Yeah I came across a white puzzle issue when I was looking for my problem. I remember someone said updating video card drivers fixed it for him. But I don't think so many people couldn't came up with that. But it has something to do with video card/drivers for sure. Btw. I have the game from Daedalic Entertainment not Big Fish.
The game was once installed on my sister's PC1 but probably other edition of this game, and it was working.
When I tried the purchased game on my PC2, it launched only for the first time. Second and more it started to show black screen. On PC1 it was black screen even for the first launch.
I'm still in touch with support, currently waiting for they reply but I don't expect to hear anything other than system reinstall. My PC2 is quite recent after that.