[SOLVED] 0x124 caused by GenuineIntel. WORKAROUNDS: Don't let CPU MHz drop (disable intelppm;disable speedstep;change power plan settings;remove under-clock)

UpbeatFiddle · Jan 6, 2021

I've tried alot of things to resolve bsod and there is one that works which is disabling (Intelppm.sys or stopping power service) but I don't think disabling either of them is the best solution or a solution at all but maybe with your help we can figure out what exactly is going on here. One odd thing I can add is if I open up Cpu-Z/NZXT CAM/Speccy it's an automatic bsod,disabling said intelppm.sys gets rid of this issue also, but it bsods with or without them installed on PC (If Intelppm.sys/power service is enabled) . Bsods happen when PC is idle or if I'm watching YT videos,never when I'm playing games.

PC specs :
BIOS : Latest Version.
OS: Windows10.
Gtx 1070ti
CPU - I7 6700k
Motherboard - ASUS PRIME Z270-A
RAM - 2x | G.Skill ddr4 8gb.
PSU - CX600M

SQx · Jan 8, 2021

Greetings,

Welcome to Sysnative Forum!

1) Please tell me what is the reason, why you didn't activate the Windows?

Code:

License Activation (slui.exe) failed with the following error code:
hr=0x8007232B
Command-line arguments:
RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

2) These three dumps have the same error code indicating a CPU issue. Also I see that the processor has been overclocked.

Code:

Debug session time: Wed Jan  6 15:38:29.373 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3468-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:01:32.997
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8889b0158028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for cpuz150_x64.sys
PROCESS_NAME: cpuz.exe
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 6 15:36:32.278 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3515-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:07:19.903
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffab06878ac028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for win32k.sys
PROCESS_NAME: System
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jan 6 15:28:47.439 2021 (UTC - 5:00)
Loading Dump File [C:\Users\SQ\SysnativeBSODApps\010621-3921-01.dmp]
Built by: 19041.1.amd64fre.vb_release.191206-1406
System Uptime: 0 days 0:04:01.064
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Bugcheck code 00000124
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb48fbe759028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020005, Low order 32-bits of the MCi_STATUS value.
*** WARNING: Unable to verify timestamp for win32k.sys
PROCESS_NAME: System
Probably caused by: GenuineIntel.sys
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
MaxSpeed: 4000
CurrentSpeed: 4008

Could you please clarify if your BIOS has default values?

3) Did you try to reproduce this issue in Safe Mode?

UpbeatFiddle · Jan 8, 2021

Hi.Thanks for your response. Windows hadn't been activated cuz I had just reinstalled it,now it is. And I'm not sure but Cpu shouldn't be OC'd unless turbo speed is considered to be an OC but it bsods with it enabled or disabled,so that's not the issue as far as i know.
And no, I hadn't tried to reproduce the issue in Safe Mode till now ,when I tried to open Cpu-Z it gave me somekind of an error and it just didn't work but maybe it isn't supposed to,idk. I'll attach the error file below. And to wait for a bsod to happen on its own in SafeMode would take time and maybe it wouldn't at all.
And what do you mean by BIOS default values,like have I changed anything? The only thing that I've changed is Intel Virtualization to enabled.

SQx · Jan 9, 2021

Greetings,

UpbeatFiddle said:
And what do you mean by BIOS default values,like have I changed anything?

I mean if you changed any parameter in BIOS that was the default? if so, could you please reset all parameters to Default or Factory settings.

Code:

5: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.0, DMIVersion 0, Size=4288]
BiosMajorRelease = 5
BiosMinorRelease = 12
BiosVendor = American Megatrends Inc.
BiosVersion = 1302
BiosReleaseDate = 03/15/2018
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = PRIME Z270-A
BaseBoardVersion = Rev 1.xx
5: kd> .trap ffffe401`f1feae50
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8042741dc90 rbx=0000000000000000 rcx=ffffab0687d6fe70
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff804274144a2 rsp=fffffc8759e6f5b8 rbp=0000000000000000
r8=0000000000000000 r9=ffffab0687d6fe10 r10=fffff80427411400
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
intelppm!C1Halt+0x2:
fffff804`274144a2 c3 ret

1) Please install the chipset drivers and report if the problem is still reproducible: - Asus PRIME Z270-A (Win10 x64)
- Intel_Chipset_10.1.1.45
- Intel ME V11.7.0.1045

2) Please do a test with "Download Intel® Processor Diagnostic Tool" and report if the problem is still reproducible.

UpbeatFiddle · Jan 9, 2021

Thanks for your response and time.
Okay, I installed both of the drivers,set BIOS to default and did the test ,here are the results - Screenshot ,it still bsods when I open Cpu-Z. ( If intelppm.sys / power service is enabled ) I know I already mentioned it but just so ya know.

UpbeatFiddle · Jan 10, 2021

I'm not sure if this fixes the blue screens that happen randomly but it fixed the ones that happened opening up softwares like Cpu-Z ,NZXT Cam or Speccy. I set power plan to Performance which in a way is the same as disabling intelppm.sys cause it doesn't manage core speed anymore, it's just being used 100% at all times,I had it on balanced.
Here you can see what I mean - High Performance - Screenshot
Balanced - Screenshot
And as far as I know,the blue screens are because of the core speed management.

UpbeatFiddle · Jan 10, 2021

Here's a video actually - Streamable Video

SQx · Jan 10, 2021

Greetings,

As we can see you have already found a solution (workaround).

Please let us know if you prefer to use this software (with your workaround) or uninstall/remove it?

P.S. If there is a bug in the program, then only the developers of the specified program can fix it.

Also on Intel website you can try to download and install the following Intel® Z270 Chipset drivers for windows 10 x64:

Download Chipset INF Utility
Download Intel® Management Engine Driver for Windows 8.1* and Windows® 10

After that check and report if the problem is still reproducible.

Please note, if updating the chipset drivers does not solve the problem, then most likely you should contact Asus technical support for help.

UpbeatFiddle · Jan 14, 2021

Sorry, I forgot to reply, I'll just use High Performance Power Plan as I've not had any blue screens since.

SQx · Jan 15, 2021

Greetings,

Let us know if there are any changes.

Voicer · Jun 1, 2021

This is really interesting, I've came up on this topic while troubleshooting my WHEA BSOD's. Basically same error codes, and same hardware: I7 6700k & ASUS PRIME Z270-A. I also have the most recent drivers (I believe both BIOS and hw drivers didn't changed for our gear since 2018) so its either coincidence, or some Windows update.

Workaround to enable full performance power option works for me so far. I had BSOD's every few minutes and now I am stable for 2 hours.

StephenB · Jun 16, 2021

I don't mean to continue a 'solved' thread, but I have scoured the internet for this problem and this is the first indication that someone else has it.

I also have the I7 6700k and an Asus Motherboard (Maximus VIII Hero). These BSOD's started in January 2021 and have only gotten worse since then.

Just like the video linked above, I can consistently reproduce by simply switching from Windows' High Performance Power Option to Balanced. It immediately Blue Screens.
I'm also sometimes able to reproduce by running OCCT CPU tests, but not reliably.

Unfortunately, I set it to High Performance about two months ago and still have them (every few days), so I'd be curious if that's still actually working for others?

xilolee · Jun 19, 2021

Hi StephenB!

Did you try the other workarounds?
Is Windows updated with the latest Windows update patches?

StephenB · Jun 19, 2021

Hi xilolee,

Yes, I did. And I am on the latest version of Windows.
In fact, for the past few months I've tried what seems like everything just short of changing hardware (because I couldn't figure out which hardware was the problem).
This thread was the first pointer towards the CPU. Because of that, I just, today, replaced the I7 6700k with an I7 7700k and the problem appears to be resolved.
I can switch to 'Balanced' power mode without blue screening and I can run OCCT CPU Tests without an issue. We'll see if it lasts, but this is further than I've gotten since January (when it appears others started seeing the same problem as well).

Hopefully if others come across this thread with the same situation, this all helps!

Consignys · Aug 31, 2021

Hi

I'm new here but I solved a problem similar to this one at the end of last year on my new rig from september. What fixed my problem was the Intel C-STATE option in the bios. From what I've red, Intel C-STATE makes the cpu use only what he needs in terms of MHz. Bluescreen often appeared when the CPU was dropping to 1MHz and then when trying to get up, I was getting a BSOD.

I would say I had one or two per week, wasn't that bad. But After disabling the Intel C-STATE in the bios, my CPU stayed at 4MHz permanently and never BSOD'd again. Hope this helps

xilolee · Sep 2, 2021

Consignys said:
I'm new here but I solved a problem similar to this one at the end of last year on my new rig from september.

Hi!

Given that the problem seems to be the processor i7 6700k: are you using the same one? Or what?

adelphosman · Oct 17, 2023

Profuse apologies, but I'm struggling with this, as well, on a Dell XPS 8900 running i7-6700 and Windows 8.1 Pro Media Center Edition. On the BIOS and CPU power management, is it best to disable C-State and Speed Step? They're 2 different setting on this machine's Dell OEM BIOS. However, going all in on solutions here, so I've selected High Performance as my Power Plan and disabled C-State, so we shall see in a couple hours!

Latest debug attached, before I disabled C-State.

ubuysa · Oct 18, 2023

Hi @adelphosman, would yu please start a new thread for your issue? You can link back to this one if you think that would help, but it's never wise to resurrect old threads.

adelphosman · Oct 18, 2023

Yes indeed. Sorry, I also missed the instructions and template to address BSOD issues. Will get a new thread whipped up for this.

[SOLVED] 0x124 caused by GenuineIntel. WORKAROUNDS: Don't let CPU MHz drop (disable intelppm;disable speedstep;change power plan settings;remove under-clock)

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