BSOD and "soft crash" problem

Albatrosspro · May 16, 2013

Hopefully I followed "BSOD posting instructions" to the letter.

Problem has been occurring for appx. the last week or so. At first it was BSOD at random intervals, often (but not always) while gaming. Since then it has mostly taken the form of "soft crashes", in which I first lose response from one program, but can often use others and retain mouse control until the screen gradually goes white and I'm forced to restart.

Thanks in advance for all your help

quick edit-- Already tested all four ram sticks, no problems there. Have also done a quick virus scan, driver verifier is running.

jcgriff2 · May 17, 2013

Hi -

There were no BSOD dumps in the zip file.

Please run - https://www.sysnative.com/forums/bs...river-verifier-blue-screen-death-related.html

Let it run for 24 hours or BSOD, then re-run - https://www.sysnative.com/forums/bs...g-instructions-windows-8-7-windows-vista.html

Regards. . .

jcgriff2

Albatrosspro · May 17, 2013

Thanks for the response JC. Looks like I identified the problem-- the firmware on my Crucial SSD needed to be updated. I discovered this after finding another thread describing symptoms identical to mine. This seems to have fixed the problem except for two questionable points:

1) Last night when attempting to shut down, I instantly experienced the same kind of "streaky line" crash I've been having-- screen instantly turns to horizontal lines of different colors. This is the only incident since updating firmware.
2) My CPU still seems to be under more stress than normal, and I notice some performance issues when running intense apps that I didn't use to have.

Not sure if these problems will smooth themselves out, or if there is more work to do.

Driver Verifier is still running, though I'm not sure if it will be useful at this point and also I have not been having BSODs but rather these spontaneous HD crashes.

jcgriff2 · May 20, 2013

Hi -

Nice work on finding the SSD firmware upgrade thread & following through with the upgrade.

If Driver Verifier has been running for more than 48 hours & no BSODs, turn it off via Admin CMD prompt. Type or paste:

Code:

verifier /reset

Albatrosspro said:
This seems to have fixed the problem except for two questionable points:

1) Last night when attempting to shut down, I instantly experienced the same kind of "streaky line" crash I've been having-- screen instantly turns to horizontal lines of different colors. This is the only incident since updating firmware.

#1 could be related to video, BIOS, RAM or other unknown hardware issue.

Your BIOS info from the system files:

Code:

BIOS Version: 
Award Software International, Inc. 
F2, 3/25/2011

Gigabyte shows several BIOS updates - GIGABYTE - Motherboard - Socket 1155 - GA-P67X-UD3-B3 (rev. 1.0)

If you need help with BIOS update, please let me know.

Video drivers are recent, but I suggest that you check for driver updates:

Code:

          Card name: AMD Radeon HD 6800 Series
   Driver Date/Size: 3/28/2013 19:37:02, 1155264 bytes

https://www.sysnative.com/drivers/driver.php?id=atikmpag.sys

Albatrosspro said:
2) My CPU still seems to be under more stress than normal, and I notice some performance issues when running intense apps that I didn't use to have.

Keep an eye on CPU usage with:
SysInternals Process Explorer from Microsoft TechNet
ResMon - Windows Resource Monitor
START | type resmon

Regards. . .

jcgriff2

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BSOD and "soft crash" problem

Albatrosspro

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jcgriff2

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jcgriff2

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BSOD and "soft crash" problem

Albatrosspro

New member

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jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Albatrosspro

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)