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    Added 8.1 Disclaimer; DISM Repair; Intel RST on 10 Jul 2013 (37 total speeches)

    8.1 Disclaimer
    First off, a disclaimer - I am not familiar w/8.1 so my analysis is based on Win8 RTM
    8.1 is (as I understand it) a Developer's Release - so it can be expected to have bugs.
    In the end, the only sure thing will be to revert to Win8 RTM and wait for the RTM version of 8.1
    aaStart:

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    Admin Event Viewer
    Please do the following:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    All Else - Driver Verifier
    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
    All Else - Hardware Diags
    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.
    AMD Overdrive
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    ASACPI.sys - Windows 7
    The 2005 version of ASACPI.sys (the Asus ATK0110 ACPI Utility driver) is known to cause BSOD's on Windows systems. Please update to the 2009 version available at the Asus support website for your mobo. If unable to find it, please post back with the make/model of your mobo so we can research it.
    ASACPI.sys - Windows 8
    The 2005 version of ASACPI.sys (the Asus ATK0110 ACPI Utility driver) is known to cause BSOD's on Windows systems. The 2009 version is not designed for Windows 8 either. Please update to the 2013 version available at the Asus support website for your mobo. If unable to find it, please check the Optional Updates at Windows Update and install that. If you still cannot locate the driver, please post back for us to look into it.
    BIOS Update
    Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.
    Compatibility - Win8
    This appears to be an upgrade to Win8.
    If you haven't run the Windows 8 Upgrade Assistant yet, please do so. It's free here: Upgrade to Windows 8 - Microsoft Windows
    Also, have you checked all of your applications/devices for compatibility with Win8? You can do it here: Windows Compatibility Center: Find Updates, Drivers, & Downloads for Windows 8, Windows RT and Windows 7
    Daemon Tools
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disc-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    DISM Repair
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair i (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    Free Space
    D: drive only has about 2% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)
    HDD vs PSU
    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?
    How I do BSOD analysis
    Just FYI - here's how I do BSOD analysis':
    - first I rule out 3rd party drivers (to include the Driver Verifier test - if applicable)
    - then I rule out hardware (start with these free diagnostics: Hardware Diagnostics )
    - then I look at Windows problems (the least likely as long as Windows Updates are up to date).
    Intel RST
    Your Intel RAID storage driver (iaStorv.sys) dates from before mid-2013 and isn't good for SSD's. Try this driver (I got this link on 10 Jul 2013):
    https://downloadcenter.intel.com/Det...ST%29&lang=eng
    Use the SetupRST.exe file - the other 2 are the "preinstall" drivers for use when first installing an OS that doesn't have these drivers. If it doesn't install, post back and I'll research it further.
    Low-Level Driver/Hardware Issues
    Out of 6 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics
    MSI Afterburner/Riva Tuner/EVGA Precision
    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
    Overclock
    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
    Pirated
    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    Please Update/Uninstall
    , please update the program with the latest, Win8 compatible version. If there isn't a Win8 compatible version, please uninstall it.
    Some or none BSOD's
    Short explanation for a very long and complicated topic:
    Some programs aren't as stable as others.
    I get to see a lot of BSOD scenarios - but not many non-BSOD scenarios (except for at work)
    So, what I see are the common causes - but that doesn't mean that they cause it for everyone.

    For example, a known BSOD cause is the 2005 version of ASACPI.sys on Win7/8 systems.
    I have seen this many, many times.
    Yet on my own system I have had this driver for 3 years w/Win7 - and from June 2012 through April 2013 with Windows 8 - and haven't had any problems with it.
    SSD
    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

    Here's some suggestions:
    - Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
    - Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
    - Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
    - Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
    ....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
    - Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
    06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
    05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: Solved Win8 x64 PC reboots when waking from sleep
    27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
    SSD - New
    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    1) That the SSD firmware is the latest available for the SSD
    2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.
    Temps
    Also, monitor your system's temperatures with this free tool: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
    Normally temps shouldn't exceed:
    CPU - 60șC
    GPU - 80șC
    HDD and other components - 40șC
    Verifier
    While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings
    Windows Updates - Win7
    Only x Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
    Windows Updates - Win8
    No Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
    Wireless USB
    I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
    These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    Zipped Folders
    Just FYI - you can make it easier on yourself (and us) if you do this prior to uploading:

    Left click on the first file to be uploaded
    Hold down "SHIFT" and left click on the last file to be uploaded
    Right click on the highlighted area and select "Send To...", then select "Compressed (zipped) folder"
    Then you can just upload the .zip file (folder) one time.
    zOverclocking
    Long ago I learned that the first troubleshooting step in an overclocked system is to remove the overclock. This is for 2 reasons:
    1) in case the overclock is at fault (and it hasn't damaged any hardware yet) - this will fix the problem.
    2) the tests we use for troubleshooting are based on a standard system operating normally - so an overclocked system won't necessarily give correct results because of the stress on the components. This is why I recommend stopping the overclock completely while troubleshooting.

    Also, I found that overclocks will degrade over time - the system just won't be able to hold a high overclock forever. The system will get older and it's tolerance for this sort of stress will lessen - resulting in more errors.

    Finally, hardware errors aren't necessarily just hardware, they can be:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS problems (check for updates at the motherboard manufacturer's website)
    - overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).
    _EightForums Please
    Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions
    _Initial Diags
    At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics
    _Sorry_Delay
    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
    _Sysnative Please
    Please provide this information so we can provide a complete analysis: http://www.sysnative.com/forums/bsod...8-7-vista.html
    _Windows7Forums Please
    Please provide this information so we can provide a complete analysis: [INFO] How to ask for help with a BSOD problem
    _Windows8Forums Please
    Please provide this information so we can provide a complete analysis: How To Ask For Help With BSOD
    Last edited by usasma; 07-10-2013 at 10:07 AM.


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