frowny face crash on intel video update - Windows 8 BSOD

johnone · Feb 6, 2013

Win 8 pro x64
Upgraded from oem win 7 hp install
1.5 year old unit
Dell Xps 8300
Intel core I3 2120
6 gig ram
460 watt p/s
No video card installed

Unit fails on intel hd video driver update
gives frowny face video tdr failure
collects info sends report and should restart
goes to blank raster and have to hold power button to turn off

turn back on and is still at old ver of video driver

Tried driver from intel update utility and windows update download same failure

usasma · Feb 7, 2013

BIOS dates from 2011, please check for updates. Be very, very careful with BIOS updates, they can physically damage your motherboard with just one little mistake!

2 STOP 0x116 errors in WER section of MSINFO32 (I can't run dumps on this computer). Try this troubleshooting post: https://www.sysnative.com/forums/bs...-video-tdr-timeout-0x116-0x117.html#post29532

As mentioned previously, I can't run dump files here. Hopefully another will come along and run them. If not, I'll get to them this afternoon/evening (US Eastern time).

johnone · Feb 7, 2013

That is the most current bios available.
The video driver is the same for windows 7 and was being used prior to the win 8 upgrade
The troubleshooting guides are for video cards, do they apply to on-board video?
This is now working fine with the default driver so far

I had a similar problem with an older dell (inspiron 9150) worked fine with win 8 preview release but not final win 8
reverted to win 7 and it is solid

usasma · Feb 7, 2013

Makes no difference if it's onboard or discrete (add-on). The tests are the same, it's just that onboard cards don't have as many options/abilities as a discrete card.
Video drivers aren't the same between 7 and 8. 8 has extra features (and also does more within the BIOS).

If errors continue, try disabling onboard card and try a discrete card to see if it makes any difference.
You may be stuck w/7

Is this an upgrade install from an HP system that was placed onto a Dell system? If so, I'd also suggest a clean install to see if you carried over anything that wasn't compatible.

Tekno Venus · Feb 7, 2013

Carrona/Johnone -- Analysis output below:

Outdated 3rd Party Drivers

These drivers are ones manufactured by a 3rd Party (not Microsoft) and are either outdated or known causes of BSOD's.
To update the drivers to the latest version, follow the links below the drivers to find the manufacturer's website and the download location. If an update cannot be found, please uninstall the related software or device. The software can be uninstalled via Control Panel and the device through Device Manager. If you are stuck and require help, please let me know.

Afc.sys Wed Jul 12 06:48:20 2006 (44B48D24)
Arcsoft(R) ASPI Shell (CD/DVD program)
https://www.sysnative.com/drivers/driver.php?id=Afc.sys

PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
Sonic CD/DVD driver (used by many different CD/DVD programs)
https://www.sysnative.com/drivers/driver.php?id=PxHlpa64.sys

RTKVHD64.sys Tue Jun 22 10:27:26 2010 (4C2081FE)
Realtek High Definition Audio Function Driver
https://www.sysnative.com/drivers/driver.php?id=RTKVHD64.sys

HECIx64.sys Wed Oct 20 00:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
https://www.sysnative.com/drivers/driver.php?id=HECIx64.sys

pbfilter.sys Sun Nov 7 02:23:54 2010 (4CD60DBA)
Peerblock
https://www.sysnative.com/drivers/driver.php?id=pbfilter.sys

hcwD1cap.sys Tue Sep 20 16:55:22 2011 (4E78B76A)
Hauppauge Colossus Capture Driver
https://www.sysnative.com/drivers/driver.php?id=hcwD1cap.sys

hcwD1xcm.sys Tue Sep 20 16:56:34 2011 (4E78B7B2)
Hauppauge Colossus XCode Driver
https://www.sysnative.com/drivers/driver.php?id=hcwD1xcm.sys

hcwD1xcd.sys Tue Sep 20 16:56:38 2011 (4E78B7B6)
Hauppauge Colossus XCode Driver
https://www.sysnative.com/drivers/driver.php?id=hcwD1xcd.sys

HCW85BDA.sys Mon Sep 26 20:01:46 2011 (4E80CC1A)
Hauppauge Computer Works
https://www.sysnative.com/drivers/driver.php?id=HCW85BDA.sys

Sftvollh.sys Fri Sep 30 17:42:46 2011 (4E85F186)
Microsoft Application Virtualization (App-V) driver
https://www.sysnative.com/drivers/driver.php?id=Sftvollh.sys

Sftplaylh.sys Fri Sep 30 17:43:05 2011 (4E85F199)
Microsoft Application Virtualization (App-V) driver
https://www.sysnative.com/drivers/driver.php?id=Sftplaylh.sys

Sftfslh.sys Fri Sep 30 17:43:06 2011 (4E85F19A)
Microsoft Application Virtualization (App-V) driver
https://www.sysnative.com/drivers/driver.php?id=Sftfslh.sys

Sftredirlh.sys Fri Sep 30 17:43:14 2011 (4E85F1A2)
Microsoft Application Virtualization (App-V) driver
https://www.sysnative.com/drivers/driver.php?id=Sftredirlh.sys

k57nd60a.sys Wed Oct 19 21:17:36 2011 (4E9F3060)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
https://www.sysnative.com/drivers/driver.php?id=k57nd60a.sys

Analysis:

The following is for information purposes only. This is the important and relevant information from your dump files. All this should have been discussed earlier in my post.

Code:

**************************Sun Feb  3 20:53:03.778 2013 (UTC + 0:00)**************************
Loading Dump File [C:\Users\Stephen\Documents\Computer Stuff\BSOD Dumps\Sysnative\johnone\020313-29765-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:0 days 0:08:45.423
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+fd10 )
BugCheck 116, {fffffa80055924d0, fffff88003e0fd10, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments: 
Arg1: fffffa80055924d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e0fd10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A06
  BIOS Release Date             10/17/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb  3 20:39:41.819 2013 (UTC + 0:00)**************************
Loading Dump File [C:\Users\Stephen\Documents\Computer Stuff\BSOD Dumps\Sysnative\johnone\020313-36718-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:0 days 20:04:38.556
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+fd10 )
BugCheck 116, {fffffa800afb5010, fffff88003e8ad10, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments: 
Arg1: fffffa800afb5010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e8ad10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A06
  BIOS Release Date             10/17/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb  3 00:32:36.962 2013 (UTC + 0:00)**************************
Loading Dump File [C:\Users\Stephen\Documents\Computer Stuff\BSOD Dumps\Sysnative\johnone\020213-30421-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:0 days 20:33:32.415
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :igdkmd64.sys ( igdkmd64+fd10 )
BugCheck 116, {fffffa8006bfc010, fffff88004425d10, 0, 2}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments: 
Arg1: fffffa8006bfc010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004425d10, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A06
  BIOS Release Date             10/17/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Stephen

johnone · Feb 7, 2013

usasma said:
Is this an upgrade install from an HP system that was placed onto a Dell system? If so, I'd also suggest a clean install to see if you carried over anything that wasn't compatible.

HP meaning Windows 7 Home Premium X64 original Dell Install
Intel website shows the same driver for vista/win7/win8

So far it is working with the default older Intel driver
This is a media server and would require quite a bit of program reloading
so the answer may be let sleeping dogs lie

It seems windows 7 was happy with older hardware, I have some OLD stuff with it

Windows 8 has given me problems on units less a year old

johnone · Feb 8, 2013

Re: frowny face crash on intel video update Fixed

Stephen Thanks for the info, a bulk of the 3rd party drivers were the newest available. but the Colossus had newer drivers, after updating them and a reboot the Intel video driver updated without a problem That appears to be the fix Thanks John

Tekno Venus · Feb 9, 2013

Re: frowny face crash on intel video update Fixed

johnone said:
Stephen Thanks for the info, a bulk of the 3rd party drivers were the newest available. but the Colossus had newer drivers, after updating them and a reboot the Intel video driver updated without a problem That appears to be the fix Thanks John

That's great news, glad I could be of assistance. If the BSOD's do come back, just reply again. I'll be more than happy to help again. :)

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frowny face crash on intel video update - Windows 8 BSOD

johnone

Member

usasma

Retired Admin

johnone

Member

usasma

Retired Admin

Tekno Venus

Senior Administrator, Developer

johnone

Member

johnone

Member

Tekno Venus

Senior Administrator, Developer