bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 Sep 10, 2019 #81 Hi nhguy2257 Please do the following. Step#1 - Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Click on Start. 3. Type in CMD. Once the Command Prompt appears, right-click it and select Run as Administrator. 4. Type in the following command and press Enter: Code: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart" 5. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below. 6. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 7. Zip up and provide the link to the LogFile.PML. Examples of services to upload to are Dropbox or OneDrive or SendSpace. Step#2 - Export/Upload CBS folder On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter. On Windows Vista and Windows 7, click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace
Hi nhguy2257 Please do the following. Step#1 - Capture Process Monitor Trace 1. Download and run Process Monitor. Leave this running while you perform the next steps. 2. Click on Start. 3. Type in CMD. Once the Command Prompt appears, right-click it and select Run as Administrator. 4. Type in the following command and press Enter: Code: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart" 5. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below. 6. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine. 7. Zip up and provide the link to the LogFile.PML. Examples of services to upload to are Dropbox or OneDrive or SendSpace. Step#2 - Export/Upload CBS folder On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter. On Windows Vista and Windows 7, click the Start button then click Computer. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder. Find and double click on the Logs folder. Right-click on the CBS folder, and select Copy. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace