Page 1 of 2 12 Last
  1. #1

    [W7] internet network dropping randomly on laptop compaq cq71 420

    Hi,
    Running W7
    Recently my internet connection drops randomly.
    I have to manually reconnect with my wifi button on laptop to reconnect...happens 30 times a day ....
    But important, not on my other devices as a smartphone/tablet etc. Always internet there.
    So its only on my laptop.

    I've already uninstalled/reinstalled qualcomm drivers and related drivers but NO GO .
    I've also ckecked that there is no sleep mode.
    Also, it happens on other networks too.

    Can someone help me out with this one ?

    Much appreciated !


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    403
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        1920 x 1080 @ 60 Hz
      • Operating System:
        Windows 10 Pro

    Re: W7 - internet network dropping randomly on laptop

    Hi raystef66,

    What is the laptop model?
    Have you tried updating the BIOS?

  3. #3

    Re: W7 - internet network dropping randomly on laptop

    Thnx axe0 for replying !
    Its a compaq cq71 420
    No i havened yet.
    Btw, i see now that my IPv6 is checked. Is that ok ? Because i thought that is not needed , correct ?

  4. #4
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,841
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: W7 - internet network dropping randomly on laptop

    Hi. . .

    Download this file and save to Desktop - https://www.sysnative.com/apps/netsh...jcgriff2__.exe

    Right-click on it; select "Run as Administrator"

    It will take <30 seconds to run; 2 Notepads will open.

    Paste the first one (the longer of the 2) into your next post -- wrap it in CODE tags if you can. CODE tags -- the # sign icon in the menu bar. Attach the other Notepad (ipconfig) to your post.

    It will provide us with wifi driver info (such as the timestamp) as well as telling us the strength of your wifi signal (as a percent).

    It sounds to me like you may have a low wifi signal &/or an old driver.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 11-20-2017 at 10:51 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  5. #5

    Re: W7 - internet network dropping randomly on laptop

    From searching, this is a 10 year old laptop. Is that correct? If so, you have to consider that the hardware (wifi adapter) could also be failing.

    The easiest fix is to get a wifi USB adapter, try it and see if the signal holds. If you have any friends that have one, you can ask to borrow it for a day to test the failing hardware theory.
    jcgriff2 says thanks for this.

  6. #6

    Re: W7 - internet network dropping randomly on laptop

    Ill try to do that in the evening - ill keep you posted thnx !

  7. #7

    Re: W7 - internet network dropping randomly on laptop

    Quote Originally Posted by plodr View Post
    From searching, this is a 10 year old laptop. Is that correct? If so, you have to consider that the hardware (wifi adapter) could also be failing.

    The easiest fix is to get a wifi USB adapter, try it and see if the signal holds. If you have any friends that have one, you can ask to borrow it for a day to test the failing hardware theory.
    Thnx for helping !
    If nothing helps ill think about that.
    jcgriff2 says thanks for this.

  8. #8

    Re: W7 - internet network dropping randomly on laptop

    Quote Originally Posted by jcgriff2 View Post
    Hi. . .

    Download this file and save to Desktop - https://www.sysnative.com/apps/netsh...jcgriff2__.exe

    Right-click on it; select "Run as Administrator"

    It will take <30 seconds to run; 2 Notepads will open.

    Paste the first one (the longer of the 2) into your next post -- wrap it in CODE tags if you can. CODE tags -- the # sign icon in the menu bar. Attach the other Notepad (ipconfig) to your post.

    It will provide us with wifi driver info (such as the timestamp) as well as telling us the strength of your wifi signal (as a percent).

    It sounds to me like you may have a low wifi signal &/or an old driver.

    Regards. . .

    jcgriff2
    This is the ipconfig

    Windows IP-configuratie


    Hostnaam . . . . . . . . . . . . : stefan-PC
    Primair DNS-achtervoegsel . . . . :
    Knooppunttype . . . . . . . . . . : hybride
    IP-routering ingeschakeld . . . . : nee
    WINS-proxy ingeschakeld . . . . . : nee
    DNS-achtervoegselzoeklijst. . . . : home


    Draadloos LAN-adapter voor Draadloze netwerkverbinding 3:


    Mediumstatus. . . . . . . . . . . : medium ontkoppeld
    Verbindingsspec. DNS-achtervoegsel:
    Beschrijving. . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #5
    Fysiek adres. . . . . . . . . . . : 2A-E4-00-3A-ED-50
    DHCP ingeschakeld . . . . . . . . : ja
    Autom. configuratie ingeschakeld : ja


    Draadloos LAN-adapter voor Draadloze netwerkverbinding:


    Verbindingsspec. DNS-achtervoegsel: home
    Beschrijving. . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
    Fysiek adres. . . . . . . . . . . : 78-E4-00-3A-ED-50
    DHCP ingeschakeld . . . . . . . . : ja
    Autom. configuratie ingeschakeld : ja
    IPv4-adres. . . . . . . . . . . . : 192.168.1.3(voorkeur)
    Subnetmasker. . . . . . . . . . . : 255.255.255.0
    Lease verkregen . . . . . . . . . : dinsdag 21 november 2017 17:01:02
    Lease verlopen. . . . . . . . . . : dinsdag 21 november 2017 20:01:02
    Standaardgateway. . . . . . . . . : 192.168.1.1
    DHCP-server . . . . . . . . . . . : 192.168.1.1
    DNS-servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS via TCPIP . . . . . . . . : ingeschakeld


    Ethernet-adapter voor LAN-verbinding:


    Mediumstatus. . . . . . . . . . . : medium ontkoppeld
    Verbindingsspec. DNS-achtervoegsel:
    Beschrijving. . . . . . . . . . . : Realtek PCIe FE Family Controller
    Fysiek adres. . . . . . . . . . . : C8-0A-A9-5A-42-DA
    DHCP ingeschakeld . . . . . . . . : ja
    Autom. configuratie ingeschakeld : ja
    di 21/11/2017 17:03:59,34

  9. #9

    Re: W7 - internet network dropping randomly on laptop

    Quote Originally Posted by jcgriff2 View Post
    Hi. . .

    Download this file and save to Desktop - https://www.sysnative.com/apps/netsh...jcgriff2__.exe

    Right-click on it; select "Run as Administrator"

    It will take <30 seconds to run; 2 Notepads will open.

    Paste the first one (the longer of the 2) into your next post -- wrap it in CODE tags if you can. CODE tags -- the # sign icon in the menu bar. Attach the other Notepad (ipconfig) to your post.

    It will provide us with wifi driver info (such as the timestamp) as well as telling us the strength of your wifi signal (as a percent).

    It sounds to me like you may have a low wifi signal &/or an old driver.

    Regards. . .

    jcgriff2
    Code:
    Interfacenaam: Draadloze netwerkverbinding
    
    
        Stuurprogramma            : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
        Leverancier               : Qualcomm Atheros Communications Inc.
        Provider                  : Qualcomm Atheros Communications Inc.
        Datum                     : 26/09/2012
        Versie                    : 10.0.0.209
        INF-bestand               : C:\Windows\INF\oem79.inf
        Type                      : Native Wi-Fi-stuurprogramma
        IHV-service aanwezig      : 802.11b 802.11g 802.11n
        Modus FIPS 140-2 ondersteund : Ja
        Gehost netwerk ondersteund: ja
        Verificatie en coderingsmethode ondersteund in infrastructuurmodus:
                                    Open            Geen
                                    Open            WEP-40bit
                                    Gedeeld         WEP-40bit
                                    Open            WEP-104-bits
                                    Gedeeld         WEP-104-bits
                                    Open            WEP
                                    Gedeeld         WEP
                                    WPA-Enterprise  TKIP
                                    WPA-Personal    TKIP
                                    WPA2-Enterprise TKIP
                                    WPA2-Personal   TKIP
                                    Door leverancier opgegevenTKIP
                                    WPA2-Enterprise Door leverancier opgegeven
                                    Door leverancier opgegevenDoor leverancier opgegeven
                                    WPA-Enterprise  CCMP
                                    WPA-Personal    CCMP
                                    WPA2-Enterprise CCMP
                                    Door leverancier opgegevenCCMP
                                    WPA2-Enterprise Door leverancier opgegeven
                                    Door leverancier opgegevenDoor leverancier opgegeven
                                    WPA2-Personal   CCMP
                                    Door leverancier opgegevenDoor leverancier opgegeven
        Verificatie en coderingsmethode ondersteund in ad-hocmodus:
                                    Open            Geen
                                    Open            WEP-40bit
                                    Open            WEP-104-bits
                                    Open            WEP
                                    WPA2-Personal   CCMP
                                    Door leverancier opgegevenDoor leverancier opgegeven
    
    
    
    
    ======================================================================= 
    ============================= INTERFACES WEERGEVEN ========================= 
    =======================================================================
    
    
    
    
    Er is 1 interface in het systeem: 
    
    
        Naam                   : Draadloze netwerkverbinding
        Beschrijving            : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
        GUID                 : 9ec189d0-52e0-4ed9-8296-4039589cc526
        Fysiek adres       : 78:e4:00:3a:ed:50
        Status                  : verbonden
        SSID                   : bbox2-0876
        BSSID                  : 00:19:70:a9:3d:ed
        Netwerktype          : Infrastructuur
        Radiotype            : 802.11g
        Verificatie        : WPA2-Personal
        Coderingsmethode     : CCMP
        Verbindingsmodus     : Automatisch verbinden
        Kanaal               : 11
        Ontvangstsnelheid (Mbps)   : 54
        Verzendsnelheid (Mbps)     : 54
        Signaal                    : 94% 
        Profiel                : bbox2-0876 
    
    
        Status van gehost netwerk  : Niet gestart
    
    
    
    
    ======================================================================= 
    =========================== GEHOST NETWERK WEERGEVEN ======================= 
    =======================================================================
    
    
    
    
    Instellingen van gehost netwerk 
    ----------------------- 
        Modus                   : Toegestaan
        SSID-naam              : STEFAN-PC-07690
        Maximum aantal clients  : 100
        Verificatie            : WPA2-Personal
        Codering                 : CCMP
    
    
    Status van gehost netwerk   
    --------------------- 
        Status                 : Niet gestart
    
    
    
    
    ======================================================================= 
    ============================= INSTELLINGEN WEERGEVEN =========================== 
    =======================================================================
    
    
    
    
    Instellingen voor draadloos LAN-netwerk 
    --------------------------------------- 
        Geblokkeerde netwerken weergeven in lijst met detecteerbare netwerken: Nee
    
    
        Alleen groepsbeleidsprofielen gebruiken in netwerken die zijn geconfigureerd voor groepsbeleid: Nee
    
    
        Modus Gehost netwerk toegestaan in WLAN-service: ja.
    
    
        Gedeelde gebruikersreferenties voor netwerkverificatie toestaan: Ja
    
    
        Blokkeringsperiode: niet geconfigureerd.
    
    
        Logica voor automatische configuratie is ingeschakeld in interface Draadloze netwerkverbinding
    
    
    
    
    ======================================================================= 
    ============================== FILTERS WEERGEVEN =========================== 
    =======================================================================
    
    
    
    
    Lijst Toestaan in het systeem (groepsbeleid) 
    -------------------------------------------- 
        <geen>
    
    
    Lijst Toestaan in het systeem (gebruiker) 
    ----------------------------------------- 
        <geen>
    
    
    Lijst Blokkeren in het systeem (groepsbeleid) 
    --------------------------------------------- 
        <geen>
    
    
    Lijst Blokkeren in het systeem (gebruiker) 
    ------------------------------------------ 
        <geen>
    
    
    
    
    ======================================================================= 
    =========================== SHOW CREATEALLUSER ======================== 
    =======================================================================
    
    
    
    
    Iedereen mag alle gebruikersprofielen maken.
    
    
    
    
    ======================================================================= 
    ============================= PROFIELEN WEERGEVEN =========================== 
    =======================================================================
    
    
    
    
    Profielen op interface Draadloze netwerkverbinding: 
    
    
    Groepsbeleidsprofielen (alleen-lezen)
    ---------------------------------
        <Geen>
    
    
    Gebruikersprofielen
    -------------
        Alle gebruikersprofielen : bbox2-7e0d
        Alle gebruikersprofielen : HUAWEI Y7
        Alle gebruikersprofielen : bbox2-0876
    
    
    
    
    ======================================================================= 
    ========================== PROFIELEN WEERGEVEN NAAM=* ======================= 
    =======================================================================
    
    
    
    
    Profiel bbox2-7e0d op interface Draadloze netwerkverbinding:
    ======================================================================= 
    
    
    Toegepast: Alle gebruikersprofielen
    
    
    Profielgegevens 
    --------------- 
        Versie                 : 1
        Type                   : Draadloos LAN
        Naam                   : bbox2-7e0d
        Besturingsopties       : 
            Verbindingsmodus    : automatisch verbinding maken
            Netwerk-broadcast  : alleen verbinding maken als dit netwerk uitzendt
            AutoSwitch         : niet naar andere netwerken schakelen
    
    
    Verbindingsinstellingen 
    ----------------------- 
        Aantal SSID's          : 1
        SSID-naam              : "bbox2-7e0d"
        Netwerktype            : Infrastructuur
        Radiotype              : [ Alle typen netwerken ]
        Leveranciersextensie       : niet aanwezig
    
    
    Beveiligingsinstellingen 
    ------------------------ 
        Verificatie            : WPA2-Personal
        Codering                 : CCMP
        Beveiligingssleutel           : Aanwezig
    
    
    
    
    Profiel HUAWEI Y7 op interface Draadloze netwerkverbinding:
    ======================================================================= 
    
    
    Toegepast: Alle gebruikersprofielen
    
    
    Profielgegevens 
    --------------- 
        Versie                 : 1
        Type                   : Draadloos LAN
        Naam                   : HUAWEI Y7
        Besturingsopties       : 
            Verbindingsmodus    : automatisch verbinding maken
            Netwerk-broadcast  : alleen verbinding maken als dit netwerk uitzendt
            AutoSwitch         : niet naar andere netwerken schakelen
    
    
    Verbindingsinstellingen 
    ----------------------- 
        Aantal SSID's          : 1
        SSID-naam              : "HUAWEI Y7"
        Netwerktype            : Infrastructuur
        Radiotype              : [ Alle typen netwerken ]
        Leveranciersextensie       : niet aanwezig
    
    
    Beveiligingsinstellingen 
    ------------------------ 
        Verificatie            : WPA2-Personal
        Codering                 : CCMP
        Beveiligingssleutel           : Aanwezig
    
    
    
    
    Profiel bbox2-0876 op interface Draadloze netwerkverbinding:
    ======================================================================= 
    
    
    Toegepast: Alle gebruikersprofielen
    
    
    Profielgegevens 
    --------------- 
        Versie                 : 1
        Type                   : Draadloos LAN
        Naam                   : bbox2-0876
        Besturingsopties       : 
            Verbindingsmodus    : automatisch verbinding maken
            Netwerk-broadcast  : alleen verbinding maken als dit netwerk uitzendt
            AutoSwitch         : niet naar andere netwerken schakelen
    
    
    Verbindingsinstellingen 
    ----------------------- 
        Aantal SSID's          : 1
        SSID-naam              : "bbox2-0876"
        Netwerktype            : Infrastructuur
        Radiotype              : [ Alle typen netwerken ]
        Leveranciersextensie       : niet aanwezig
    
    
    Beveiligingsinstellingen 
    ------------------------ 
        Verificatie            : WPA2-Personal
        Codering                 : CCMP
        Beveiligingssleutel           : Aanwezig
    
    
    
    
    ======================================================================= 
    ======================= NETWERKEN WEERGEVEN MODUS=BSSID ====================== 
    =======================================================================
    
    
     
    Interfacenaam : Draadloze netwerkverbinding 
    Er zijn momenteel 3 netwerken detecteerbaar. 
    
    
    SSID 1 : bbox2-0876
        Netwerktype          : Infrastructuur
        Verificatie          : WPA2-Personal
        Versleuteling        : CCMP 
        BSSID 1           : 00:19:70:a9:3d:ed
             Signaal          : 90%  
             Radiotype         : 802.11g
             Kanaal           : 11 
             Basissnelheden (Mbps) : 1 2 5.5 11
             Overige snelheden (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 2 : telenet-DE31C8A
        Netwerktype          : Infrastructuur
        Verificatie          : WPA2-Personal
        Versleuteling        : CCMP 
        BSSID 1           : 90:5c:44:1f:f3:e6
             Signaal          : 18%  
             Radiotype         : 802.11n
             Kanaal           : 11 
             Basissnelheden (Mbps) : 1 2 5.5 11
             Overige snelheden (Mbps) : 6 9 12 18 24 36 48 54
    
    
    SSID 3 : TelenetWiFree
        Netwerktype          : Infrastructuur
        Verificatie          : WPA2-Enterprise
        Versleuteling        : CCMP 
        BSSID 1           : 92:5c:34:1f:f3:e6
             Signaal          : 18%  
             Radiotype         : 802.11n
             Kanaal           : 11 
             Basissnelheden (Mbps) : 1 2 5.5 11
             Overige snelheden (Mbps) : 6 9 12 18 24 36 48 54
    
    
     
     
    *************************  LAN NETSH INTERFACES ************************** 
    *************************  LAN NETSH INTERFACES ************************** 
    
    
    De Wired AutoConfig-service (dot3svc) is niet actief.
    
    
     
     
    *************************  LAN NETSH PROFILES ************************** 
    *************************  LAN NETSH PROFILES ************************** 
    
    
    De Wired AutoConfig-service (dot3svc) is niet actief.
    
    
     
     
    *************************  LAN NETSH SETTINGS ************************** 
    *************************  LAN NETSH SETTINGS ************************** 
    
    
    De Wired AutoConfig-service (dot3svc) is niet actief.
    
    
     
     
    ********************************************************************* 
    di 21/11/2017 17:10:01,42    jcgriff2  
    di 21/11/2017 17:10:01,42    jcgriff2  
    *************************  E O J  ************************** 
    *************************  E O J  ************************** 
    *************************  E O J  ************************** 
    di 21/11/2017 17:10:01,45

  10. #10
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,841
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: W7 - internet network dropping randomly on laptop

    Hi. . .

    Great job with the EXE app.

    Translation to English (via Bing Translator):
    Read More:


    The primary number that I was looking for:
    Code:
    Signal: 94%
    A 94% signal is strong enough and should not be the cause of the signal drops.

    How far away is the laptop from the router?
    How many walls are there between the laptop and router?
    Is the router and laptop on the same floor?
    " " inside the same house?

    You have a very old wifi driver - over 5 years old:
    Code:
    Driver: Qualcomm Atheros AR9285 802.11 b/g/n WiFi Adapter
    Supplier: Qualcomm Atheros Communications Inc.
    Provider: Qualcomm Atheros Communications Inc.
    Date: 26/09/2012
    Version: 10.0.0.209
    There literally is no place to obtain updated Qualcomm Atheros drivers any longer, unfortunately. The only place for updated Qualcomm Atheros drivers would be your system manufacturer's support site.

    Check there and see if they have an updated driver. In general, networking drivers such as wifi in this case are considered outdated if they're over 6 months old. I can't be 100% sure that the problem here is the aged driver, but my experience tells me it is very likely the cause.

    Have you tried the Ethernet connection to see if it drops the signal? If not, connect the laptop to the router via Ethernet wired connection and use the system that way for 2-3 days and keep track how many times that you experience signal loss.

    The other option that you have is to purchase a USB wifi device like one of these:


    Sorry that I don't have a quick-fix for you.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 11-24-2017 at 10:39 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  11. #11

    Re: W7 - internet network dropping randomly on laptop

    Thanks John for your reply! Any help is appreciated.

    The laptop is on the same floor, no walls and some 12ft away. So i dont think thats the issue since it always has functioned ok. Just the last 4 weeks i experienced this problem.
    If the driver should be outdated , i would expect that this issue should popped up much earlier , no ?

    Anyway i will try and connect to a wired ethernet and test for a couple days and report back.

    Perhaps this might help too : i used my smartphone for a day as a hotspot and the laptop connected to that hotspot and it gave no dropdowns. Any thoughts about that then ?

  12. #12

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    1. Only your laptop drops connections, not other devices like phone and tablet. So that seems to indicate there is no problem with your modem, router or gateway.
    2. The laptop drops internet when used out side of your home network.

    The above 2 facts point to a problem with the wifi device inside the laptop.

    3. You used your smartphone as a hotspot and the connection to the laptop had no problem.
    I'll be the first to admit, I've never done anything with hotspot or tethering. I just got my first ever smart phone in march of this year.
    I'm really not sure what the laptop uses as it connects to the phone being used as a hotspot.
    Was the phone using wireless on your home network or cellular data?

  13. #13

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    Thanks for your reply !
    When i use my phone as hotspot i've tested both. So phone connected to homenetwork and tested on cellular data. In both cases my laptop has a steady connection.
    Only when my laptop connects to my network (or another on a different location) the signal drops and i have to restart the network adapater to the network. For 1/2 hour its ok ...and then on and off...every 10 to 30 min.
    It depends. Very strange.
    Indeed a good question, as i am not a tech, : is the used hardware the same when my laptop is connected to my phone?

  14. #14

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    is the used hardware the same when my laptop is connected to my phone?
    I don't know.
    I'm thinking that you are using the phone's connection and doing something like mirroring on your laptop so it's internal wifi isn't being used.

    If one of our netbooks kept dropping the wifi connection and no other computer was affected, I'd buy a USB wifi dongle and use that on the laptop.

  15. #15

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    Quote Originally Posted by plodr View Post
    is the used hardware the same when my laptop is connected to my phone?
    I don't know.
    I'm thinking that you are using the phone's connection and doing something like mirroring on your laptop so it's internal wifi isn't being used.

    If one of our netbooks kept dropping the wifi connection and no other computer was affected, I'd buy a USB wifi dongle and use that on the laptop.
    Imo i think the used hardware is the same but perhaps the signal is different in one sort or another. I dont know. Perhaps can someone explain.

    Indeed i will buy a simple usb wifi adapter. No harm done there :-)

  16. #16
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,037
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    A simple search on internet shows you/we can connect your/our phone to your/our pc through:
    - infrared waves
    - Bluetooth
    - Wireless signal
    - Usb cable (possibly using a USB port that can charge the battery of the phone)

  17. #17

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    Quote Originally Posted by xilolee View Post
    A simple search on internet shows you/we can connect your/our phone to your/our pc through:
    - infrared waves
    - Bluetooth
    - Wireless signal
    - Usb cable (possibly using a USB port that can charge the battery of the phone)
    That we already knew. That does not explain why the connection via modem drops and not when on phone's Hotspot. Also wireless and imo the same connection type.

  18. #18
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,037
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    Could it be its your phone that interfere with the wireless signal?
    I bet you keep it near you when you are using the laptop (like almost everyone do).

  19. #19
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,841
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    What is the manufacturer name and exact model number (look at the bottom of laptop) of your laptop?

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  20. #20

    Re: [W7] internet network dropping randomly on laptop compaq cq71 420

    Quote Originally Posted by xilolee View Post
    Could it be its your phone that interfere with the wireless signal?
    I bet you keep it near you when you are using the laptop (like almost everyone do).
    Hi! That's right but this has been so for a decade. I work like this all the time for my regular job and never had an issue. And even now i've tested laptop-modem connection without my phone on the same network.
    But the result is still the same. I didn't test it though without my phone in the neighbourhood.

Page 1 of 2 12 Last

Similar Threads

  1. Replies: 4
    Last Post: 01-17-2017, 11:25 PM
  2. Vista 32 internet connection problems with my laptop
    By asterlotus in forum Windows 7 | Windows Vista
    Replies: 3
    Last Post: 08-28-2015, 09:48 PM
  3. unidentified network no internet access
    By coolheatplumber in forum Security Arena
    Replies: 4
    Last Post: 10-20-2014, 06:10 PM
  4. unidentified network no internet access
    By coolheatplumber in forum Windows 7 | Windows Vista
    Replies: 9
    Last Post: 10-11-2014, 04:11 PM
  5. BSOD When i use Network Bridge for conncet to the internet
    By PRO in forum BSOD, Crashes, Kernel Debugging
    Replies: 23
    Last Post: 02-01-2013, 10:22 AM

Log in

Log in