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Cynthia Moore
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Recent content by Cynthia Moore
Is Macrium the right tool to migrate a Win 10 system to a new Win 11 PC?
That's what I was afraid of. 😥 The Windows file structure with all of the "shortcuts" is a little confusing. And it looks like some applications have stored data outside of the \Users folder. Here's a summary of the folder structure: This PC 3D Objects (empty) Desktop (a few shortcuts)...
Cynthia Moore
Post #3
Jan 8, 2022
Forum:
Windows 10
BSOD that seems to be related to wireless adapter
Somehow, I got the machine working back in April. Then about 6 weeks ago, it happened again. I had a local tech come to the house. He said it was because of a recent Windows update. He backed it out and the BSOD went away. He told me he disabled updates until January. Well, now it's January and...
Cynthia Moore
Post #10
Jan 8, 2022
Forum:
BSOD Crashes, Kernel Debugging
Is Macrium the right tool to migrate a Win 10 system to a new Win 11 PC?
We have 2 computers, a Dell Latitude E5470 and a Microsoft Surface Book 1. The Dell started getting the BSOD a couple of months ago. A local tech diagnosed the problem to a recent Windows update. He backed it out and the machine started working again. He then disabled uopdates until January...
Cynthia Moore
Thread
Jan 8, 2022
Replies: 7
Forum:
Windows 10
BSOD that seems to be related to wireless adapter
I just ran a series of tests as directed by the philc43 on the Microsoft forum. Device Manager lists 2 drivers. He had me do driver updates selecting each one. If I select the first one, no BSOD. If I select the second one, I eventually get a BSOD, usually after a reboot. I'm pooped. It's 3 am...
Cynthia Moore
Post #7
Apr 11, 2021
Forum:
BSOD Crashes, Kernel Debugging
Do the Sysnative logs contain private information
I was hoping that my BSOD issue would only take 2 minutes to fix, but it's now been the better part of 3 days with help from Microsoft, no help from Dell, and now here... :eek:
Cynthia Moore
Post #5
Apr 11, 2021
Forum:
Introductions - New Members
BSOD that seems to be related to wireless adapter
PS: I already did all of the steps in the Troubleshoot page such as uninstalling third party software (she has very little of that), with the help of the techs on the Microsoft community, we disabled, uninstalled, and reinstalled the Qualcomm driver multiple times. It seems to be the problem...
Cynthia Moore
Post #4
Apr 10, 2021
Forum:
BSOD Crashes, Kernel Debugging
BSOD that seems to be related to wireless adapter
OK. I think I have most of the additional information you requested. Her PC is a Dell E5470 laptop. It's about 5 years old. Here's a screen snippet from the Device specifications page in Settings. I think that answers most of the system spec questions. If you need more, let me know what and how...
Cynthia Moore
Post #3
Apr 10, 2021
Forum:
BSOD Crashes, Kernel Debugging
BSOD that seems to be related to wireless adapter
I'm sorry, I forget that there are more instructions for what information to provide. I'll go do that now. Sorry.
Cynthia Moore
Post #2
Apr 10, 2021
Forum:
BSOD Crashes, Kernel Debugging
BSOD that seems to be related to wireless adapter
I am posting this for a friend. I have full access to her computer for any tests that need to be done. About 8-10 days ago, while she was away, her Dell laptop started failing with the BSOD. The error message was: Stop Code: SYSTEM THREAD EXCEPTION NOT HANDLED She got some help from a...
Cynthia Moore
Thread
Apr 10, 2021
Replies: 11
Forum:
BSOD Crashes, Kernel Debugging
Do the Sysnative logs contain private information
I assume you meant "which is useless" rather than "which is unless". ;) OK, I'll follow the instructions in the BSOD section. I am a little wary of local PC repair shops. They have sometimes broken more things than they have fixed. :confused: Thanks
Cynthia Moore
Post #3
Apr 10, 2021
Forum:
Introductions - New Members
Do the Sysnative logs contain private information
The Sysnative diagnostic tool was recommended to me. I downloaded and ran it. It created 49 files. I looked through a few of them. Can anyone tell me if these files contain any personal or private information that a hacker or scammer could use against me? I am reluctant to post a lot of private...
Cynthia Moore
Thread
Apr 10, 2021
Replies: 8
Forum:
Introductions - New Members
Cynthia Moore
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