1. #1

    Skype has stopped working

    Hi

    When i start Skype, "skype has stopped working "

    exception code: 0xc06d007e
    incorrect application path:C:\Program Files\Microsoft Office\Office16\lync.exe
    faulty module path : C:\Windows\System32\KERNELBASE.dll

    i try this solution but my computer not skype folder?

    1. n the “Open” window, type the “%appdata%” message, without quotes. Press the “Enter” key;
    2. A “Windows File Explorer” window will pop up. Locate the folder named “Skype”;
    3. Rename this folder. Right click on the folder and select the “Rename” feature. For example, rename the “Skype” folder with “Skype_old”;


    i try skpye uninstall and reinstall but it wasnt not

    Attached Thumbnails Attached Thumbnails Skype  has stopped working-download-jpg  


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  2. #2
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    Re: Skype has stopped working

    Hi!

    Try the following:


    1. Please right click the Windows icon and open the Run bar.
    2. Then type in: %localappdata%\Microsoft\Office\16.0\Lync
    3. Delete the sip profile folder.
    4. Go into the Tracing folder, delete all files, but not the folders.


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