1. #1

    Three Blue screens in one day (New laptop)

    Hello, I got three blue screens to my brand new laptop in the first two days and I'm really concerned! should I get it replaced or is it really not a hardware issue? I attached the minidump files and here's what I got when i used "whocrashed"

    Hello, I got 3 blue screens occurring in first two days for my "brand new" laptop (Intel I5, 4 GBs DDR3)and I'm starting to get really confused about the reason behind it so I used whocrashed software and that's what I got:

    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Sun 7/15/2012 1:25:06 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\071412-73024-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0xC2 (0x7, 0x109B, 0x0, 0xFFFFFA800B938EB2)
    Error: BAD_POOL_CALLER
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoftฎ Windowsฎ Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that the current thread is making a bad pool request.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 7/15/2012 1:25:06 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0xC2 (0x7, 0x109B, 0x0, 0xFFFFFA800B938EB2)
    Error: BAD_POOL_CALLER
    Bug check description: This indicates that the current thread is making a bad pool request.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 7/14/2012 10:06:07 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\071412-46160-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003169165, 0xFFFFF8800BB85FA0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoftฎ Windowsฎ Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    Thanks in Advance!
    Attached Files Attached Files
    Last edited by niemiro; 07-15-2012 at 01:34 PM. Reason: Merged threads


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  2. #2

    Re: Three Blue screens in one day (New laptop)

    P.S. I've already ran memtest and checked for errors in hard disk and nothing came up..

  3. #3
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Three Blue screens in one day (New laptop)

    Hi -

    The dumps were VERIFIER_ENABLED, yet no 3rd party driver named. This indicates unknown hardware failure.

    The system is just 3 months old - have you contacted the system manufacturer? I suggest that you demand a replacement.

    Regards. . .

    jcgriff2


    `


    BSOD SUMMARY

    Code:
    
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071412-46160-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Sat Jul 14 18:06:07.248 2012 (GMT-4)
    System Uptime: 0 days 0:21:57.059
    BugCheck 3B, {c0000005, fffff80003169165, fffff8800bb85fa0, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!NtQueryVirtualMemory+1d3 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  coreServiceShe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!NtQueryVirtualMemory+1d3
    Bugcheck code 0000003B
    Arguments 00000000`c0000005 fffff800`03169165 fffff880`0bb85fa0 00000000`00000000
    BiosVersion = R0260V4
    BiosReleaseDate = 03/05/2012
    SystemManufacturer = Sony Corporation
    SystemProductName = SVE14A15FAW
    MaxSpeed:     2500
    CurrentSpeed: 2494
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\071412-73024-01.dmp]
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Sat Jul 14 21:25:06.562 2012 (GMT-4)
    System Uptime: 0 days 0:01:44.013
    BugCheck C2, {7, 109b, 0, fffffa800b938eb2}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!CcDeleteSharedCacheMap+2d9 )
    BUGCHECK_STR:  0xc2_7
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xc2_7_VRF_nt!CcDeleteSharedCacheMap+2d9
    Bugcheck code 000000C2
    Arguments 00000000`00000007 00000000`0000109b 00000000`00000000 fffffa80`0b938eb2
    BiosVersion = R0260V4
    BiosReleaseDate = 03/05/2012
    SystemManufacturer = Sony Corporation
    SystemProductName = SVE14A15FAW
    MaxSpeed:     2500
    CurrentSpeed: 2494
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    
    Rosaline says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  4. #4

    Re: Three Blue screens in one day (New laptop)

    It happened again actually so yeah I most definitelly will.

    Thank you!

  5. #5
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,326
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Three Blue screens in one day (New laptop)

    That is the best option; otherwise you very likely will have nothing but problems with the system in the future.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015
    Windows Insider MVP 2018 - Present

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