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HP DV6324us Blank Screen

Already tried a hard reset and get the same thing. Yes, the power light does indicate that the battery is charging when I turn it on.
- Syracuseball
- Post #5
- Mar 17, 2013
- Forum: Hardware
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HP DV6324us Blank Screen

Just tried, same results.
- Syracuseball
- Post #3
- Mar 17, 2013
- Forum: Hardware
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HP DV6324us Blank Screen

I'm trying to repair an HP Pavilion DV6324us laptop. When I turn the power on the media LED lights will light up and I can hear the fan spinning for about 20 seconds before it automatically restarts. There is no display on the screen though and I've tried pushing all of the F1-12 buttons...
- Syracuseball
- Thread
- Mar 17, 2013
- Replies: 6
- Forum: Hardware
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Problem fixed. I got the Dell reinstall and driver CDs today and was able to fully reinstall everything. Computer seems to be working great now. Thanks for all the help.
- Syracuseball
- Post #35
- Mar 14, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Is there a way to test my hard disk so I can know for sure that is the problem? I don't think the 1 year plan included hardware, just software and technical support. Is it possibly a problem with the registry? And is there any way to scan that for issues?
- Syracuseball
- Post #33
- Mar 11, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

I called Dell and they offered to send the replacement media for $45-50. However, they recommended that I get either one-time fix support from them for $129 or 1 year service for $239. None of those options seem very appealing. Would it be better for me to just purchase a new OS and do a...
- Syracuseball
- Post #31
- Mar 10, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Anyone get a chance to look at what these viruses may be? Or how else I could go about getting rid of them?
- Syracuseball
- Post #30
- Mar 10, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

The Manual Reinstallation link takes me to an "article not found" page. I cannot contact Dell support as the computer is no longer under warranty. I also don't have another windows 7 computer to create a repair disc from.
- Syracuseball
- Post #28
- Mar 4, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

If I mark that one active then I am unable to get to command prompt to fun the boot configuration fixes. Is there a way around the bootmgr error so that I can run those?
- Syracuseball
- Post #26
- Mar 4, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

I ran PM and it let me change the partition back to the previous one which was listed as "Recovery" and was smaller. The partition that was previously active was labeled "OS" which I'm assuming should be the correct partition to have active, however it gave me the "bootmgr is missing" error...
- Syracuseball
- Post #24
- Mar 3, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Ok, I'm downloading PM now. In the meantime I ran Acronis Antimalware Scan again and it came up with 12 threats again. Here is the scan log: ==================================================== = Logging started on Mon 04 Mar 2013 03:25:26 AM UTC...
- Syracuseball
- Post #23
- Mar 3, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Is there a way to find out which partition to mark active? I tried what appeared to be the correct one but now when I boot i get the "bootmgr is missing" error.
- Syracuseball
- Post #21
- Mar 3, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Ok, I tried all 3 and they all say operation completed successfully. However, the rebuild bcd also said "Total identified Windows installations: 0". What should I try next?
- Syracuseball
- Post #19
- Mar 3, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Ok, pretty sure I made a big mistake. I couldn't get the WD diagnostics to run at all because I can't get into safe mode. So I ran a bunch of the bootable rescue disks. One of them detected 12 threats during a virus scan so I clicked to fix the problem and it deleted several of the files...
- Syracuseball
- Post #17
- Feb 25, 2013
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] BSOD - Computer crashing on startup even after factory settings restore

Ok, drive is Western Digital. I'll go download their diagnostic utility now. The hard drive passed the SeaTools short test but froze during the long test. I just restarted that in the meantime so we'll see if it can get through it this time. I'll also go make a bootable rescue disk. Is...
- Syracuseball
- Post #15
- Feb 24, 2013
- Forum: BSOD Crashes, Kernel Debugging

Syracuseball