0x80096002 Windows Update error

Sysnative Windows Update · May 28, 2020

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

Louwwieee42 · May 28, 2020

softwaremaniac said:
Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

Please see attached.

https://www.sendspace.com/file/olwb6z

Louwwieee42 · May 28, 2020

Louwwieee42 said:
Please see attached.

https://www.sendspace.com/file/olwb6z

Not sure if this helps..

Sysnative Windows Update · May 29, 2020

All clean. Uninstall Npcap and reboot.

Louwwieee42 · May 29, 2020

softwaremaniac said:
All clean. Uninstall Npcap and reboot.

Still the same error.

Sysnative Windows Update · May 29, 2020

Remove Bitdefender and IOBit.

Louwwieee42 · May 29, 2020

softwaremaniac said:
Remove Bitdefender and IOBit.

Still no change - Have also tried on a hotspot.

Sysnative Windows Update · May 29, 2020

Please navigate to the following key and take a screenshot: HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate.

Louwwieee42 · May 30, 2020

softwaremaniac said:
Please navigate to the following key and take a screenshot: HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate.

Please see attached.

Sysnative Windows Update · May 31, 2020

Everything looks okay. This is not a Windows Update issue. At least not in its root.

Louwwieee42 · May 31, 2020

softwaremaniac said:
Everything looks okay. This is not a Windows Update issue. At least not in its root.

I get the same for Store apps - Any more ideas, I really can’t do a fresh install or anything like that.

Sysnative Windows Update · May 31, 2020

Try creating a new local user account with Admin privileges. If that does not work, I'm afraid that Clean Install is the next step.

Louwwieee42 · May 31, 2020

softwaremaniac said:
Try creating a new local user account with Admin privileges. If that does not work, I'm afraid that Clean Install is the next step.

That still doesn't work - Isn't there anything else we can try? Copying ddl's or importing some registry stuff? Lost resort I know but I really need to try and avoid a re-install if at all possible.

Sysnative Windows Update · Jun 1, 2020

Nothing is corrupt. The logs are clean of errors that we could go on. The tools don't report corruption. If they did, I'd go that route. The only clue I had was the network connection type as I saw some errors in regards to WiFi, but since you said the issue persists even on LAN, this can't be it.

Also, if this was a Windows Update issue, it would have been fixed by the upgrade to the latest version or the upgrade would fail and I would have additional information to go on. That fact alone confirms that this is unrelated to Windows Update in its core. I'd look globally, in the sense hardware/software. Not exclusively Windows Update.

Louwwieee42 · Jun 3, 2020

softwaremaniac said:
Nothing is corrupt. The logs are clean of errors that we could go on. The tools don't report corruption. If they did, I'd go that route. The only clue I had was the network connection type as I saw some errors in regards to WiFi, but since you said the issue persists even on LAN, this can't be it.

Also, if this was a Windows Update issue, it would have been fixed by the upgrade to the latest version or the upgrade would fail and I would have additional information to go on. That fact alone confirms that this is unrelated to Windows Update in its core. I'd look globally, in the sense hardware/software. Not exclusively Windows Update.

Finally pretty much back up and running - Unfortunately I bit the bullet and started fresh on my windows install drive - Imaged it first just in case, I guess we'll close this one off now never knowing what the issue was.

Appreciate the effort.

Sysnative Windows Update · Jun 4, 2020

No problem.

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