1. #1

    BSODs Increasingly Frequent on Windows 8.1 x64

    HP ENVY 15 Notebook PC

    OS - Windows 8.1
    x64
    What was original installed OS on system? - Windows 8
    OEM
    Age of system (hardware) - 8 months
    Age of OS installation - Reinstalled 5 months ago

    CPU - Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
    Video Card - Intel(R) HD Graphics 4600 & NVIDIA GeForce GT 740M
    MotherBoard - 1963 KBC Version 93.49

    System Manufacturer - HP
    Exact model number - C8P47AV


    Machine has suffered BSODs, infrequently, from beginning. Thought it was due to Kensington port replicator using DisplayLink. Still happening after removing port replicator. Still happening after OS reinstall. Tried ReImage. Better for a week, now worse.

    HDD shows fine on HP diagnostics. Shows failure on short DST tests on Seagate diagnostics, but OK on longer tests.

    Not sure what download A is for. Did not include Perfmon because I could not see how to save file.

    Driver Verifier produced below:

    ADDITIONAL_DEBUG_TEXT: Failed to find the associated rule. Please upgrade your debugger (ext.dll).

    BUGCHECK_STR: 0xc4_91001

    IMAGE_NAME: wfplwfs.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 5259df5e

    MODULE_NAME: wfplwfs

    FAULTING_MODULE: fffff800002cb000 VerifierExt

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff800002dd487 to fffff8017ed6cca0

    --------------------

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    wfplwfs!LwfLowerOidRequest+6e
    fffff800`012011b2 bb03010000 mov ebx,103h

    SYMBOL_STACK_INDEX: 8

    SYMBOL_NAME: wfplwfs!LwfLowerOidRequest+6e

    FOLLOWUP_NAME: MachineOwner

    BUCKET_ID_FUNC_OFFSET: 6e

    FAILURE_BUCKET_ID: 0xc4_91001_VRF_wfplwfs!LwfLowerOidRequest

    BUCKET_ID: 0xc4_91001_VRF_wfplwfs!LwfLowerOidRequest

    Followup: MachineOwner

    Thanks!

    Nick


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  2. #2

    Re: BSODs Increasingly Frequent on Windows 8.1 x64

    Hi,

    Shows failure on short DST tests on Seagate diagnostics, but OK on longer tests.
    Hard disk failure, contact HP and get it replaced.

    Regards,

    Patrick

  3. #3

    Re: BSODs Increasingly Frequent on Windows 8.1 x64

    Thanks, Patrick.

    HP support had me run their Extensive HDD diagnostics, which the drive passed. They recommended System Recovery (their answer to all BSOD issues). After considerable arguing, they agreed to take the machine back for a "Complete Quality Check." I will advise.

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