1. #1

    0x0000009f (0x0000000000000003) happened while I was not in the computer

    The error:
    0x0000009f (0x0000000000000003, 0xfffffa8006a2dbb0, 0xfffff800038073d8, 0xfffffa8010ae1860
    happened while I was not in the computer.
    + details please check the attachment I made according to this.

    I was unable to get the perfmon report:
    An error occured while attempting to generate the report.
    The wait for the report generation tool to finish has timed out.
    I tried 3 times

    OS - Windows 7 x64
    What was original installed OS on system? windows 8
    full retail version
    Age of system about 7 months with 3 months of use (it was in the shop before that).
    3 months

    CPU -> Intel i7 - 3630QM @2.4GHz
    Video Card -> NVIDIA GeForce GT 740M
    Video Card -> Intel HD 4000
    MotherBoard -> ACPI x64

    System Manufacturer -> ASUS
    Exact model number (if laptop, check label on bottom)
    - (Sorry the letters are too small)
    Attached Files Attached Files


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  2. #2

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Hi,

    All of the attached DMP files are of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

    This bug check indicates that the driver is in an inconsistent or invalid power state.

    If we run an !irp on the blocked IRP address (4th parameter of the bugcheck), we get the following:

    Code:
    >[ 16, 2]   0 e1 fffffa800a84f210 00000000 fffff80002eb5710-fffffa800c948820 Success Error Cancel pending
               \Driver\nvlddmkm    nt!IopUnloadSafeCompletion
    nvlddmkm = nvlddmkm.sys which is the nVidia video driver.

    Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

    Regards,

    Patrick
    brunoais says thanks for this.

  3. #3

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    As I had already downgraded and it didn't help I'll now try what's left; the beta version.

  4. #4

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Great, keep me updated after doing so.

    Regards,

    Patrick

  5. #5

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    ok, will do. I'll let you know in about 1 week if all went well, otherwise expect another dump investigation .

  6. #6

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Not a problem. If you don't mind, I'd appreciate an update regardless of the outcome (good or bad). It helps to know if the recommendations we've given were the answer for any future users that may have the same issue via searching.

    Regards,

    Patrick

  7. #7

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Seems like it solved. The beta version seems to have done the trick.
    Anyway, I'll continue testing to see if anything else wrong happens.

  8. #8

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Glad to hear, thanks a lot for the update. Go ahead and navigate to Thread Tools > Mark as solved when you're comfortable (top of thread page).

    Regards,

    Patrick

  9. #9

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Brunoais,

    May I ask what beta driver are you right now?

    Thank you,
    D

  10. #10

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Smells like solved to me.

    The other issue I had seems unrelated to this problem and I think I solved the other one too.

    @deuskopo:
    9.18.13.3140 dated 27-09-2013

    Sorry for taking so long to answer but it seems like the forum failed to send me the e-mail about your post.
    Last edited by brunoais; 11-06-2013 at 11:40 AM. Reason: forgot to answer the other user

  11. #11

    Re: 0x0000009f (0x0000000000000003) happened while I was not in the computer

    Not a problem, glad to hear everything is still okay. Good work!

    Regards,

    Patrick

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