now we have the DRIVERS file that we will be using to replace your current one.
Navigate to C:\Windows\System32\config
Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again.
Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs as well as the Setupapi.dev.log.

Upload the setupapi.dev.log file

Open Windows Explorer and browse to the C:\Windows\INF folder.
Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file setupapi.dev.zip in your next reply.

Usualex · Apr 12, 2024

Hi,

i have replaced the hive, rebooted, isntalled updates, rebooted again. The system still errors out and rolls back after update install and reboot. See requested logs: setupapi.app.zip

Maxstar · Apr 12, 2024

You have attached the setupapi.app.log instead of the Setupapi.dev.log.

Usualex · Apr 12, 2024

My bad

Hope this is the right one

Maxstar · Apr 12, 2024

Yeah! Please do the following to perform a FileScan with SFCFix.

Download

SFCFix and save it to your desktop.

Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Usualex · Apr 12, 2024

Here is the log.

Maxstar · Apr 12, 2024

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

Code:

SFC /Scannow

Usualex · Apr 12, 2024

Should i run the update too? Or just sfc for now?

Maxstar · Apr 12, 2024

Let me know the result of SFC first, if it come back clean please attempt to update again.

Usualex · Apr 12, 2024

The result is clean, i have started the update. Logs attached anyways: CBS.zip

btw i install updates via dism /add-package, not via windows update. Does it make difference, which method i use?

Maxstar · Apr 12, 2024

Installing an update manually through DISM or via Windows Update makes no difference, this because the update will fail after the reboot due to some driver issues in this case.
So if the update failed again please attach a new copy of the Setupapi.dev.log as well as the CBS log.

Usualex · Apr 12, 2024

Welp, you are a wizard, Harry :) it worked. Thank you a lot.

Maxstar · Apr 12, 2024

You're welcome. But just call me Ted, although it was a reference to Harry Potter...

I will mark this thread as solved...

[SOLVED] Windows Server 2019 - Updates failing during restart with code 0x800703f1

Member

Attachments

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Member

Windows Update Moderator, Security Analyst

Member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Member

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst