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  1. #1

    BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    I've been consistently getting BSODs. Not only DRIVER_POWER_STATE_FAILURE but VIDEO_TDR_FAILURE (nvlddmkm.sys) too. The second one only happens when im playing some games. I think its the graphic card. Thanks for the help.

    Details:
    OS: Windows 8 64 bits
    Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHZ 2.40GHZ
    Graphic card: NVIDIA GeForce GTX 675M


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  2. #2
    jcgriff2's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Hi -

    Run Driver Verifier -- 24 hours minimum or BSOD, whichever comes first -

    http://www.sysnative.com/forums/bsod...h-related.html

    Then run the jcgriff2 BSOD File Collection app -

    http://www.sysnative.com/forums/bsod...ows-vista.html

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  3. #3

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    So i tried to run Driver Verifier but then i got an BSOD. Now i can't even log in. I get an BSOD every time i turn on my laptop. What should i do?
    Really appreciate ur help.

  4. #4

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Hi,

    Boot into Safe mode and disable it there by running cmd and typing verifier /reset or delete pre-existing settings via verifier.exe.

    Restart and then boot into normal Windows and post dump(s) here.

    Regards,

    Patrick

  5. #5

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Patrick View Post
    Hi,

    Boot into Safe mode and disable it there by running cmd and typing verifier /reset or delete pre-existing settings via verifier.exe.

    Restart and then boot into normal Windows and post dump(s) here.

    Regards,

    Patrick
    Here it is
    Attached Files Attached Files

  6. #6

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Hi,

    There is no DMP file attached in your jcgriff output folder. Can you instead pleasure manually navigate to C:\Windows\Minidump and zip up and attach the dump?

    Regards,

    Patrick

  7. #7

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Patrick View Post
    Hi,

    There is no DMP file attached in your jcgriff output folder. Can you instead pleasure manually navigate to C:\Windows\Minidump and zip up and attach the dump?

    Regards,

    Patrick
    There it is. Thank you for helping me
    Attached Files Attached Files

  8. #8

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    The attached DMP is not verifier enabled. Can you zip up all of the dumps that are in the Minidump folder and attach that? If the above attached DMP is the only one, do the following:

    1. Enable Verifier

    2. When you crash, navigate to Safe Mode as I instructed above and disable it like that

    3. Boot back into normal Windows and attach the LATEST dump (should be verifier enabled)

    Regards,

    Patrick

  9. #9

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Patrick View Post
    The attached DMP is not verifier enabled. Can you zip up all of the dumps that are in the Minidump folder and attach that? If the above attached DMP is the only one, do the following:

    1. Enable Verifier

    2. When you crash, navigate to Safe Mode as I instructed above and disable it like that

    3. Boot back into normal Windows and attach the LATEST dump (should be verifier enabled)

    Regards,

    Patrick
    I cant boot into normal windows when i enable the Verifier. My pc just freeze. I can only boot in safe mode.

  10. #10
    Deek's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Fardarkside,

    First things first...you gotta start with the obvious!

    1. Make sure you are using the latest Nvidia driver for your video card - They have made some progress with that TDR BSOD
    2. Blow out the internals of your system, especially the video card sink and fan and verify the video card fan is working
    3. See if the problem persists...if it does, I have a registry tweak you can try.

    OH, and while you are in the machine, inspect motherboard and video card for bad capacitors! Go to: Badcaps.net - Badcaps Home look at the images on the right so you know what you are looking for.

    **Thanks to Wrench97 for that link!

  11. #11
    jcgriff2's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Hi -

    Video is a definite contender considering WERCON contains 302 "Live Kernel Events".

    These are usually WATCHDOG dumps with a 0x117 bugcheck located in C:\Windows\LiveKernelReports\WATCHDOG

    http://www.sysnative.com/forums/bsod...116-0x117.html

    WERCON also lists 27 BSODs, but no bugchecks.

    We need the most recent dump from Driver Verifier.

    Boot into SAFEMODE and get it, please - c:\windows\minidump

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  12. #12

    BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Deek View Post
    Fardarkside,

    First things first...you gotta start with the obvious!

    1. Make sure you are using the latest Nvidia driver for your video card - They have made some progress with that TDR BSOD
    2. Blow out the internals of your system, especially the video card sink and fan and verify the video card fan is working
    3. See if the problem persists...if it does, I have a registry tweak you can try.

    OH, and while you are in the machine, inspect motherboard and video card for bad capacitors! Go to: Badcaps.net - Badcaps Home look at the images on the right so you know what you are looking for.

    **Thanks to Wrench97 for that link!
    Yeah i have the latest driver (320.49) and already checked my fan. Its all good.

  13. #13
    Deek's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    OK, CAPS?

    Here is the reg fix - Run "regedit" (not sure how to get the "run" box in Win8
    Navigate to:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ GraphicsDrivers]
    Then create a a REG_DWORD file called TdrDelay and set the value to 60
    ex. "TdrDelay"=dword:00000060 (60 seconds)


    NOTE: TdrDelay is case sensitive, enter it just like above


    Then navigate to
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ GraphicsDrivers\DCI]
    and Create a Value called
    "Timeout"=dword:00000060


    Reboot and test

    ***Please note, this is more of a workaround then a fix, I had a machine that I could not fix the TDR issue on, I had to replace the video card...lets hope this is not the case for you.

    Come on, give me a hard one! I can fix anything ;-)

  14. #14
    jcgriff2's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Deek View Post
    (not sure how to get the "run" box in Win8
    WIN key + X



    Create a system restore point first!!

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  15. #15

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Deek View Post
    OK, CAPS?

    Here is the reg fix - Run "regedit" (not sure how to get the "run" box in Win8
    Navigate to:
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ GraphicsDrivers]
    Then create a a REG_DWORD file called TdrDelay and set the value to 60
    ex. "TdrDelay"=dword:00000060 (60 seconds)


    NOTE: TdrDelay is case sensitive, enter it just like above


    Then navigate to
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ GraphicsDrivers\DCI]
    and Create a Value called
    "Timeout"=dword:00000060


    Reboot and test

    ***Please note, this is more of a workaround then a fix, I had a machine that I could not fix the TDR issue on, I had to replace the video card...lets hope this is not the case for you.
    And i use a notebook... Not sure if i can replace my video card. But i did that reg fix. Hope that works. Thanks

  16. #16

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by jcgriff2 View Post
    Hi -

    Video is a definite contender considering WERCON contains 302 "Live Kernel Events".

    These are usually WATCHDOG dumps with a 0x117 bugcheck located in C:\Windows\LiveKernelReports\WATCHDOG

    http://www.sysnative.com/forums/bsod...116-0x117.html

    WERCON also lists 27 BSODs, but no bugchecks.

    We need the most recent dump from Driver Verifier.

    Boot into SAFEMODE and get it, please - c:\windows\minidump

    Regards. . .

    jcgriff2
    When i try to restart to enable the Verifier, my notebook freezes. So i cant enable Verifier.

  17. #17
    Deek's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Fardarkside, on second though, 60 seconds is too long...the default is 2 seconds...I think 10 or 15 sec would be better...it won't hurt anything, but if your GPU is hanging it might take 60 seconds to come back or BSOD...just seems like too long to wait, if it can't render the frame in 15 seconds...well, that just isn't so good.

    and jcgriff2 was right, RESTORE POINT! Sometime I forget that not everyone is comfortable with regedit! It's really easy to tank a system.

    I'm not sure about the win key X thing, that doesn't seem to work on XPx64, you can always do it via the system restore GUI...again, no idea how to get to that in Win8, sorry

    Come on, give me a hard one! I can fix anything ;-)

  18. #18

    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    Quote Originally Posted by Deek View Post
    Fardarkside, on second though, 60 seconds is too long...the default is 2 seconds...I think 10 or 15 sec would be better...it won't hurt anything, but if your GPU is hanging it might take 60 seconds to come back or BSOD...just seems like too long to wait, if it can't render the frame in 15 seconds...well, that just isn't so good.

    and jcgriff2 was right, RESTORE POINT! Sometime I forget that not everyone is comfortable with regedit! It's really easy to tank a system.

    I'm not sure about the win key X thing, that doesn't seem to work on XPx64, you can always do it via the system restore GUI...again, no idea how to get to that in Win8, sorry
    Ok.. I found my way to regedit and did it what you told me to do. What about the DRIVER_POWER_STATE_FAILURE? Do you know how to fix it? In the meanwhile, ill try to get those dump files

  19. #19
    Deek's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    They may be related, can you try to get it to BSOD now?

    First thing I would try would be a bios update for the power state BSOD, If you don't know what I am talking about, you could first try going into setup (Bios) during post and disabling APM (Advanced Power Management)

    Let me know if I need to elaborate, you seem to know your way around a PC pretty well.

    For a bios update, go to the manufacture web site of your laptop, then support, look up you service tag or model and download the firmware/bios update...they will provide instructions, but these days it's just a windows program you fire off.

    Come on, give me a hard one! I can fix anything ;-)

  20. #20
    jcgriff2's Avatar
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    Re: BSOD - DRIVER POWER STATE FAILURE (ACPI.sys)

    0x116 / 0x117 can occur if the video driver cannot reset in the time allotted (30000 ms).

    Based on that, I assume 30000 ms may be the default.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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