BSOD - Win 8.1 pro 64 bit with AMD A8-4500

chandar · May 9, 2014

My Laptop HP Pavilion G6 AX2005 was having Windows 7 64 bit (OEM) which I upgraded to 8 and then 8.1
Upgrading to 8.1 started very slow booting and then BSOD (Driver_Power_State_Failure) for every start. Every time the BSOD was due to atikmpag.sys even after updating to the latest AMD drivers. I have tried updating, clean install of AMD drivers but the BSOD continues, the 2^nd last being after installing the latest AMD driver which was 14-4-win7-win8-win8.1-64-dd-ccc-whql. The last BSOD on 9-5-14 was after I uninstalled the latest AMD driver. I have the recovery files in different partition and I am thinking of resetting it to default factory mode though painful.

Perfmon is not generated at all and gives constant error.
Kindly help.
AMD A8-4500M processor (2.8 GHz/1.9 GHz, 1600 MHz/4.0 MB L2 cache, DDR3, quad core, 35W). AMD Radeon HD 7640G graphics supporting HD decode. 4 GB RAM

Patrick · May 9, 2014

Hi,

The attached DMP file is of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

By default, the fault of the crashes is pci.sys which is NOT the true cause. If we run an !irp on the 4th parameter of the bug check (blocked IRP address), we get the following:

Code:

>[ 16, 2]   0 e0 ffffe0010f3688c0 00000000 fffff802e710f24c-ffffd0011df87ad0 Success Error Cancel 
           \Driver\amdkmdap    nt!ViFilterGenericCompletionRoutine

amdkmdap.sys is the is the AMD/ATI display driver.

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. AODDriver2.sys is listed and loaded in your modules list which is AMD Overdrive; also in EasyTune6 for Gigabyte motherboard. Known BSOD issues in Win7 & 8.

Please uninstall either software ASAP! If you cannot find either software to uninstall, or it's not installed, please navigate to the following filepath:

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys

and rename AODDriver2.sys to AODDriver.2old

and then Restart.

3. Remove and replace Kaspersky + Malwarebytes with Windows 8's built-in Windows Defender for temporary troubleshooting purposes as it may be causing conflicts:

Kaspersky removal - Service articles

Windows Defender (how to turn on after removal) - Windows Defender - Turn On or Off in Windows 8

Regards,

Patrick

chandar · May 11, 2014

Thanks for your help and quick response.

I had ran the verifier and selected 'automatically select all drivers installed in this computer' in verifier and the laptop started crawling (95% CPU utilization etc.) besides BSOD earlier (the rar attachment contained all these). I rectified this yesterday by selecting 'delete existing setting' and the crawling of laptop stopped. I have booted twice without BSOD and I dont see AODDriver2.sys anywhere in my laptop. I have uninstalled Kaspersky as well as Malwarebytes and have switched on the Defender.
The very slow start of system is still present. I will update you after installing some HP OEM software and see if the very slow start still persists. I had deleted Qualcomm Atheros driver (WiFi and Bluetooth) as I had suspected it.

Chandar
Faith is like Electricity
You can't see it but you can feel it!

Patrick · May 11, 2014

Thanks for the information!

Keep me updated.

Regards,

Patrick

chandar · May 12, 2014

Hi Patrick,

I have installed all the essential HP OEM software and have booted (not restarted) the laptop 6 times without any BSOD - thanks for your help.

However the slow starting (taking 2.5 minutes to boot) is still undesirable. I tried Memtest for >7 hours and it passed. I also tried your OEM HDD test and there was a peculiar problem. The HDD is by Seagate for which I have downloaded their Windows tool. No matter any test I run, it fails - which may reflect bad sector or otherwise. I doubted the Seagate tool so instead I used Win 8.1 check drive by right clicking the drive and scanning it for errors. It did found errors and quickly fixed it too - happened within 11 minutes. After this I still ran the Seagate tool but still all the test fails for Win 8.1
I am not sure if this is the cause for delayed Win 8.1 boot time? OR is it that Seagate window tool cannot run on Win 8.1 pro 64 bit?

Chandar
Faith is like Electricity
You can't see it but you can feel it!

Patrick · May 12, 2014

Sounds like bad sectors to me.

Can you run the DOS version of Seatools, please?

SeaTools for DOS | Seagate

Regards,

Patrick

chandar · May 12, 2014

I tried running by having bootable ISO and in spite of me configuring to boot CD drive first in BIOS, it doesn't take. I tried boot option via F9 and there I selected the CD drive but this leads to HP advanced diagnostics with various options. I did the HDD short and long test in diagnostics. The short one passes while the long one fails. I think I have a HDD problem though while running any software including OS (save for initial boot time), it doesn't appears so.

Patrick · May 12, 2014

I would replace the HDD/contact HP.

Regards,

Patrick

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BSOD - Win 8.1 pro 64 bit with AMD A8-4500

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