Thanks, Digerati, I agree with everything you say, but for elderly clients (in this case), that take years to learn the software, they are hesitant to change. They want to use a client over web mail, to categorize contacts and storage folders, I think webmail is very confusing for elderly people. Gmail has changed its format and confused some of my clients and yahoo mail is very slow and buggy, Yahoo Mail doesn't even show the size of the emails. MS has the knack for making software that is pleasing to the eyes, simple and large print, then people stay with it. Personally, I use Outlook 2010 and I love it! Windows Live Mail has been a buggy program from the start!
