Update:
I can no longer access my laptop. The programs were not responding so I forced shut it down by holding down the power button and when I turned it back on it got stuck on the windows logo. Sometimes it carries out the automatic repairs but then the blue screen appears asking if I want to restart or use advanced settings. Restarting does not help.
I tried to do a sfc scan in safe mode with command prompt but it was only successful up to 69%. I then tried to do a chkdsk scan and repair but that required me to restart the system and I cannot find anything to click after I close the cmd window. So I tried again this time Using a command to restart the laptop but it again got stuck at the windows logo and did not run the chkdsk scan.
Please help me. If not to fix it, at least to be able to backup all my files!!
If you can no longer access your laptop, how did you get the files off?
What is the current condition of the laptop as of right this minute? Can you get into Windows?
I assume that your original complaint was that the wifi was not working?
If you can get into Safemode with Networking and try to browse web sites, that would be great. It would help tell us if some start-up software, like Norton, was interfering.
Hi I have a wireless connection issue (obviously) and my laptop is running windows 8.1 pro
I can't send anything out from my laptop so I'll type out the ipconfig result as best I can :
!!
You can't send anything out, but you can receive things?
Try reinstalling the wifi driver.
Go to Device Manager - type
devmgmt.msc into a CMD screen.
Expand "Network Adaptors" in Device Manager.
2x-click the wifi adaptor listing
Click on "Driver" Tab
Click on "Uninstall"
Re-boot the system. Windows will reinstall the wifi driver upon boot-up.
Test and see if wifi Internet is working.
The other thing to try is to connect to the network with an Ethernet cable. If no Internet connection there either, then we're looking at something other than just a problem with wifi.
Lastly, being at college, don't they have a help desk?
Don't get mw wrong, please - we're more than happy to help. I'm just wondering if the school offers computer help as well.
Regards. . .
jcgriff2