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  1. #1

    Monitor problem

    When I turn on the PC the monitor light indicates green but the screen remains blank. I have to disconnect the power cord and reconnect it in order to get the windows screen. I also have to do this when the screen goes idle. I think it may have something to do with an error message that I keep getting "esrv.exe application error 0xc0000142". From what I have read it has to do with intel update driver utility which I don't have install. Instead I uninstalled Intel Driver and Support Assistant and I am still getting the same error.
    PC.txt


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  2. #2
    plodr's Avatar
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    Re: Monitor problem

    Check because it is part of Vaio care, so it might be on your computer. (I've also seen it show up on other brands of computers).
    The location of the problematic esrv.exe file is C:\\Program Files\\Intel Driver Update Utility\\SUR\\x64

    I'm trying to find out more about this in your scheduled tasks: C:\WINDOWS\System32\Tasks\IntelSURQC
    but so far it seems to be mentioned in threads at forums dealing with malware.
    I"m not qualified to determine if this is a good or bad file.

  3. #3

    Re: Monitor problem

    The Intel Driver Update Utility folder was empty so I deleted it and the error message popped up again.

  4. #4
    plodr's Avatar
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    Re: Monitor problem

    Sorry it didn't work. The only solution I've found is to remove the Intel Driver Update utility and since you don't have it, I'm out of ideas.

    If you're brave, you could disable this task C:\WINDOWS\System32\Tasks\IntelSURQCIf it doesn't do anything about the error, then enable it again.

  5. #5

    Re: Monitor problem

    How do I do that?

  6. #6
    plodr's Avatar
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    Re: Monitor problem

    msconfig then click on the startup tab. If nothing there, look in Task Scheduler. (Control Panel, Admin Tools, Scheduled Tasks)
    Last edited by plodr; 09-18-2018 at 10:34 AM.

  7. #7
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor
    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    Could you run this command in command prompt and upload it as a zip file (right click > send to > compressed (zipped) folder)
    Code:
    msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"

  8. #8

    Re: Monitor problem

    I was able to disable IntelSURQC in Task Scheduler for which there were 2 entries. msinfo32.rar

  9. #9
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor
    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    Esrv_svc.exe is related to a task, but it looks like the program that the task was related to is gone. The error you get basically means that the task is trying to run, but that it cannot because the things it needs are missing. I do not think it is related to the display problem.

    What is your hardware setup?

  10. #10

    Re: Monitor problem

    It seems I have solved the monitor problem. I switched the connection to the surge protector to another socket and the monitor turns on normally now. The Esrv_svc.exe is very annoying. If you want we can leave this topic as solved. Maybe I can open a new topic for the esrv_svc.exe.

  11. #11
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor
    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    It looks like I've confused 'tasks' with 'processes', in msinfo32 it's called 'running tasks' whereas they are actually running processes.
    When do you get this error?

  12. #12

    Re: Monitor problem

    I get this error during start up. I spoke to soon about the display. I've been looking around and I think the problem may be that one or several capacitors may be failing.

  13. #13
    Sysnative Staff
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    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    Please do the following and see if it improves things
    • Task manager
      • Open task manager (press ctrl + shift + esc simultaneously, or right click on your taskbar and click Task Manager)
      • Go to Startup tab
      • Disable everything

    • Msconfig
      • Open msconfig (press Windows logo + r, enter 'msconfig' (without the quotes) and press enter)
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot
    Han Solo says thanks for this.

  14. #14

    Re: Monitor problem

    There is no startup tab in task manager. Perhaps you mean Processes.

  15. #15
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor
    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    My bad, that is for Windows 8+.

    In Msconfig, in the general tab, uncheck 'Load startup items'.

  16. #16

    Re: Monitor problem

    The only thing I did was uncheck "Load startup items" and then rebooted. I still got the error.

  17. #17
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor
    axe0's Avatar
    Join Date
    May 2015
    Location
    The Netherlands
    Age
    22
    Posts
    696
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Monitor problem

    Also uncheck the non-microsoft services.

  18. #18

    Re: Monitor problem

    I was able to uncheck non-microsoft services and "Load startup item". At startup I did see that error reappeared but I also noted that among the startup items that do appear is an application called DiskCryptor. On the lower right hand corner there appears windows update, speaker, Solve PC issues, internet connection and then DiskCryptor.

  19. #19
    Moderator
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    23
    Posts
    16,624
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Monitor problem

    Please try the following:

    1. Re-install the Intel Driver Update Utility.
    2. It is very important that this time during the installation process, when you get asked the following question:



    3. Click on "Decline"
    4. Once the installation is complete, restart the computer.
    5. Uninstall the Intel Driver Update Utility using the regular Uninstall option located in "Programs and Features".
    6. Restart the computer
    7. Delete the SUR folder
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  20. #20

    Re: Monitor problem

    OK. So I was able to reinstall Intel Driver Update Utility. I never got the message for the Product Improvement Program. After the first restart I did get the error. After the second restart and another restart I stopped getting the error message. I have not yet shut down the computer yet because I want to see if the Intel error was causing the display issue. If not then it must be a capacitor problem. Should I reset msconfig back to normal?

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