[SOLVED] Need help for BSOD problem

Guard21 · Jan 7, 2014

Hello,
I'm following your excellent forum for some time now because I got some BSOD problems with my computer. I bought a new, custom made computer about 3 – 4month ago. After about two months I suddenly got a BSOD and after that many freezes. After the problem escalated to three freeze within two hours I re-installed Windows 7 64bit , that was three weeks agoand seemed to have fixed the problem. But since about a week, I got two BSOD and one freeze while using my PC.
I informed the retailer about the problem and they suggested me to run some hardware test.

I tested my computer two times with Memtest86+ for 7 passes with no error.
I also tested mypower supply (for 3h), CPU (for 1,5h) and GPU (for 1h) with theprogram OCCT (Home) and again the GPU with Valley Benchmark. All tests completed without errors.

Of cause I have Kaspersky Anti Virus installed and have checked my system several times with Malwarebytes.

My system is:
Windows 7 64bit (German)
CPU: Intel Core i7-3770,4x 3.4GHz, 8 MB L3 Cache
MBO: Asus P8Z77-V LX,Intel z77, So. 1155
BIOS: ASUS 2203
GPU: Gainward PhantomGeFroce GTX 680, 2 GB
RAM: 4 GB KingstonDDR3-1333 CL9 (2x 4 GB = 8 GB)
SSD: 256 GB Samsung 840Pro Series, SATA3 (with Windows 7 on it)
HDD: 2 TB SeagateBarracuda 7200, SATA3
PSU: 600W BeQuit!SystemPower 7 80+ Silver

For further details I have uploaded a CPU-Z html file for all the data: https://www.dropbox.com/s/cqi8mp9luxqokzj/CPU-Z data.rar

and the System Health Report, the Sysnative_jcgriff2_BSOD_File Collection_app file, the two mini dump and one memory dump file from the BSOD.
https://www.dropbox.com/s/utr0uwa0o8gzyir/Report.rar

I would really appreciate if you could have a look at the uploaded files and help me with the BSOD and freeze problems, since my local support run out of ideas.

Best regards

Guard21

x BlueRobot · Jan 7, 2014

Code:

BugCheck 124, {0, fffffa80094da028, be200000, 5110a}

Probably caused by : GenuineIntel

The dump files seem to related to Stop 0x124 bugchecks, which usually indicates some form of hardware malfunction, or possibly in rare circumstances a driver causing problems. By having direct access to the hardware, rather than interacting with the HAL.dll.

Code:

1: kd> !errrec fffffa80094da028
===============================================================================
Common Platform Error Record @ fffffa80094da028
-------------------------------------------------------------------------------
Record Id     : 01cf0ac41dc10ae3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/6/2014 20:41:47 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094da0a8
Section       @ fffffa80094da180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306a9
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094da0f0
Section       @ fffffa80094da240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : a9 06 03 00 00 08 10 01 - ff e3 ba 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80094da240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80094da138
Section       @ fffffa80094da2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 8)
  Status      : 0xbe2000000005110a
  Address     : 0x00000002170c3f40
  Misc.       : 0x0000005080000086

Okay, this is a Cache Hierarchy related error, and therefore the error will take the following format:

Code:

(TT)Cache(LL)_(RRRR)_ERR

TT - Transaction Type
LL - Level 2
RRRR - Request

Okay, we know that a Generic Level 2 Cache error has happened, making this more difficult to debug.

ERR = Generic and G = Generic

Code:

1: kd> !cpuinfo
CP  F/M/S Manufacturer  MHz PRCB Signature    MSR 8B Signature Features
 0  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 1  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 2  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 3  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 4  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 5  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 6  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
 7  6,58,9 GenuineIntel 3410 0000001700000000                   21193ffe
                      Cached Update Signature 0000001700000000
                     Initial Update Signature 0000001700000000

F - Family; M - Model; S - Stepping

Most of the information I've taken from the dump file is for informational purposes.

Code:

1: kd> !mca
MCE: Enabled, Cycle Address: 0x00537da45b6f317d, Type: 0x5e5acf8e014bde60

MCA: Enabled, Banks 96, Control Reg: Not Supported, Machine Check: None.
Bank  Error  Control Register     Status Register
  0.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  1.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  2.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  3.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  4.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  5.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  6.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  7.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40 
  8.  None   0x000000005b85d244   0x5e5acf8e014bde60
        Address Reg 0xe0ca89a05b721092         Misc Reg 0x5b6f3140014bde40

[omitted]

Code:

1: kd> dt nt!_WHEA_ERROR_RECORD_HEADER_FLAGS fffffa80094da028
   +0x000 Recovered        : 0y1 <-- 1 bit values
   +0x000 PreviousError    : 0y1
   +0x000 Simulated        : 0y0
   +0x000 Reserved         : 0y01010010010001010101000001000 (0xa48aa08)
   +0x000 AsULONG          : 0x52455043

n = Hexadecimal Number
y = Bits

Things To Do:

Code:

1: kd> lmvm intelppm

start             end                 module name
fffff880`05989000 fffff880`0599f000   intelppm   (pdb symbols)          
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your Intel chipset driver since it appears to be very outdated - https://downloadcenter.intel.com/default.aspx

Also, please download Prime95, and then run the Small FFT's, Large FFT's and Blend Test for a few hours each. Do not let the temperature exceed 80*C.

Prime95

I'll look through the other files tomorrow morning.

TomasD · Jan 8, 2014

It's actually strange MemTest didn't find anything, since bank #8 often relates to memory errors.

Patrick · Jan 8, 2014

TomasD said:
It's actually strange MemTest didn't find anything, since bank #8 often relates to memory errors.

Indeed, bank 4 and 8 AFAIK.

x BlueRobot · Jan 8, 2014

The Recovered flag was set, so the operating system must have recovered from one of the errors.

Guard21 · Jan 8, 2014

Hello,
thank you very much for helping me, I really appreciate it. I installed the latest Intel chipset driver and run all three Prime 95 tests each for at least 2 hours and no problems were reported. The heat of the CPU did'n exceed 60°C (140° F).
Other things I did were: installing the latest driver for my video card, installing the latest Intel(R) USB 3.0 eXtensible Host Controller Driver and uninstall the Intel Rapid Storage Technology.

Best regards

Guard21

x BlueRobot · Jan 9, 2014

Thanks for the update, please use your computer as normally would, and then report back if you have any other BSODs, or your problem is solved.

Guard21 · Jan 17, 2014

Hello,
I found the problem, it was CPU related. For some reason the "Turbo Mode" in the BIOS was enabled and it overclocked my CPU. I disabled it and had no more Bluescreens or frezzes since one week.

Best regards

Guard21

Patrick · Jan 17, 2014

Ah, yes, that would definitely do it. Glad to hear you got it sorted out, thanks for the update. Marked as solved.

Regards,

Patrick

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[SOLVED] Need help for BSOD problem

Guard21

New member

x BlueRobot

Administrator

TomasD

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Patrick

Sysnative Staff

x BlueRobot

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Guard21

New member

x BlueRobot

Administrator

Guard21

New member

Patrick

Sysnative Staff