1. #1

    BSOD after opening torrent programs

    Hello,

    I had my computer built at the start of this year and it was completely fine for the first few months. However I started getting BSOD more and more frequently and I noticed it happening when a torrent program was open. I downloaded a new torrent program (uTorrent) but this has not solved anything. Generally, the BSOD occurs just minutes after opening uTorrent, but has lasted for a few hours with no problems occasionally.

    The crash report always says the same thing: caused by NETIO.SYS and DRIVER IRQL NOT LESS THAN OR EQUAL.

    I have downloaded all of the latest drivers for my network card multiple times (Asus pce-n15 wireless network card), but the problem continues.

    I am also currently running the driver verifier as suggested in this thread: http://www.sysnative.com/forums/bsod...-utorrent.html
    The computer restarted fine with no BSOD, has been running for over an hour now with uTorrent open and no BSOD. However a few times, it has frozen for a few seconds which has never happened before. (EDIT: As I was typing this, it froze for about 2 seconds about 5 times in quick succession)

    Even with the instructions given I could not for the life of me figure out how to get an output from the 'Windows7_vista_jcgriff2' file provided (the command prompt just opens and closes immediately with no further action). I have run a system health report and attempted to save it as a HTML. I have also attached the dump files. Sorry if I messed it up, this is the first time I've had to do this.

    Thanks a lot for any suggestions.

    SYSTEM INFO:

    OS - Windows 7
    x86
    Original installed OS - Windows 7
    Full retail version
    Age of system - around 8 months
    Age of OS installation - around 8 months, have not re-installed OS

    CPU - Intel Core i5-3570K
    Video card - GeForce GTX 660 Ti
    Motherboard - Asus P8Z77-V LX
    Power supply - Corsair TX650, 650 Watts

    System manufacturer - various
    Model number - N/A
    Attached Files Attached Files


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  2. #2

    Re: BSOD after opening torrent programs

    Just as an update. After having driver verifier enabled for a few hours I started getting BSOD again. I ended up disabling it after about 48 hours. Still getting BSOD when using uTorrent. If someone could help that would be great. Thanks

  3. #3

    Re: BSOD after opening torrent programs

    Hi,

    Could you attach the verifier enabled dumps? I'll take a look.

    Regards,

    Patrick

  4. #4

    Re: BSOD after opening torrent programs

    Quote Originally Posted by Patrick View Post
    Hi,

    Could you attach the verifier enabled dumps? I'll take a look.

    Regards,

    Patrick
    Ah well it has crashed several times again since I have disabled the driver verifier, so I'm not sure which dumps to attach. Should I re enable it and wait for it to crash again?

    Thanks for your response.

  5. #5

    Re: BSOD after opening torrent programs

    Quote Originally Posted by Patrick View Post
    Hi,

    Could you attach the verifier enabled dumps? I'll take a look.

    Regards,

    Patrick
    OK I re enabled driver verifier and it crashed after about 10 minutes of having uTorrent open. Here are the dump files.
    Thanks.
    Attached Files Attached Files

  6. #6

    Re: BSOD after opening torrent programs

    Hi,

    The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bugcheck.

    A kernel-mode driver attempted to access pageable memory at a process IRQL (Interrupt Request Level) that was too high.

    Usual causes are a device driver has a bug and attempted to access invalid memory, the pagefile has been corrupted or there is a memory problem.

    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

    ^^ Verifier enabled, however it's failing to detect a driver in violation.

    It's faulting by default NETIO.sys which is the Network I/O Subsystem driver. This is not the true cause and something else is forcing it to crash. Usually in network related crashes (NETIO, tcpip, etc) the culprits are 3rd party antivirus or firewall software conflicting, misc. 3rd party drivers, faulty NIC, etc.

    Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes:

    Norton removal tool - https://support.norton.com/sp/en/us/...eb&pvid=f-home

    MSE - Microsoft Security Essentials - Microsoft Windows

    Regards,

    Patrick

  7. #7

    Re: BSOD after opening torrent programs

    Quote Originally Posted by Patrick View Post
    Hi,

    The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bugcheck.

    A kernel-mode driver attempted to access pageable memory at a process IRQL (Interrupt Request Level) that was too high.

    Usual causes are a device driver has a bug and attempted to access invalid memory, the pagefile has been corrupted or there is a memory problem.

    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

    ^^ Verifier enabled, however it's failing to detect a driver in violation.

    It's faulting by default NETIO.sys which is the Network I/O Subsystem driver. This is not the true cause and something else is forcing it to crash. Usually in network related crashes (NETIO, tcpip, etc) the culprits are 3rd party antivirus or firewall software conflicting, misc. 3rd party drivers, faulty NIC, etc.

    Remove and replace Norton with Microsoft Security Essentials for temporary troubleshooting purposes:

    Norton removal tool - https://support.norton.com/sp/en/us/...eb&pvid=f-home

    MSE - Microsoft Security Essentials - Microsoft Windows

    Regards,

    Patrick

    Thanks for your response. I have uninstalled Norton and since have not had any BSODs.. however MSE won't install. Each time I try it just says an error has occurred and can't install it. Obviously this is an issue as I now have no virus protection on my computer. Where can I go from here?
    Cheers.

  8. #8
    satrow's Avatar
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    • specs System Specs
      • Motherboard:
        ASRock Z77E-ITX
      • CPU:
        E3-1230 V2 3.3GHz
      • Memory:
        16GB G.Skill DDR3 2400
      • Graphics:
        Asus GTX 970
      • Sound Card:
        Onboard
      • Hard Drives:
        3x250GB SSDs, 1x 2.5 1TB HDD
      • Power Supply:
        XFX 450 Bronze
      • Case:
        BitFenix Prodigy Black
      • Cooling:
        Be Quiet Shadow Rock Topflow + 2x case fans
      • Display:
        Dell U2412M 1900x1200 x2(3)
      • Operating System:
        W7 x64 Pro

    Re: BSOD after opening torrent programs

    Did you also use the Norton Removal tool as suggested in #6?

    Have you had any other security software (AV, firewall. etc.) installed on this system in the past? If so, it may be a remnant from that which is causing a problem.

    If you did run the NRT and never had any other security software installed previously, I suggest you install Avast! free version to give you cover while you continue troubleshooting: AVAST 2013 | Download Free Antivirus Software for Virus Protection

  9. #9

    Re: BSOD after opening torrent programs

    Quote Originally Posted by satrow View Post
    Did you also use the Norton Removal tool as suggested in #6?

    Have you had any other security software (AV, firewall. etc.) installed on this system in the past? If so, it may be a remnant from that which is causing a problem.

    If you did run the NRT and never had any other security software installed previously, I suggest you install Avast! free version to give you cover while you continue troubleshooting: AVAST 2013 | Download Free Antivirus Software for Virus Protection
    Sorry for the late response, I've been quite busy.

    I did use the Norton Removal tool to remove the software.

    The system was only built at the start of this year and Norton is the only anti-virus software I've had on it. I've just downloaded the free version of Avast! for some protection.

    I feel like I should note that since uninstalling Norton, I haven't had any BSODs, and it's been over a month now. Is there any way I can resolve this issue whilst allowing Norton to be re-installed?

    Cheers.

  10. #10
    satrow's Avatar
    Join Date
    Apr 2012
    Location
    Cymru
    Posts
    667
    • specs System Specs
      • Motherboard:
        ASRock Z77E-ITX
      • CPU:
        E3-1230 V2 3.3GHz
      • Memory:
        16GB G.Skill DDR3 2400
      • Graphics:
        Asus GTX 970
      • Sound Card:
        Onboard
      • Hard Drives:
        3x250GB SSDs, 1x 2.5 1TB HDD
      • Power Supply:
        XFX 450 Bronze
      • Case:
        BitFenix Prodigy Black
      • Cooling:
        Be Quiet Shadow Rock Topflow + 2x case fans
      • Display:
        Dell U2412M 1900x1200 x2(3)
      • Operating System:
        W7 x64 Pro

    Re: BSOD after opening torrent programs

    No worries on time here

    There's a fair to good chance that Norton would behave if reinstalled, unless, of course, it's a Norton issue (I don't rate them very highly). If you go this route to test it out, use the Avast aswClear tool after the uninstall/reboot and before reintroducing Norton. Also check that Norton, if it's a suite, has disabled Windows' own firewall.

    Given that you had issues trying to install MSE, your System may have other problems that may be part of the troubles you've had, keep a watching eye on the System/Application logs for any errors, especially any new/re-emerging ones after installing Norton.

    Patrick, any thoughts to add?

  11. #11

    Re: BSOD after opening torrent programs

    I would stay far far away from Norton, but if reinstalling it is something your really want to do, by all means give it a try. Other than that, you covered it all, Andy.

    Regards,

    Patrick

  12. #12

    Re: BSOD after opening torrent programs

    Quote Originally Posted by Patrick View Post
    I would stay far far away from Norton, but if reinstalling it is something your really want to do, by all means give it a try. Other than that, you covered it all, Andy.

    Regards,

    Patrick
    Thanks for the responses guys, really appreciate it. I think I will leave it uninstalled for now and hopefully no more problems will arise.

  13. #13

    Re: BSOD after opening torrent programs

    No problem, please keep us updated.

    Regards,

    Patrick

  14. #14
    jcgriff2's Avatar
    Join Date
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    New Jersey Shore
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    Re: BSOD after opening torrent programs

    Quote Originally Posted by Amesism View Post
    I feel like I should note that since uninstalling Norton, I haven't had any BSODs, and it's been over a month now. Is there any way I can resolve this issue whilst allowing Norton to be re-installed?

    Cheers.
    I personally would stay away from Norton and other Internet Security Suites as well unless you can meticulously configure the firewall.

    More often than not, 3rd party firewalls tend to block NETBIOS ports used by system services resulting in 0xc0000005 exceptions -- memory access violations, a.k.a., "access denied".

    Regards. . .

    jcgriff2

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