1. #1
    bobbymcgee's Avatar
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      • Operating System:
        windows 10 Pro 32bit

    No internet access

    Greetings, not sure if this is the right forum for this problem but, here goes. I have a friend who until recently did have internet access he installed avg system tools or something ( I guess he made changes to his pc) all was working he said until he uninstalled everything now he says he gets the little yellow triangle on his internet icon (says no internet access) he said he tried all the troubleshooting steps and nothing seems to be fixing it.When he uses the troubleshooting fix in the settings it keeps coming back with ethernet doesn't have valid ip configuration. He said he reset everything adapter, etc. He thinks that using the av system tools may have changed something( he also went into device manager to disable the network adapter, that didn't work he says he's not even sure if that's the right adapter) He has a Gateway 831GM (originally came with xp media center edition) he then upgraded to win 7 then to win 10) all was working until he uninstalled avg. He said the router is fine because he has another pc connected to it. His ip provider is verizon fios and they didn't find any problems. So any help would be appreciated oh he did try system restore but all restore points were erased and reseting it didn't help. Thmx for any help


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  2. #2
    Digerati's Avatar
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        BrightWorks Systems
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      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
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        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
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        Integrated
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        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
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        EVGA Supernova 550W Gold
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        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: No internet access

    I would uninstall the device driver in Device Manager then do a "cold" restart. By "cold" I mean to shut down the computer and unplug it from the wall for about 15 seconds or so, then connect and power up and see what happens.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  3. #3
    bobbymcgee's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    Quote Originally Posted by Digerati View Post
    I would uninstall the device driver in Device Manager then do a "cold" restart. By "cold" I mean to shut down the computer and unplug it from the wall for about 15 seconds or so, then connect and power up and see what happens.
    Followed your suggestion, same thing,ethernet doesn't have a valid IP address also, unable to connect to DHCP server. As I said all this happened after uninstall of avg tune up tools. ( yes he contacted avg with no success) He also replaced ethernet cable. Has another pc connected to this router no problems. Would a clean install(win 10) fix this or no?

  4. #4
    xilolee's Avatar
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        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: No internet access

    Did he set a static ip?

    Run the following (unique) command from an elevated command prompt, reboot the machine, then post the result of the Netsh-reset.txt (that should appear) on the desktop (or upload it here):
    Warning
    If you have set a static IP in internet protocol version 4 (tcp/ipV4) properties of your ethernet/wireless network adapter, you'll have to set it anew, after the reboot.

    (echo: && netsh interface ipv4 reset && echo: && echo: && netsh interface ipv6 reset && echo: && echo: && netsh interface tcp reset && echo: && echo: && netsh interface httpstunnel reset && echo: && echo: && netsh interface portproxy reset && echo: && echo: && netsh winsock reset && echo: && echo: && netsh winhttp reset proxy) > "%userprofile%\desktop\Netsh-reset.txt"

  5. #5
    Digerati's Avatar
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      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: No internet access

    Would a clean install(win 10) fix this or no?
    Maybe, maybe not. But a clean install should always be a last resort. I recommend you follow xilolee's advice.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  6. #6
    niemiro's Avatar
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    Re: No internet access

    This sounds like it might be an improperly removed network filter driver. Can you please boot the system into Safe Mode with Networking and see if the problem still persists? https://support.microsoft.com/en-gb/...c-in-safe-mode

    Also, boot your computer back into normal mode and from an elevated command prompt run:

    Code:
    driverquery /V > "%userprofile%\Desktop\driverquery.txt"
    and then upload / copy&paste the results here.

    Thank you.
    Last edited by niemiro; 01-31-2018 at 05:14 AM.

  7. #7
    bobbymcgee's Avatar
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    • specs System Specs
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        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    As this is a different pc how does my friend give me the results of these txt so I can post them here?

  8. #8
    niemiro's Avatar
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    Re: No internet access

    Quote Originally Posted by bobbymcgee View Post
    As this is a different pc how does my friend give me the results of these txt so I can post them here?
    They shouldn't be very large so attaching them to an email is probably easiest.

  9. #9
    bobbymcgee's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    Tried sending Email three times keeps getting message no internet access cannot send mail. Is there any program that can be run that can fix this driver issue such as reset drivers or something similar?

  10. #10
    plodr's Avatar
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    Re: No internet access

    Did you friend use the AVG removal tool to remove the registry traces of AVG?

    If not, go here
    AVG | Download tools and utilities
    download the AVG Removal Tool, 7MB, put it on a USB stick and then take it to your friend's computer so it can be run.

  11. #11
    bobbymcgee's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    Quote Originally Posted by plodr View Post
    Did you friend use the AVG removal tool to remove the registry traces of AVG?

    If not, go here
    AVG | Download tools and utilities
    download the AVG Removal Tool, 7MB, put it on a USB stick and then take it to your friend's computer so it can be run.

    I don't think he used the removal tool but at this stage will it fix the networking problem?

  12. #12
    niemiro's Avatar
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    Re: No internet access

    Quote Originally Posted by bobbymcgee View Post
    Quote Originally Posted by plodr View Post
    Did you friend use the AVG removal tool to remove the registry traces of AVG?

    If not, go here
    AVG | Download tools and utilities
    download the AVG Removal Tool, 7MB, put it on a USB stick and then take it to your friend's computer so it can be run.

    I don't think he used the removal tool but at this stage will it fix the networking problem?
    Quite possibly. The removal tool is designed to find and remove any traces of AVG left behind by the normal uninstaller. It may very well be able to find and remove a last remnant of AVG left behind during the uninstall process which is causing this networking problem. It would certainly be a very good thing to try.

  13. #13
    bobbymcgee's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    Quote Originally Posted by niemiro View Post
    Quote Originally Posted by bobbymcgee View Post
    Quote Originally Posted by plodr View Post
    Did you friend use the AVG removal tool to remove the registry traces of AVG?

    If not, go here
    AVG | Download tools and utilities
    download the AVG Removal Tool, 7MB, put it on a USB stick and then take it to your friend's computer so it can be run.

    I don't think he used the removal tool but at this stage will it fix the networking problem?
    Quite possibly. The removal tool is designed to find and remove any traces of AVG left behind by the normal uninstaller. It may very well be able to find and remove a last remnant of AVG left behind during the uninstall process which is causing this networking problem. It would certainly be a very good thing to try.
    Greetings. used avg removal tool also, on another suggestion windows repair(network repair only) all is working now but the yellow triangle is still on the network icon but troubleshooting says it couldn't find a problem(where as before it said no internet connection) is this normal or is there still a problem? and thnx for your help

  14. #14
    plodr's Avatar
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    Re: No internet access

    Does it now say "limited network connectivity"?

    If so read through the first section here
    Limited Network Connectivity in Windows 10
    follow first 9 steps only.

    Don't disable the yellow icon and don't download at the bottom of the page where it says Recommended.

  15. #15
    bobbymcgee's Avatar
    Join Date
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    143
    • specs System Specs
      • Manufacturer:
        Dell
      • Model Number:
        Dell Inspiron 560
      • Motherboard:
        Dell Inc 018D1Y (CPU1)
      • CPU:
        Intel Pentium E5800 @3.20GHz
      • Memory:
        DDR3 3.00GB
      • Graphics:
        Intel G45/43 Express Chipset
      • Sound Card:
        Intel High Def Audio HDMI
      • Hard Drives:
        WDC WD5000AAKS-75V0AD
      • Display:
        HD2201 on Intel G45/43 Express Chipset
      • Operating System:
        windows 10 Pro 32bit

    Re: No internet access

    Quote Originally Posted by plodr View Post
    Does it now say "limited network connectivity"?

    If so read through the first section here
    Limited Network Connectivity in Windows 10
    follow first 9 steps only.

    Don't disable the yellow icon and don't download at the bottom of the page where it says Recommended.

    It does not say limited network connectivity. It says connected.

  16. #16
    plodr's Avatar
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    Re: No internet access

    Ok, then ignore the directions on the site I linked to.

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