1. #1

    Random BSOD on Laptop

    I have a Toshiba Portege M780-S7221 Laptop several years old. I'm running Windows 7 Pro 32 bit. My processor is i3 M370 2.4 Ghz with 3GB or ram.Attachment 7032


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  2. #2

    Re: Random BSOD on Laptop

    Hi,

    I presume this is unrelated to - http://www.sysnative.com/forums/bsod...g_timeout.html ?

    Right, so the first thing to note is that the minidumps go as far back as two years after the latest, so this system has been crashing for at least two years? Interesting.

    All of the attached DMP files are of the KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) bug check.

    This indicates that a kernel-mode program generated an exception which the error handler did not catch.

    ------------

    1. Remove and replace McAfee with Microsoft Security Essentials for temporary troubleshooting purposes:

    McAfee removal - How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

    MSE - Microsoft Security Essentials - Microsoft Windows

    2. Update to Service Pack 1 ASAP: Learn how to install Windows 7 Service Pack 1 (SP1)

    3. If you're still crashing after the above, enable Driver Verifier:

    Driver Verifier:

    What is Driver Verifier?

    Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

    Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

    Before enabling Driver Verifier, it is recommended to create a System Restore Point:

    Vista - START | type rstrui - create a restore point
    Windows 7 - START | type create | select "Create a Restore Point"
    Windows 8 - Restore Point - Create in Windows 8

    How to enable Driver Verifier:

    Start > type "verifier" without the quotes > Select the following options -

    1. Select - "Create custom settings (for code developers)"
    2. Select - "Select individual settings from a full list"
    3. Check the following boxes -
    - Special Pool
    - Pool Tracking
    - Force IRQL Checking
    - Deadlock Detection
    - Security Checks (Windows 7 & 8)
    - DDI compliance checking (Windows 8)
    - Miscellaneous Checks
    4. Select - "Select driver names from a list"
    5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
    6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
    7. Click on Finish.
    8. Restart.

    Important information regarding Driver Verifier:

    - If Driver Verifier finds a violation, the system will BSOD.

    - After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

    If this happens, do not panic, do the following:

    - Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

    - Once in Safe Mode - Start > Search > type "cmd" without the quotes.

    - To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
    ・ Restart and boot into normal Windows.

    If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

    - Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

    - Once in Safe Mode - Start > type "system restore" without the quotes.

    - Choose the restore point you created earlier.

    How long should I keep Driver Verifier enabled for?

    It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

    My system BSOD'd, where can I find the crash dumps?

    They will be located in %systemroot%\Minidump

    Any other questions can most likely be answered by this article:
    Using Driver Verifier to identify issues with Windows drivers for advanced users

    Regards,

    Patrick

  3. #3

    Re: Random BSOD on Laptop

    Thanks for the help Patrick. I guess I'm a BSOD magnet.

  4. #4

    Re: Random BSOD on Laptop

    My pleasure, keep me updated.

    Regards,

    Patrick

  5. #5

    Re: Random BSOD on Laptop

    Update: I installed all the windows updates. I forgot I turned it off as the laptop would reboot during work if I didn't check it constantly. I haven't gotten a BSOD since but the other day my virtual keyboard (tablet mode) and actual keyboard stopped working and I had to reboot to fix it. I can't remove the McAffe as it's a company laptop and that's what they want to use. So far so good.

  6. #6

    Re: Random BSOD on Laptop

    I can't remove the McAffe as it's a company laptop and that's what they want to use.
    Ouch.

    Glad to hear no crashes yet, though. keep me updated!

    Regards,

    Patrick

  7. #7

    Re: Random BSOD on Laptop

    No problems with the laptop after windows update. Turns out the company replaced it with a new one. Thanks for your assistance. Regards, Warren

  8. #8

    Re: Random BSOD on Laptop

    My pleasure, glad to hear it.

    Thanks for the update.

    Regards,

    Patrick

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