1. #1

    BSOD while watching online video - Windows 7 x86

    Hi all
    Recently aquired a secondhand laptop and have experienced a couple of crashes after watching online video for about 30 mins.

    Windows 7 home premium x86
    Pre installed OS.
    Restored to factory state a few days ago and updated.
    Age of system not known but doesn't appear to have had much use.

    Dell Inspiron 1090
    CPU Intel Atom n550

    Please let me know if you need any more info.

    Thanks for your help
    Attached Files Attached Files


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  2. #2

    re: BSOD while watching online video - Windows 7 x86

    Performance Monitor times out and doesn't produce report.

  3. #3

    re: BSOD while watching online video - Windows 7 x86

    Hi,

    Both of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

    This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

    A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.

    Code:
    2: kd> .trap ae2c7a0c
    ErrCode = 00000000
    eax=87a45df0 ebx=00000000 ecx=00000006 edx=8533439c esi=87a37028 edi=ae604418
    eip=8e88581b esp=ae2c7a80 ebp=ae2c7a84 iopl=0         nv up ei pl nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
    BRCMHD32+0x1781b:
    8e88581b 8b01            mov     eax,dword ptr [ecx]  ds:0023:00000006=????????
    Code:
    2: kd> knL
      *** Stack trace for last set context - .thread/.cxr resets it
     # ChildEBP RetAddr  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    00 ae2c7a84 8e875636 BRCMHD32+0x1781b
    01 ae2c7be0 8e8700cc BRCMHD32+0x7636
    02 ae2c7bfc 82882c1e BRCMHD32+0x20cc
    03 ae2c7c14 82a76bf9 nt!IofCallDriver+0x63
    04 ae2c7c34 82a79de2 nt!IopSynchronousServiceTail+0x1f8
    05 ae2c7cd0 82ac0779 nt!IopXxxControlFile+0x6aa
    06 ae2c7d04 828898c6 nt!NtDeviceIoControlFile+0x2a
    07 ae2c7d04 774570f4 nt!KiSystemServicePostCall
    08 040df690 00000000 0x774570f4
    ^^ BRCMHD32.sys = Broadcom Corporation - MediaPC HD Video Decoder. Either download & install latest version or uninstall ASAP.

    Regards,

    Patrick
    grumpygit says thanks for this.

  4. #4
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    re: BSOD while watching online video - Windows 7 x86

    Hi -

    Update info for BRCMHD32.sys - http://sysnative.com/drivers/driver.php?id=BRCMHD32.sys

    Regards. . .

    jcgriff2
    Patrick and grumpygit say thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  5. #5

    re: BSOD while watching online video - Windows 7 x86

    Thanks for your help.

    Checked the OEM for latest version and it appears to be the version that I already have so I reinstalled just in case.

    Checked Broadcom and they have a more recent version but it will not install so I guess that the OEM version has been modified.

    Installed all other updated drivers that were available at the OEM site while I was there.

    I'll try watching a few videos and see if the problem occurs again and let you know how I get on.

  6. #6

    re: BSOD while watching online video - Windows 7 x86

    Great, keep us updated.

    Regards,

    Patrick

  7. #7

    Re: BSOD while watching online video - Windows 7 x86

    Have been watching videos and had no further problems.

    Thanks again.

  8. #8

    Re: BSOD while watching online video - Windows 7 x86

    Fantastic, thanks for the update!

    Regards,

    Patrick

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