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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

So warranty repairs did not fix it, I'm gonna refund it instead, they just reinstalled again which didn't help lol But on the bright side my friend finally figured out the root hardware cause for me, by checking Amazon customer reviews of all things There were a ton of negative reviews...
- Sylveon
- Post #45
- Jan 13, 2023
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

ASUS accepted the warranty claim and I mailed it in for repairs. Hopefully that means this is resolved... If not I guess I'll be back then. Thanks again for all the help everyone!
- Sylveon
- Post #44
- Jan 2, 2023
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

Already done, still crashed today (again when I was quitting out of Elden Ring) Thanks for all the help, but I'm running out of patience, this is increasingly feeling like a textbook case of sunk cost fallacy. I didn't want to go through the warranty process because I thought it would be easier...
- Sylveon
- Post #42
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

I tried loading up BIOS could not find an option to do so. Screenshots attached.
- Sylveon
- Post #40
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

This is all I see in the manual about BIOS It pretty much just tells me how to access it but not to actually do anything without a professional
- Sylveon
- Post #38
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

Googling and it looks like I might need to edit BIOS to completely switch the graphics card actually?? I don't know the first thing about how to do that if so... I was able to switch the default card in NVIDIA Graphics Controller to NVIDIA, but there does seem to be a restriction preventing...
- Sylveon
- Post #36
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

WAIT THAT'S AN OPTION??? I didn't realize that's an option Is there any downside to doing that???? Like will it cause long term problems for my computer to only run graphics on NVIDIA? Because so long as there's no downside, that could permanently solve my problem, assuming our theory is...
- Sylveon
- Post #35
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

And I should add, the specific sequence of events in case it helps: 1. I got a black screen of death completely freezing my computer, same as usual 2. Instead of hard rebooting my computer, I tried to do something different and reboot my graphics drivers using the keyboard shortcut to see if...
- Sylveon
- Post #33
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

OK so here's what I did: Uninstalled Malwarebytes with RevoUninstaller Reinstalled Avast and then uninstalled it with RevoUninstaller to make absolutely sure I got rid of it Got rid of all my Asus graphic drivers and installed the newest Intel graphics driver, which just released on December 29...
- Sylveon
- Post #32
- Dec 31, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

And about half an hour after this it crashed again. I still suspect the intel card though Adding to the circumstantial evidence is that I realized that my computer has never crashed while playing Elden Ring (just once while closing it)... And going into my graphics settings that uses my NVIDIA...
- Sylveon
- Post #27
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

So I did that and Windows Update just overwrote it back to the bugged driver, immediately I went into System Properties and turned off Windows automatic driver updates and rolled back the driver to the version ASUS recommends. Ctrl+Windows+Shift+B does not crash my computer after this change. I...
- Sylveon
- Post #26
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

How do I do that? I'm looking in Device Manager and I see an option to uninstall the device, but none to uninstall the drivers. And I definitely don't want to uninstall the device itself, I don't know the first thing about how to remove a graphics card from a computer, and it would probably void...
- Sylveon
- Post #24
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

The BSOD is fixed, but not the black screen errors that are showing up in my log as "Display driver igfxn stopped responding and has successfully recovered." I do not know if the two are related though... I'm throwing all the information I can get at the wall and hoping someone here has the...
- Sylveon
- Post #22
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

So what I currently have is the Intel website one, which fixes the reproducible crash. The update I did today is the manual update in Device Manager, which leads to the reproducible crash. Hm. I'll try the Asus website one instead, and see if that leads to different results? That seems to be...
- Sylveon
- Post #20
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Random crashes on new ASUS computer - WHEA detects UNCORRECTABLE_ERROR (124) in GenuineIntel.sys. FIX: no fix, I received a refund.

So I did find a reproducible way to force a BSOD Device Manager->Intel Iris(R) Xe Graphics>Update Drivers Then when I check the Driver Date after updating, it displays a date back in June for some inexplicable reason, despite the fact that that's older than my current updated driver. After that...
- Sylveon
- Post #18
- Dec 29, 2022
- Forum: BSOD Crashes, Kernel Debugging

Sylveon