1. #1

    Join Date
    Sep 2015
    Location
    Brazil
    Posts
    67

    Can't use the internet on my phone

    Hi, need a little help here. I have a Wi-Fi connection but sometimes it doesn't work on my smartphone. It shows connected but i can't open any website at all

    It works just fine on my notebook and tablet. Any idea what is causing this? Thanks


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  2. #2
    2xg's Avatar
    Join Date
    Apr 2012
    Location
    SoCal
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    Re: Can't use the internet on my phone

    Hello,

    It's a common issue. Try changing the security option in your Router's settings (WPA, WP2 or mixed). Also, try changing the radio channels (2.4 and 5 GHz).

    Please post an update.

    2xg (Ray)


  3. #3

    Join Date
    Sep 2015
    Location
    Brazil
    Posts
    67

    Re: Can't use the internet on my phone

    Quote Originally Posted by 2xg View Post
    Hello,

    It's a common issue. Try changing the security option in your Router's settings (WPA, WP2 or mixed). Also, try changing the radio channels (2.4 and 5 GHz).

    Please post an update.

    2xg (Ray)
    Hey, i waited a few days to see if this would happen again. Fortunately it didn't happen but if it does then i come back here

    Thanks

  4. #4

    Re: Can't use the internet on my phone

    Try this:

    1. Open Settings
    2. Hit "More..." under Data Usage
    3. Open "Mobile networks" then "Access Point Names"
    4. There should be more than one APN, so select one that hasn't been selected
    5. Try and see if it works now

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