Looking for a BSOD solution for ntoskrnl.exe

ToHunga · Sep 27, 2012

Hello I'm looking for someone who can help me with a BSOD of ntoskrnl.

It's a Laptop from HP
Modelnumber: dv6-6060ed
OS: WIN 7 x64 OEM
The laptop is 13 months old and the install of windows is the same

TIA ToHunga

Tekno Venus · Sep 27, 2012

Hello and welcome to Sysnative,

Unfortunately, no dumps are listed in the attached folder. We need the dumps as they are the only record of events leading up to the BSOD. To stop them being deleted when/if you have more crashes, don't use CCleaner or any temporary file cleaners until troubleshooting is finished as they can delete dump files.

Check in C:\Windows\Minidump for any files. If you find files in that folder, please zip them up and upload them. If not,

To ensure dumps are set up for future dumps, follow these steps.

Click Start, right-click Computer -> Properties.
Click Advanced system settings, and then click the Advanced tab.
Click Settings under the Writing debugging information area, and then make sure Kernel Memory Dump is selected.

When you have your next BSOD, Windows will create the relevant dump files. Run the BSOD collection app from the posting instructions once you have had some more BSOD's.

If you have any questions, feel free to ask
Stephen

ToHunga · Sep 27, 2012

I'm so sorry for not posting the dumpfile.

Here it is

Tekno Venus · Sep 27, 2012

Hi again,

Unfortunately, only one dump has been included which makes debugging more difficult. However, I still have an idea from that one dump.

The dump points to ntoskrnl.exe, as you rightly said. This is the OS itself and very unlikely to cause a BSOD. Normally, this would indicate a hardware fault but I decided to dig deeper.

Upon looking at the stack trace for the dump, I managed to work out that it is your Norton 360 Internet Security that caused your one BSOD. Therefore, I recommend you uninstall Norton and install the free Microsoft Security Essentials. This will offer just as good protection, if not better, and is less likely to contribute to a BSOD.

If you're interested, this is part of the stack trace that revealed all:

Code:

fffff880`071d3020  00000000`00020000
fffff880`071d3028  fffff880`047a7ab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
fffff880`071d3030  001a0004`1001001c
fffff880`071d3038  80000000`00000020
fffff880`071d3040  50244c8b`48fffffd
fffff880`071d3048  ffed17c0`e8cc3348
fffff880`071d3050  5b8b4960`245c8d4c
fffff880`071d3058  738b4940`6b8b4938
fffff880`071d3060  00000000`00000000
fffff880`071d3068  00000000`00000000
fffff880`071d3070  00000000`04005171
fffff880`071d3078  fffffa80`08637000
fffff880`071d3080  00000000`00000000
fffff880`071d3088  00000000`00000000
fffff880`071d3090  00000000`00000000
fffff880`071d3098  00000000`00000000
fffff880`071d30a0  00000000`00000000
fffff880`071d30a8  00000000`00000000
fffff880`071d30b0  00000000`00000000
fffff880`071d30b8  00000000`00000000
fffff880`071d30c0  00000000`00000000
fffff880`071d30c8  00000000`00000000
fffff880`071d30d0  00000000`00000000
fffff880`071d30d8  00000000`00000000
fffff880`071d30e0  00000000`00000000
fffff880`071d30e8  00000000`00000000
fffff880`071d30f0  00000000`00000000
fffff880`071d30f8  00000000`00000000
fffff880`071d3100  00000000`00000000
fffff880`071d3108  00000000`00000000
fffff880`071d3110  00000000`00000000
fffff880`071d3118  00000000`00000000
fffff880`071d3120  00000000`00000000
fffff880`071d3128  00000000`00000000
fffff880`071d3130  00000000`00000000
fffff880`071d3138  00000000`00000000
fffff880`071d3140  00000000`00000000
fffff880`071d3148  00000000`00000000
fffff880`071d3150  00000000`00000000
fffff880`071d3158  00000000`00000000
fffff880`071d3160  00000000`00000000
fffff880`071d3168  00000000`00000000
fffff880`071d3170  00000000`00000000
fffff880`071d3178  00000000`00000000
fffff880`071d3180  00000000`00000000
fffff880`071d3188  00000000`00000000
fffff880`071d3190  00000000`00000000
fffff880`071d3198  00000000`00000000
fffff880`071d31a0  00000000`00000000
fffff880`071d31a8  00000000`00000000
fffff880`071d31b0  00000000`00000000
fffff880`071d31b8  00000000`00000000
fffff880`071d31c0  00000000`00000000
fffff880`071d31c8  00000000`00000000
fffff880`071d31d0  00000000`00000000
fffff880`071d31d8  00000000`00000000
fffff880`071d31e0  00000000`00000000
fffff880`071d31e8  00000000`00000000
fffff880`071d31f0  00000000`00000000
fffff880`071d31f8  00000000`00000000
fffff880`071d3200  00000000`00000000
fffff880`071d3208  00000000`00000000
fffff880`071d3210  00000000`00000000
fffff880`071d3218  00000000`00000000
fffff880`071d3220  00000000`00000000
fffff880`071d3228  00000000`00000000
fffff880`071d3230  00000000`00000000
fffff880`071d3238  00000000`00000000
fffff880`071d3240  00000000`00000000
fffff880`071d3248  00000000`00000000
fffff880`071d3250  00000000`00000000
fffff880`071d3258  00000000`00000000
fffff880`071d3260  00000000`00000000
fffff880`071d3268  00000000`00000000
fffff880`071d3270  00000000`00000000
fffff880`071d3278  00000000`00000000
fffff880`071d3280  00000000`00000000
fffff880`071d3288  00000000`00000000
fffff880`071d3290  00000000`00000000
fffff880`071d3298  00000000`00000000
fffff880`071d32a0  00000000`00000000
fffff880`071d32a8  00000000`00000000
fffff880`071d32b0  00000000`00000000
fffff880`071d32b8  00000000`00000000
fffff880`071d32c0  00000000`00000000
fffff880`071d32c8  00000000`00000000
fffff880`071d32d0  00000000`00000000
fffff880`071d32d8  00000000`00000000
fffff880`071d32e0  00000000`00000000
fffff880`071d32e8  00000000`00000000
fffff880`071d32f0  00000000`00000000
fffff880`071d32f8  00000000`00000000
fffff880`071d3300  00000000`00000000
fffff880`071d3308  00000000`00000000
fffff880`071d3310  00000000`00000000
fffff880`071d3318  00000000`00000000
fffff880`071d3320  00000000`00000000
fffff880`071d3328  00000000`00000000
fffff880`071d3330  00000000`00000000
fffff880`071d3338  00000000`00000000
fffff880`071d3340  00000000`00000000
fffff880`071d3348  00000000`00000000
fffff880`071d3350  00000000`00000000
fffff880`071d3358  fffff880`04bb32e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\BASHDefs\20120905.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
fffff880`071d3360  fffff880`071d33b8
fffff880`071d3368  fffffa80`08670c00
fffff880`071d3370  fffff880`071d3430
fffff880`071d3378  fffff880`071d3380
fffff880`071d3380  00000000`00000000
fffff880`071d3388  fffff880`04aa8e99 BHDrvx64+0x2ce99
fffff880`071d3390  fffff8a0`01523820
fffff880`071d3398  00000000`00000000
fffff880`071d33a0  00000000`000001d8
fffff880`071d33a8  fffff800`030def8f nt!KeWaitForSingleObject+0x19f
fffff880`071d33b0  00000000`00000003
fffff880`071d33b8  fffff880`02ea69f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
fffff880`071d33c0  fffff8a0`001f76e0
fffff880`071d33c8  fffffa80`0866f828
fffff880`071d33d0  fffff880`071d3538
fffff880`071d33d8  fffff880`009ea180
fffff880`071d33e0  fffffa80`08670b50
fffff880`071d33e8  00000000`00000000
fffff880`071d33f0  fffff880`071d2810
fffff880`071d33f8  00000000`00000000
fffff880`071d3400  00000000`00000000
fffff880`071d3408  fffff880`071d3620
fffff880`071d3410  fffffa80`0869fc60
fffff880`071d3418  fffff800`030d82c4 nt!KeBugCheckEx+0x104
fffff880`071d3420  fffff8a0`001f76e0
fffff880`071d3428  00000000`00000001
fffff880`071d3430  fffff8a0`002ad4d0
fffff880`071d3438  fffff800`0307ea30 nt! ?? ::FNODOBFM::`string'+0x43804
fffff880`071d3440  fffff800`030ed174 nt!IopCompleteRequest+0xc64
fffff880`071d3448  00000000`00000000
fffff880`071d3450  00000000`00000286
fffff880`071d3458  fffff800`030d7769 nt!KiBugCheckDispatch+0x69
fffff880`071d3460  00000000`0000000a
fffff880`071d3468  00000000`00000000
fffff880`071d3470  00000000`00000002
fffff880`071d3478  00000000`00000000
fffff880`071d3480  fffff800`030ed174 nt!IopCompleteRequest+0xc64
fffff880`071d3488  fffff880`071d3500
fffff880`071d3490  00000000`00000000

Stephen

Search

Search

Looking for a BSOD solution for ntoskrnl.exe

ToHunga

New member

Attachments

Tekno Venus

Senior Administrator, Developer

ToHunga

New member

Attachments

Tekno Venus

Senior Administrator, Developer