1. #1

    BSOD after laptop sleeps, post windows 8.1 update

    So every time my computer goes to sleep, it wakes up but goes to BSOD before I can sign in. It says it's a page fault in nonpaged area error.

    I heard some people had luck with uninstalling hamachi, but that hasn't helped me.

    Attachment 8092

    Unfortunately the perfmon /report step didn't work (it says it was refused), so I don't have that in the zip folder.

    Windows 8.1 x64, came pre-installed
    Hardware is 6 months old
    No OS resinstall
    Laptop model # 20246


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  2. #2

    Re: BSOD after laptop sleeps, post windows 8.1 update

    Hi,

    The attached DMP files are of the PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.

    This indicates that invalid system memory has been referenced.

    Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

    Another common cause is the installation of a faulty system service.

    Antivirus software can also trigger this error, as can a corrupted NTFS volume.



    Code:
    2: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`30946618 fffff802`f6c0524a nt!KeBugCheckEx
    ffffd000`30946620 fffff802`f6ae79c9 nt! ?? ::FNODOBFM::`string'+0x20d9a
    ffffd000`309466c0 fffff802`f6bde22f nt!MmAccessFault+0x7a9
    ffffd000`30946800 fffff800`36f67bd8 nt!KiPageFault+0x12f
    ffffd000`30946990 00000000`00008401 rtwlanu+0xdcbd8
    ffffd000`30946998 00000000`00000000 0x8401
    rtwlanu.sys is the Realtek RTLxxxxx Wireless USB 2.0 Adapter driver.

    1. Ensure the network driver is up to date.

    2. Remove and replace avast! with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it's likely causing NETBIOS conflicts:

    avast! removal - avast! Uninstall Utility | Download aswClear for avast! Removal

    Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

    Regards,

    Patrick

  3. #3
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,950
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD after laptop sleeps, post windows 8.1 update

    Patrick says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
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  4. #4

    Re: BSOD after laptop sleeps, post windows 8.1 update

    It worked!!!! Thank you!

  5. #5

    Re: BSOD after laptop sleeps, post windows 8.1 update

    Glad to hear, my pleasure.

    Regards,

    Patrick

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