Okay great - at some point it looks like the Kaspersky Removal Tool has deleted the registry key - this registry key is part of the Volume Shadow Copy service, which handles system restore points.
To fix it - please carry out the following steps:
- Open a new Notepad window
- Copy / Paste the below script into Notepad, and save as "kaspersky_fix.reg":
Code:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f}]
"UpperFilters"=hex(7):76,00,6f,00,6c,00,73,00,6e,00,61,00,70,00,00,00,00,00
This will update the "UpperFilters" value at this location to be "volsnap" (the hex code decodes to "volsnap"). Once you've copy/pasted the registry key, save this in a location you can easily access (e.g. desktop), and double click on the script to run the fix.
You will need to restart your machine once the fix has run, then check if you get the same issue accessing System Restore.
Optional extra: If you want to check if this has run correctly, you can enter the Registry Editor (Search > regedit), and navigate to Computer/HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f} in the address bar. The correct settings should look something like below:
View attachment 49762