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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Finally this is resolved. Had to work through multiple layers of Kaseya support to acknowledge it as a problem and assist in resolution. Definitely was their software as it has not blue screened for over a month. Thanks to everyone for their help!
- brad8598
- Post #29
- Mar 27, 2023
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Just an update that we are working with Kaseya to get this resolved. Trying to uninstall our agent resulted in more blue screens.
- brad8598
- Post #28
- Jan 10, 2023
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Thanks. Odd because that is what we use for about 800 computers. For some reason this one must have old remnants or something didn't install/update correctly. I'll try something after first of the year and report back- end user is out and computer is off until then.
- brad8598
- Post #27
- Dec 23, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

This is my latest crash dump. It looks like Driver verifier is calling out itself? Am I missing something?
- brad8598
- Post #25
- Dec 22, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

I started this today. Am I waiting for another crash or is there info I need to review from Driver Verifier?
- brad8598
- Post #23
- Dec 20, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

So I've gone a consistent week with no crashes while in safe mode with networking. Any suggestions on what to do to start narrowing down the culprit?
- brad8598
- Post #21
- Dec 16, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

So far I have not had crashes with Safe Mode with networking, but I still cannot pinpoint any hardware failures based on diagnostic tests. Any suggestions?
- brad8598
- Post #20
- Dec 13, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

I am going to start tonight putting it in Safe Mode with Networking each night as the crashes seem pretty consistent in the morning hours. The end user will have to switch back during the day as certain things she needs do not work in safe mode. I'll give it at least a couple days of this and...
- brad8598
- Post #19
- Dec 1, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

I really don't think anything changed but to be honest it has been too long. However, I work for a small MSP and without a boring detail as to why, this is a non-critical non-billed computer so I would have been the one making the changes. Also since it is non-critical and non-billable is why...
- brad8598
- Post #17
- Nov 28, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Just now getting back to this as user stopped letting me know it was happening. Apparently it never stopped. Here are CPU & GPU temps but not sure what I am looking for. Should I also upload the latest dump file?
- brad8598
- Post #14
- Nov 26, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Ok, so I have 2 new minidump files when I checked today- one from Friday afternoon, one from this morning. Can I just attach them here or do I need to submit through the same process as before?
- brad8598
- Post #12
- Jan 17, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

So everything with MemTest passed- 2 tests of 4 passes each. I can post results if that is helpful. I also mentioned the SSD reads as healthy and no firmware updates. However, after removing AsIO.sys I have only had the one blue screen shortly after, which prompted my post on Tuesday. Unless...
- brad8598
- Post #10
- Jan 14, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Still a blue screen after removing AsIO.sys. I am scheduling someone to go onsite to run Memtest but won't be until Thursday. Anything I can do in the meantime?
- brad8598
- Post #8
- Jan 11, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Thanks for the suggestions. At the moment I am 6 hours away from the machine and don't have anyone with availability to get there to do the suggested MemTest or SeaTools test. I did check the Kingston SSD Manager and everything shows as good with the drive and the firmware is up to date. I did...
- brad8598
- Post #6
- Jan 9, 2022
- Forum: BSOD Crashes, Kernel Debugging
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[SOLVED] Blue screen at random times twice yesterday. PROBLEM: Kaseya VSA KAPFA.SYS. FIX: Kaseya solved it.

Let me know if I need to post more info but I am attaching FileCollection logs. Here are the speccy results- http://speccy.piriform.com/results/TkA6jnBl2f7xA8RaMOajTci A brief description of your problem (but you can also include the steps you tried) Blue screen, installed all Windows and...
- brad8598
- Thread
- Jan 7, 2022
- Replies: 29
- Forum: BSOD Crashes, Kernel Debugging

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