1. #1

    Repeated BSOD, Windows 8 with various error messages on reboot

    Hi,

    Recently (as of about 4 days ago) my only one month old Acer Laptop started experiencing frequent BSODs, now coming after only about 20 minutes of run time. I tried a system restore to the day before they started occurring, but it failed. I also uninstalled drivers so any unimportant program and one that was corrupt on the perfmon test. Not being much more computer literate than that, I'm not sure what else to do so I'm turning to you if you could help out. I would verify drivers, but each time I try the laptop BSODs before the test can complete.

    Here's all system info and required files:
    - Windows 8 x64 (Original, OEM version)
    - Age of Hardware - one month
    - Age of OS - never reinstalled

    - CPU - i5-3230M
    - Video Card - NVIDIA GT730M (2GB)
    - 500 GB Hard Drive, 5400 RPM, 4 GB RAM

    - System - Acer Aspire V3-571G-6622

    Performance Results.zip - Prior to uninstalling Integrated driver that is listed as corrupt, but I won't have the time before it BSODs to run the test again


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  2. #2

    Join Date
    Feb 2012
    Posts
    2,086
    Blog Entries
    7

    Re: Repeated BSOD, Windows 8 with various error messages on reboot

    No Windows Updates installed. Most systems have 47 - 57 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    These devices have problems:
    Intel(R) HD Graphics 4000 PCI\VEN_8086&DEV_0166&SUBSYS_06471025&REV_09\3&11583659&0&10 39

    Bluetooth USB Module USB\VID_0489&PID_E04E\6&226C637B&0&1 This device is disabled.
    Is the Bluetooth deliberately disabled? If so, why?

    The other error is that the system can't load the driver for your Intel HD Graphics. Please:
    - download a fresh set of the latest, Win8 compatible Intel graphics drivers from the Acer website (your system has dual graphics controllers)
    - uninstall the current Intel graphics drivers
    - install the freshly downloaded drivers

    Also, please remove then reinstall a fresh copy of the EgisTec Inc. Fingerprint Biometrics as they are the oldest drivers present in most of the memory dumps.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

    mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

    mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

    k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
    Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar 18 17:59:12.707 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031813-77796-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:00:19.418
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+18dd )
    BugCheck 74, {2, fffff880039629f0, 4, ffffffffc000014c}
    BugCheck Info: BAD_SYSTEM_CONFIG_INFO (74)
    Arguments: 
    Arg1: 0000000000000002, (reserved)
    Arg2: fffff880039629f0, (reserved)
    Arg3: 0000000000000004, (reserved)
    Arg4: ffffffffc000014c, usually the NT status code.
    BUGCHECK_STR:  0x74
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x74_nt!_??_::NNGAKEGL::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 22:41:08.071 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-331765-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:01:26.781
    Probably caused by :ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )
    BugCheck C000021A, {fffff8a001de8ea0, ffffffffc0000428, fffff8a0003c7d60, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: fffff8a001de8ea0, String that identifies the problem.
    Arg2: ffffffffc0000428, Error Code.
    Arg3: fffff8a0003c7d60
    Arg4: 0000000000000000
    Arg2: ffffffffc0000428, Error Code.
    BUGCHECK_STR:  0xc000021a_c0000428
    PROCESS_NAME:  smss.exe
    FAILURE_BUCKET_ID: 0xc000021a_c0000428_nt!NtSetSystemPowerState
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 17:26:16.902 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-83578-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:15:57.613
    Probably caused by :dxgkrnl.sys ( dxgkrnl!g_TdrForceTimeout+4d433 )
    BugCheck 7A, {4, 0, fffffa8009c5a2d0, fffff8a00381bfc0}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8009c5a2d0, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8a00381bfc0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x7a_0_dxgkrnl!g_TdrForceTimeout
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  V2.08
      BIOS Release Date             11/16/2012
      Manufacturer                  Acer
      Product Name                  Aspire V3-571G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 20:46:02.401 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-86578-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:01:25.112
    Probably caused by :smss.exe
    BugCheck EF, {fffffa8008011040, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa8008011040, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  smss.exe
    BUGCHECK_STR:  0xEF_800f7c0
    FAILURE_BUCKET_ID: 0xEF_800f7c0_IMAGE_smss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 20:24:00.759 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-81265-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:30:09.470
    *** ERROR: Module load completed but symbols could not be loaded for Msfs.SYS
    Probably caused by :Msfs.SYS ( Msfs+7f8b )
    BugCheck 7A, {4, 0, fffffa8008b03e80, fffff8800449c000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa8008b03e80, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8800449c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_0_Msfs+7f8b
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  V2.08
      BIOS Release Date             11/16/2012
      Manufacturer                  Acer
      Product Name                  Aspire V3-571G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 17:30:16.897 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031513-99531-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:2 days 7:03:26.421
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2337e )
    BugCheck 7A, {4, 0, fffffa80083a61b0, e4c214}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: fffffa80083a61b0, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000e4c214, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  iuBrowserIEAge
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  V2.08
      BIOS Release Date             11/16/2012
      Manufacturer                  Acer
      Product Name                  Aspire V3-571G
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar 18 17:59:12.707 2013 (UTC - 4:00)**************************
    mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)
    mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)
    mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    nvlddmkm.sys                Fri Oct 12 01:22:51 2012 (5077A92B)
    nvpciflt.sys                Fri Oct 12 01:23:17 2012 (5077A945)
    MfeASKM.sys                 Thu Dec  6 11:27:09 2012 (50C0C75D)
    mfehidk.sys                 Tue Jan 15 13:21:15 2013 (50F59E1B)
    mfewfpk.sys                 Tue Jan 15 13:21:30 2013 (50F59E2A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 22:41:08.071 2013 (UTC - 4:00)**************************
    NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)
    UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)
    k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)
    RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
    bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    athw8x.sys                  Tue Jul 24 11:44:00 2012 (500EC2C0)
    aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
    b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
    b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
    bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
    ETD.sys                     Wed Sep  5 00:03:19 2012 (5046CF07)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 17 17:26:16.902 2013 (UTC - 4:00)**************************
    mfeapfk.sys                 Tue Jan 15 13:21:56 2013 (50F59E44)
    mfeavfk.sys                 Tue Jan 15 13:22:16 2013 (50F59E58)
    mfefirek.sys                Tue Jan 15 13:24:04 2013 (50F59EC4)
    cfwids.sys                  Tue Jan 15 13:24:37 2013 (50F59EE5)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 15 17:30:16.897 2013 (UTC - 4:00)**************************
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    MfeASKM.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    bScsiMSa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    aPs2Kb2Hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    b57xdmp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    b57xdbd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    bScsiSDa.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

  3. #3

    Re: Repeated BSOD, Windows 8 with various error messages on reboot

    I'll install the necessary drivers when I get the chance, thanks for identifying.

    But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

    Repeated BSOD, Windows 8 with various error messages on reboot-update1-pngRepeated BSOD, Windows 8 with various error messages on reboot-update2-pngRepeated BSOD, Windows 8 with various error messages on reboot-update3-png

  4. #4

    Join Date
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    2,086
    Blog Entries
    7

    Re: Repeated BSOD, Windows 8 with various error messages on reboot

    I'm going to ask another person to weigh in on this.
    I'm sending him a PM now.....

  5. #5
    niemiro's Avatar
    Join Date
    Mar 2012
    Location
    District 12
    Posts
    7,813

    Re: Repeated BSOD, Windows 8 with various error messages on reboot

    Quote Originally Posted by jrams2594 View Post
    I'll install the necessary drivers when I get the chance, thanks for identifying.

    But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

    Repeated BSOD, Windows 8 with various error messages on reboot-update1-pngRepeated BSOD, Windows 8 with various error messages on reboot-update2-pngRepeated BSOD, Windows 8 with various error messages on reboot-update3-png
    Hello :)

    • Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again.
    • After the download has completed, double-click the file and wait while it initializes.
    • Click Yes to begin installation.

    Once it has finished (please be patient, it may take 45mins to an hour to complete), please:

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Then please upload the newly created CBS.zip file to your next post.

    Thank you!

    Richard

  6. #6
    niemiro's Avatar
    Join Date
    Mar 2012
    Location
    District 12
    Posts
    7,813

    Re: Repeated BSOD, Windows 8 with various error messages on reboot

    Quote Originally Posted by jrams2594 View Post
    I'll install the necessary drivers when I get the chance, thanks for identifying.

    But here's the thing I don't understand about the Windows updates (I thought this wasn't the problem, but I guess now that I look into it more this is stranger than I thought). Here are screenshots from the Windows update screen. Windows seems to think I have all the necessary updates installed, but none are actually there. What could be the result of this, and what could be a solution?

    Repeated BSOD, Windows 8 with various error messages on reboot-update1-pngRepeated BSOD, Windows 8 with various error messages on reboot-update2-pngRepeated BSOD, Windows 8 with various error messages on reboot-update3-png
    Hello :)

    Х Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again.
    Х After the download has completed, double-click the file and wait while it initializes.
    Х Click Yes to begin installation.

    Once it has finished (please be patient, it may take 45mins to an hour to complete), please:

    Export CBS folder

    1. Click the Start button then click Computer.
    2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    3. Find and double click on the Logs folder.
    4. Right-click on the CBS folder, and select Copy.
    5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


    Then please upload the newly created CBS.zip file to your next post.

    Thank you!

    Richard

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