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  1. #1

    Computer sometimes restarts when I shut down. Second shut down works fine.

    This is my second thread on this forum, so sorry if I posted in the wrong place. Sometimes when I shut down, my computer restarts instead. The second time I shut it down it always stays shut down though. It also immediately wakes back up when I sleep it sometimes, but I am not sure if that is related to the same problem. I am currently running Windows 10 Education Edition. I am not sure what logs/info I should post to help with the process. Thank you for any help.


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  2. #2
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Hi jackymah.

    For starters, check in your BIOS if you have settings like these: 30th post of Battery drain issue when in sleep mode (click).
    Note them down and report them here...

  3. #3
    Wrench97's Avatar
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    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Brand and Model of the PC?

  4. #4

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Hi xilolee, thanks for your help.

    My motherboard: Gigabyte B85M-D3H, BIOS Version: F15, BIOS Date: 08/20/2015
    In BIOS Features I have:
    Bootup NumLock State: Enabled
    Fast Boot: Disabled.
    I have some options under Windows 8 Features, but since "Other OS" is selected I'm guessing those don't matter.

    In Power Management I have:
    Power Loading: Auto
    Resume by Alarm: Disabled
    ErP: Disabled
    Soft-Off by PWR-BTTN: Instant-Off
    RC6 (Render Standby): Disabled
    AC BACK: Always Off
    Power On By Keyboard: Disabled
    Power On By Mouse: Disabled

  5. #5
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,104
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Possible fast solution: uninstall On/Off Charge™ / On/Off Charge™ 2 from control panel (programs-uninstall)
    Check the third post of tenforums.com - [solved] Computer restarts after clicking shut down or sleep after W10 upgrade (click) for more information.
    If you want that feature, remove all usb devices before the shutdown.

    If that won't work, we'll try other things...

  6. #6

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    I checked my Programs-Uninstall list and don't have On/Off Charge or any Gigabyte program installed. It must be some other problem...

  7. #7

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by Wrench97 View Post
    Brand and Model of the PC?
    Thanks for your help, Wrench97. My computer was built by a friend, but I can list some system info:
    OS Name: Windows 10 Education
    Version: 10.0.10586 Build 10586
    System Manufacturer and Model: Gigabyte B85M-D3H
    Processor: Intel Core i3-4310
    BIOS Version/Date: American Megatrends Inc. F15, 8/20/2015
    SMBIOS Version: 2.7
    Embedded Controller Version: 255.255
    BIOS Mode: Legacy

  8. #8
    Wrench97's Avatar
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    2,599

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Try disabling Hibernation

    To disable Hibernate
    Press Windows + X keys to open Power menu and select Command Prompt (Admin)

    type command powercfg/h off.

    If you want to re-enable later
    type command powercfg/h on.

  9. #9

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by Wrench97 View Post
    Try disabling Hibernation
    Thanks, I'll give that a try. One weird thing about my problem is that it doesn't restart every time it shuts down, so I'll have to test it out a few times to see if it worked.

  10. #10

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by xilolee View Post
    Possible fast solution: uninstall On/Off Charge™ / On/Off Charge™ 2 from control panel (programs-uninstall)
    Quote Originally Posted by Wrench97 View Post
    Try disabling Hibernation
    I checked and didn't have On/Off Charge installed and tried disabling hibernation. It didn't restart a few times, but it's starting to happen again.

  11. #11
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,104
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Did you try to use default bios settings?
    Even if you didn't modify them, try to load bios default settings (in bios, save & exit menu): Load Optimized Defaults, save & exit setup (or press F10).
    Last edited by xilolee; 09-16-2016 at 07:57 AM.

  12. #12

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by xilolee View Post
    Did you try to use default bios settings?
    Even if you didn't modify them, try to load bios default settings (in bios, save & exit menu): Load Optimized Defaults, save & exit setup (or press F10).
    I reset to default bios settings and got a pretty big Windows 10 update recently. It didn't really fix the problem. Got another restart today. =(

  13. #13
    Wrench97's Avatar
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    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Hmm lets see if perhaps the system is crashing and automatically restarting on shut down or sleep mode.
    Turn off automatic restart lets see if the system goes to a blue screen or hangs on shutdown.

    Press the Windows Key and the the X key, In the pop up list Click on System. On the left side toward the bottom click on Advanced system settings >Click on the Advanced tab > Startup and Recovery click on settings> At the bottom under System failure. Uncheck the Automatically restart box. Click OK and Exit.

  14. #14

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by Wrench97 View Post
    Hmm lets see if perhaps the system is crashing and automatically restarting on shut down or sleep mode.
    Turn off automatic restart lets see if the system goes to a blue screen or hangs on shutdown.

    Press the Windows Key and the the X key, In the pop up list Click on System. On the left side toward the bottom click on Advanced system settings >Click on the Advanced tab > Startup and Recovery click on settings> At the bottom under System failure. Uncheck the Automatically restart box. Click OK and Exit.
    Thanks for the suggestion, but I already tried that earlier when I was trying to fix the problem on my own. I just checked and "Automatically restart" is already unchecked.

  15. #15

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Hey, I'm not sure if there are any other suggestions that can help my restart problem, but if anyone can help I would greatly appreciate it.

  16. #16
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,104
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.


  17. #17

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by xilolee View Post
    Thanks for the reply. I ran the SysnativeBSODCollectionApp and attached the SysnativeFileCollectionApp.zip, but the PERFMON System Health Report had an error with the symptom: "A service is reported as having an unexpected error code." The details stated "Service exited with code not equal to 0 or 1077" and under Basic System Checks the Test Group "Abonormally Terminated Services Check" had 4 fails. Do you know how to fix that?
    Attached Files Attached Files

  18. #18
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,104
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    You have installed g.skill ripjawsx F3-10666CL9D-8GBXL (two 4GB sticks: F3-10666CL9-4GBXL) instead of g.skill ripjaws (without x) F3-10666CL9D-8GBRL, that is present in gigabyte QVL... Correct?
    Are they seated in the second and fourth slots (starting from the cpu)?

  19. #19

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Quote Originally Posted by xilolee View Post
    You have installed g.skill ripjawsx F3-10666CL9D-8GBXL (two 4GB sticks: F3-10666CL9-4GBXL) instead of g.skill ripjaws (without x) F3-10666CL9D-8GBRL, that is present in gigabyte QVL... Correct?
    Are they seated in the second and fourth slots (starting from the cpu)?
    Yes, I have installed g.skill ripjaws F3-10666CL9d-8GBXL (two 4GB sticks). They are seated in the second and fourth slots from the CPU (labeled DDR3_2 and DDR3_1 on the motherboard, respectively).

  20. #20

    Re: Computer sometimes restarts when I shut down. Second shut down works fine.

    Does anyone know how to fix the PERFMON System Health Report error I ran into in post #17? Thanks in advance.

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