wmorri Visiting Expert, Sysnative Administrator Emeritus Joined Apr 2, 2012 Posts 183 Jun 12, 2019 #1 Hi I had a blue screen when I started my computer from sleep. It looked like it was trying to do an update. OS - Windows 10 x64 - Fresh install of full retail version of Windows 10 Pro. Age of the system - 3 months Age of OS - 3 months CPU - AMD Ryzen 5 2600 Video Card - AMD RX 480 Motherboard - Asrock B45M Pro4 Power Supply - Corsair CX650 Custom built laptop. Thanks for your help. Attachments SysnativeFileCollectionApp.zip 604.2 KB · Views: 5
Hi I had a blue screen when I started my computer from sleep. It looked like it was trying to do an update. OS - Windows 10 x64 - Fresh install of full retail version of Windows 10 Pro. Age of the system - 3 months Age of OS - 3 months CPU - AMD Ryzen 5 2600 Video Card - AMD RX 480 Motherboard - Asrock B45M Pro4 Power Supply - Corsair CX650 Custom built laptop. Thanks for your help.
P Patrick Sysnative Staff Joined Jun 7, 2012 Posts 4,618 Jun 18, 2019 #2 There are no crash dumps in the zip. Are there any in the dump folder?
wmorri Visiting Expert, Sysnative Administrator Emeritus Joined Apr 2, 2012 Posts 183 Jun 19, 2019 #3 It would appear that there is nothing there. I am just a little lost. I know I saw what definitely looked like a regular blue screen. But I guess it wasn't. It happened during an update when I woke the computer up from sleep mode. So I am not sure where else to look at this time.
It would appear that there is nothing there. I am just a little lost. I know I saw what definitely looked like a regular blue screen. But I guess it wasn't. It happened during an update when I woke the computer up from sleep mode. So I am not sure where else to look at this time.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,188 Location %systemroot% Jun 22, 2019 #4 According to the KernelDumpList file, a full memory dump was created on the 11/06/2019? Could you please set that your dump file settings have been set to automatic? Have you run any file cleaning programs recently?
According to the KernelDumpList file, a full memory dump was created on the 11/06/2019? Could you please set that your dump file settings have been set to automatic? Have you run any file cleaning programs recently?
wmorri Visiting Expert, Sysnative Administrator Emeritus Joined Apr 2, 2012 Posts 183 Jun 22, 2019 #5 As far as I can tell it is set to automatic. I have no file cleaning programs on my computer.
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore Jun 24, 2019 #6 Hi Will. . . x BlueRobot said: According to the KernelDumpList file, a full memory dump was created on the 11/06/2019? Click to expand... Copy the full kernel dump (\windows\memory.dmp) out to Documents. You won't be able to zip the file while it resides in the \windows directory. You'll get an "access denied" error message if zipping is attempted in \windows. Zip up the copy of the full kernel dump in Documents; upload the ZIP file to a 3rd party site like Google or Dropbox. The zip file will be too large to attach to a post here. Perhaps it will yield a [some] clue(s). Regards. . . John
Hi Will. . . x BlueRobot said: According to the KernelDumpList file, a full memory dump was created on the 11/06/2019? Click to expand... Copy the full kernel dump (\windows\memory.dmp) out to Documents. You won't be able to zip the file while it resides in the \windows directory. You'll get an "access denied" error message if zipping is attempted in \windows. Zip up the copy of the full kernel dump in Documents; upload the ZIP file to a 3rd party site like Google or Dropbox. The zip file will be too large to attach to a post here. Perhaps it will yield a [some] clue(s). Regards. . . John