0xf4 BSOD occurr about every 2 weeks

c7c4c7 · Oct 21, 2012

We have a custom built machine running Windows 7 Professional with all updates applied. We have been experiencing the BSOD's about once every 2 weeks for several months. I ran verifier for about 48 hrs without any BSOD's. The faulting code is identified to be csrss.exe, but I suspect it is a victim rather than the problem.

The F4 error is generally identified as a I/O error so I am running memory check now, I have a SSD drive for the system drive with several other SATA drives in the machine, I'll check those after the memory check has run for a while.

How do you check a SSD for errors, when I run a chkdsk I get a warning saying that if I run chkdsk it could shorten the life of the drive?

Thanks for the help

usasma · Oct 21, 2012

Please provide this information for a more complete analysis: https://www.sysnative.com/forums/sh...SOD)-Posting-Instructions-Windows-7-amp-Vista

To test your SSD you use the tools provided by the SSD manufacturer. If your manufacturer doesn't provide tools, you may want to try this (I haven't used it myself): http://crystalmark.info/software/CrystalDiskInfo/index-e.html

The most important things with SSD's are:
- updating the firmware for the SSD, and
- updating the storage controller drivers on the motherboard.

Your Norton/Symantec backup drivers date from 2009.
Please uninstall Norton/Symantec backup and see if that helps.

Please update your USB 3.0 drivers. They date from 2010, and some of those drivers tend to generate BSOD's

Symantec/Norton A/V dates from 2011, please update to the latest available version.

Analysis:
The following is for informational purposes only.

Code:

**************************Tue Oct 16 16:57:46.949 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101612-28579-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 7:11:27.792
BugCheck Code: BugCheck F4, {3, fffffa8008b3cb30, fffffa8008b3ce10, fffff800037e4460}
Probably caused by :csrss.exe
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_c0000005_IMAGE_csrss.exe
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  BLH6710H.86A.0146.2011.1222.1415
  BIOS Release Date             12/22/2011
  Manufacturer                                                   
  Product Name                                                   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct  3 15:34:36.169 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100312-20748-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 4:07:02.013
BugCheck Code: BugCheck F4, {3, fffffa8007725730, fffffa8007725a10, fffff800037d0510}
Probably caused by :csrss.exe
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_c0000005_IMAGE_csrss.exe
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  BLH6710H.86A.0146.2011.1222.1415
  BIOS Release Date             12/22/2011
  Manufacturer                                                   
  Product Name                                                   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 28 16:38:51.968 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092812-18517-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 6:07:48.811
BugCheck Code: BugCheck F4, {3, fffffa8008e93b30, fffffa8008e93e10, fffff800037c8510}
Probably caused by :csrss.exe
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  BLH6710H.86A.0146.2011.1222.1415
  BIOS Release Date             12/22/2011
  Manufacturer                                                   
  Product Name                                                   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 12 16:13:53.185 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091212-19000-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 5:26:45.028
BugCheck Code: BugCheck F4, {3, fffffa8008891b30, fffffa8008891e10, fffff8000379c510}
Probably caused by :csrss.exe
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_IOERR_IMAGE_csrss.exe
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  BLH6710H.86A.0146.2011.1222.1415
  BIOS Release Date             12/22/2011
  Manufacturer                                                   
  Product Name                                                   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  4 23:06:35.511 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090412-26410-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 13:53:34.355
BugCheck Code: BugCheck F4, {3, fffffa8008c553d0, fffffa8008c556b0, fffff800037da510}
Probably caused by :wininit.exe
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
PROCESS_NAME: wininit.exe
BUGCHECK_STR:  0xF4_c0000005
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_c0000005_IMAGE_wininit.exe
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  BLH6710H.86A.0146.2011.1222.1415
  BIOS Release Date             12/22/2011
  Manufacturer                                                   
  Product Name                                                   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Tue Oct 16 16:57:46.949 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
symsnap.sys                 Tue Sep 15 17:02:11 2009 (4AB000D3)
GenericMount.sys            Mon Jan 18 08:50:40 2010 (4B546730)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)
nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)
HECIx64.sys                 Tue Sep 21 12:59:04 2010 (4C98E458)
nvBridge.kmd                Fri Mar 18 17:25:53 2011 (4D83CDE1)
GEARAspiWDM.sys             Mon May 16 16:56:05 2011 (4DD18F65)
SYMDS64.SYS                 Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMNETS.SYS                 Sat Nov 12 16:11:53 2011 (4EBEE119)
Ironx64.SYS                 Mon Nov 14 21:00:53 2011 (4EC1C7D5)
SYMEVENT64x86.SYS           Tue Nov 22 13:30:48 2011 (4ECBEA58)
nvhda64v.sys                Tue Jan 17 07:45:46 2012 (4F156D7A)
nvlddmkm.sys                Thu Feb  9 21:02:58 2012 (4F347AD2)
e1c62x64.sys                Thu Mar 15 23:57:28 2012 (4F62BA28)
RTKVHD64.sys                Tue Mar 27 05:01:50 2012 (4F7181FE)
SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
SRTSP64.SYS                 Mon Jul  2 14:20:28 2012 (4FF1E66C)
SRTSPX64.SYS                Mon Jul  2 14:20:37 2012 (4FF1E675)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
BHDrvx64.sys                Tue Aug 28 23:12:41 2012 (503D88A9)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 12 16:13:53.185 2012 (UTC - 4:00)**************************
EX64.SYS                    Tue Aug  7 04:43:08 2012 (5020D51C)
ENG64.SYS                   Tue Aug  7 04:45:01 2012 (5020D58D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  4 23:06:35.511 2012 (UTC - 4:00)**************************
BHDrvx64.sys                Wed May 16 22:16:36 2012 (4FB45F84)

c7c4c7 · Oct 21, 2012

How did you get information out of the minidump? Is there another process to run them through other than windbg?

jcgriff2 · Oct 21, 2012

Yes indeed. Most of the mundane Windbg manual work has been automated starting in 2008 with batch and VBS scripts & running the driver list output files against usasma's Driver Reference Table. The current version apps are not batch/VBS any longer; all rewritten and profoundly enhanced & a literal ton of new functionality added by writhziden, including a GUI.

https://www.sysnative.com/forums/showthread.php/2486-Sysnative-BSOD-Scripts?p=30347#post30347

Please see my PM in a few minutes.

Regards. . .

jcgriff2

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0xf4 BSOD occurr about every 2 weeks

c7c4c7

BSOD Enthusiast

Attachments

usasma

Retired Admin

c7c4c7

BSOD Enthusiast

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

0xf4 BSOD occurr about every 2 weeks

c7c4c7

BSOD Enthusiast

Attachments

usasma

Retired Admin

c7c4c7

BSOD Enthusiast

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)