[SOLVED] Windows Server 2016 Hyper V Role wont install. Error 0x80073701 KB4493473, KB5035855

BillyJeans · Apr 2, 2024

Hello,
I am running a windows server 2016 machine. I have been attempting to install Hyper V role and it keeps failing. My log file gives me the following errors.

CBS Failed to pin deployment while resolving Update: Package_6923_for_KB4493473~31bf3856ad364e35~amd64~~10.0.1.10.4493473-15294_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2024-04-02 09:45:39, Info

CBS Failed to bulk stage deployment manifest and pin deployment for package

ackage_7610_for_KB5035855~31bf3856ad364e35~amd64~~10.0.1.11 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

CSI 00000009 (F) STATUS_SXS_ASSEMBLY_MISSING #68002# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2024-04-02 09:45:39, Error

CSI 0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #67850# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = dcc74250d742e61c4944c6e573f3c734, version 10.0.14393.2828, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Package_6923_for_KB4493473~31bf3856ad364e35~amd64~~10.0.1.10.4493473-15294_neutral', rah = '2', manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

I followed the requested steps in "Windows Update Forum Posting Instructions."
#1 Step
sfc /scannow

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

#2 Run SURT/DISM

Dism /Online /Cleanup-Image /RestoreHealth

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

#3 Components scanner
I ran the components scanner

#4 - Export CBS Folder
Attached File

From other threads I ran the FRST64 scan feature for the KB and searched the registry but need help with the fixlist.txt. I have attached the Search reg Files for KB4493473 and i searched for it via C:\Users\Administrator>wusa /uninstall /KB:4493473

For the other error KB503585 I have attached the SearchReg File and also checked the command the following update was found. It is a security update. I didnt uninstall.

Could I please get some help.

Maxstar · Apr 3, 2024

Hi and welcome to Synative,

There are a few things to repair, here's the first fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

BillyJeans · Apr 3, 2024

Thanks for your reply!

Step 1. Complete I have attached the file.

Step 2. The restore operation completed successfully!

Should I try and add the Hyper V role now?

Maxstar · Apr 3, 2024

Yes, please try to install the Hyper-V Role and if it fails (I guess it will) attach a new copy of the CBS logs.

Run also

ComponentsScanner again.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

BillyJeans · Apr 3, 2024

The feature failed the reference assembly could not be found. I have attached the log file.

Maxstar · Apr 3, 2024

Thanks, please post also the result of ComponensScanner in your next post along with the result of FRST.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

BillyJeans · Apr 3, 2024

Still running the fix. Will post when done.

Maxstar · Apr 3, 2024

That's fine I will see the restult when FRST completed.

BillyJeans · Apr 3, 2024

Greetings!
That took a while. I have attached the fixlog.txt and the componentsscanner.txt
Thanks for your assistance. Let me know what I need to do next!

Maxstar · Apr 4, 2024

Hi,

You ran FRST twice, could you please provide the previous log which is saved here"C:\FRST\Logs\Fixlog_<Date_Time>.txt"

Ran by Administrator (03-04-2024 09:52:46) Run:2

BillyJeans · Apr 4, 2024

I have attached both as they finished at the same time? I hope I haven't done anything wrong. Let me know if there is something else to do. I appreciate the assistance and patience.

Maxstar · Apr 4, 2024

Hi,

Please do the following.

1. Start the

Command Prompt as administrator.

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

2.Right-click on the file

FRST.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB4493473

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

BillyJeans · Apr 4, 2024

1. This operation completed successfully.
2. Ran the FRST with code KB4493473 attached the SearchReg.txt file

Maxstar · Apr 4, 2024

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

BillyJeans · Apr 4, 2024

Followed steps. Attached file.

Maxstar · Apr 4, 2024

Great, please try to install the Hyper-V Role again and if it fails attach a new copy of the CBS logs.

BillyJeans · Apr 4, 2024

The role installed! Now I have to configure the VMs but the issue I was having is fixed!

Maxstar · Apr 4, 2024

Great, let me know if there are any remaining issues or we can mark this thread as solved.

BillyJeans · Apr 4, 2024

You can mark this issue as resolved. Thanks!

Maxstar · Apr 4, 2024

You're welcome. I will mark this thread as solved...

[SOLVED] Windows Server 2016 Hyper V Role wont install. Error 0x80073701 KB4493473, KB5035855

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