I have come back to this thread because I dont seem to be able to find a way to escalet the lack of any response. I appreciate that this is a free service and therefore I don't want to appear ungrateful, nut not sure how long I should wait for a response. The last feedback I go on my thread was a request by a moderator to load 'verifier crash reports' whihc h was requested on 14th September (and uploaded on the same day) and I haven't heard anything since.
In addition, I am going through what I would call an 'elimination phase' rather than 'root cause analysis'. I am very happy to take a methodical approach, but if it is going to take over a week per step, then I may be here a very long time.
So if someone can tell me if I am being too demanding and that a week i(or longer is normal) then fair enough - at least I know. If it isn't normal, then please can someone tell me how I encourage a response?
This is sent in the manner of looking for help and not having a go at anyone, I am sure the team are working flat out with demand far outstripping resource.
