BSOD - Frequent crashes

bp94 · Mar 22, 2021

Hi, recently whilst my PC is under load I've been getting BSOD, but it's not every time mainly happens with some demanding games. Not exactly sure what could be causing it but I've attached my logs.

· OS - Windows 10, 8.1, 8, 7 or Vista? - Win10
· x86 (32-bit) or x64 ? - x64
· What was the original installed OS on the system? Win10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
· Approximate age of system (hardware) - 4 Years
· Approximate age of OS installation (if you know) 4 Years
· Have you re-installed the OS? Not yet
· CPU - Intel i7 8700K
· Video Card - Nvidia GTX 1080Ti
· MotherBoard (if NOT a laptop) - ASUSROG Maximus X Hero
· Power Supply - brand & wattage (if NOT a laptop) - Corsair RM 850x
· System Manufacturer
· Exact model number (if laptop, check label on bottom)
Laptop or Desktop?

Appreciate any help on resolving this one, thanks!

zbook · Mar 22, 2021

There were no collected dump files.
The log files did not display any BSOD.

The log files displayed:
a) corrected hardware errors
b) live kernel events 141 and 144
c) unexpected shutdowns and restarts
d) disabled Intel GPU
e) Nvidia GPU driver stopped responding and recovered errors
f) RAM overclock
g) problems with the hosts file
h) a driver that is not digitally signed
i) an out of date BIOS with 9 missed upgrades

Please perform the following steps:

1) Reduce the RAM overclock 3200 to the CPU supported speeds: (< or = 2666)

2) Monitor the computer for BSOD and unexpected shutdowns and restarts:
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using

3) Upgrade the BIOS: 1602 > 2503
ROG MAXIMUS X HERO | ROG Maximus | Gaming Motherboards｜ROG - Republic of Gamers｜ROG Global

4) Find a digitally signed driver:
ksaud.sys Creative Technology Sound Blaster USB Audio Creative Worldwide Support

5) Perform steps #2 to #5 in this Sysnative link:
Windows Update Forum Posting Instructions

6) Post information on the PSU

bp94 · Mar 27, 2021

zbook said:
There were no collected dump files.
The log files did not display any BSOD.

The log files displayed:
a) corrected hardware errors
b) live kernel events 141 and 144
c) unexpected shutdowns and restarts
d) disabled Intel GPU
e) Nvidia GPU driver stopped responding and recovered errors
f) RAM overclock
g) problems with the hosts file
h) a driver that is not digitally signed
i) an out of date BIOS with 9 missed upgrades

Please perform the following steps:

1) Reduce the RAM overclock 3200 to the CPU supported speeds: (< or = 2666)

2) Monitor the computer for BSOD and unexpected shutdowns and restarts:
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using

3) Upgrade the BIOS: 1602 > 2503
ROG MAXIMUS X HERO | ROG Maximus | Gaming Motherboards｜ROG - Republic of Gamers｜ROG Global

4) Find a digitally signed driver:
ksaud.sys Creative Technology Sound Blaster USB Audio Creative Worldwide Support

5) Perform steps #2 to #5 in this Sysnative link:
Windows Update Forum Posting Instructions

6) Post information on the PSU

Hi sorry for the delay.

with 4) I downloaded the software/drivers from there site, I'm not sure why it's not "digitally signed". I suppose I should download/install again?

I've noticed more that it's only happening with a certain game (NFS: Heat) and wondering if that is conflicting with drivers or something on my PC.

I'll continue to use my PC and look into updating my BIOS and look into I will look into the Reliability Monitor.

Edit: 5) I ran steps #2 to #5 and have attached the file, thank you!

Thanks!

zbook · Mar 27, 2021

1) Please post results for each step:
scannow, restorehealth, SFCFix

2) Reset the hosts file:

How to reset the Hosts file back to the default

a) Logon with administrator

b) open notepad

c) copy and paste:

Code:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handle within DNS itself.
#       127.0.0.1       localhost
#       ::1             localhost

d) Click file > save as > "hosts" > to the desktop
(use " " so it displays "hosts")

e) Close notepad

f) Open file explorer > C:\Windows\System32\drivers\etc > identify hosts > right click hosts then click rename > enter hosts.old

g) Drag and drop or copy and paste the "hosts" file on the desktop to the already opened C:\Windows\System32\drivers\etc folder

h) For the pop up prompt click continue

3) For the PSU post information

4) For any unexpected shutdowns and restarts / BSOD > post new results:
https://www.sysnative.com/forums/pages/bsodcollectionapp/v

There were many:

Code:

Event[14]:
  Log Name: System
  Source: Microsoft-Windows-DNS-Client
  Date: 2021-03-22T21:01:48.194
  Event ID: 1012
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-20
  User Name: NT AUTHORITY\NETWORK SERVICE
  Computer: DESKTOP-KKHOH3F
  Description:
There was an error while attempting to read the local hosts file.

bp94 · Mar 28, 2021

Hi

1) When I ran the first time the only error I got was 1 error for RestoreHealth which said it fixed itself. I've just ran the tests again 2-5 and have no errors showing

2) i've reset > created a new hosts file, thank you. For some reason I didn't have a file

3) Sorry not sure what more PSU information you'd like me to give could you let me know? I have a Corsair RM 850x

Also I wanted to ask, before I upgrade my BIOS. I have TPM enabled + BitLocker. Am I okay to just "suspend" bitlocker on my main C drive? I also have other drives that have BitLocker enabled but they only have a decrypt option and I can't "suspend" them. Will I also need to disable TPM before I upgrade?

Thanks very much!

zbook said:
1) Please post results for each step:
scannow, restorehealth, SFCFix

2) Reset the hosts file:

How to reset the Hosts file back to the default

a) Logon with administrator

b) open notepad

c) copy and paste:

Code:

# Copyright (c) 1993-2009 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost

d) Click file > save as > "hosts" > to the desktop
(use " " so it displays "hosts")

e) Close notepad

f) Open file explorer > C:\Windows\System32\drivers\etc > identify hosts > right click hosts then click rename > enter hosts.old

g) Drag and drop or copy and paste the "hosts" file on the desktop to the already opened C:\Windows\System32\drivers\etc folder

h) For the pop up prompt click continue

3) For the PSU post information

4) For any unexpected shutdowns and restarts / BSOD > post new results:
https://www.sysnative.com/forums/pages/bsodcollectionapp/v

There were many:

Code:

Event[14]: Log Name: System Source: Microsoft-Windows-DNS-Client Date: 2021-03-22T21:01:48.194 Event ID: 1012 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-20 User Name: NT AUTHORITY\NETWORK SERVICE Computer: DESKTOP-KKHOH3F Description: There was an error while attempting to read the local hosts file.

zbook · Mar 28, 2021

There may be members that had used Bitlocker with an Asus motherboard during an upgrade.

These links were seen using google:

How to update the BIOS on a Bitlocker Encrypted System? | Official Support | ASUS USA
Updating the BIOS on a BitLocker Encrypted System | Information Technology Services
Updating the BIOS on Dell Systems With BitLocker Enabled | Dell US

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BSOD - Frequent crashes

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