BSOD on HP Omen

jhickey080808 · May 4, 2021

Hello... the laptop was idle for awhile and then next time checked it was displaying a bluescreen. I appreciate any help.

Speccy URL: http://speccy.piriform.com/results/8XgZWs40ipKwlLaECGo51qL
Sysnative zip file attached.

x BlueRobot · May 5, 2021

There doesn't appear to be any dump files in the .zip you've provided. Could you please zip and upload the following file to a file sharing site (Google Drive, One Drive etc.), it will be too large to attach to your forum post.

Code:

%systemroot%\MEMORY.DMP

jhickey080808 · May 5, 2021

OK thanks for the response. I have uploaded the zipped file to the link below.

OneDrive

x BlueRobot · May 5, 2021

Unfortunately, the dump file is mostly corrupt for some reason and therefore it isn't going to provide much useful information.

My only suggestion at the moment would be to enable Driver Verifier - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 + Vista

jhickey080808 · May 5, 2021

ok, thank you for taking the time to look at the files.

jcgriff2 · May 5, 2021

The dump file is overflowing with NTSTATUS exception error code 0xc0000147 - which refers to the page file.

From Microsoft - 0xc147 -

Microsoft Docs said:
NTSTATUS 0xc0000147

Unable to Create Paging File.

The creation of the paging file %hs failed (%lx). The requested size was %ld.

Your page file may be corrupted. Turn page file (virtual memory) off via SYSTEM in Control Panel; delete pagefile (see CODE box below) - c:\pagefile.sys

Note - you may have to change file attributes and un-hide the pagefile. Bring up an Admin CMD prompt; Type/paste the following one line at a time; hit enter after each line) - check for pagefile first (1st command after "cd" command)l; then un-hide it (2nd command); then delete it (last command) - c: is assumed to be your Windows OS drive -

Code:

cd c:\

dir /a c:\pagefile.sys

attrib -h c:\pagefile.sys

del c:\pagefile.sys

Turn page file (virtual memory) back on - System managed - for all drives

Also, for info, a 0xc147 exception code could mean that there is a problem with the hard drive.

I would also advise you to run chkdsk from the CMD prompt as well - chkdsk /f /r - then reboot the system

PLEASE be sure to run Driver Verifier as @x BlueRobot has asked you to do.

Regards. . .

jcgriff2

jhickey080808 · May 7, 2021

Thank you... I expect to have this laptop in front of me on Monday and will follow your suggestions. I appreciate it. I am posting another issue with a different HP Omen in a moment.

jhickey080808 · May 10, 2021

hmmm... where am I going wrong?

MichaelB · May 10, 2021

you have to reset System-Flag as well

jcgriff2 · May 14, 2021

Added in another step to remove the "system" attribute from pagefile.sys -

Rich (BB code):

cd c:\

dir /a c:\pagefile.sys

attrib -h c:\pagefile.sys

attrib -s c:\pagefile.sys

del c:\pagefile.sys

Try the above.

Regards. . .

jcgriff2

Search

Search

BSOD on HP Omen

jhickey080808

Contributor

Attachments

x BlueRobot

Administrator

jhickey080808

Contributor

x BlueRobot

Administrator

jhickey080808

Contributor

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

jhickey080808

Contributor

jhickey080808

Contributor

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

BSOD on HP Omen

Contributor

Attachments

Administrator

Contributor

Administrator

Contributor

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Contributor

Contributor

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)