So. . . She has brand new hardware. All drivers, firmware, etc., up-to-date. I'm 99.9% positive this is not a driver or hardware issue. User has had the laptop for two weeks and already getting blue screens.
RE:
Highlighted area - BSODs are caused by either hardware issues (usually outright hardware failure) or software - most often by a 3rd party (non-Microsoft) kernel-mode driver.
So, in your highlighted statement, you claim that you're 99.9% sure that the BSOD cause IS NOT a driver nor hardware, but the question begs -- what else is there besides driver (software) or a hardware issue that could cause a BSOD?
The cause of a BSOD has to be one of the two.
Any dodgy apps that she has installed on this new system? Any apps at all installed on her own outside of those sanctioned by the company? (Most companies do not allow the installation of random 3rd party apps onto work-owned computers).
If all OK initially with brand new system for two weeks, then suddenly BSODs appear, it could be related to the installation of an app whose driver(s) don't play nice with Windows 10's drivers. The W10 drivers and the app's drivers may clash, often times over memory addresses, and BSODs result. However, there are many, many other reasons as well that can cause BSODs. But - the reason HAS TO BE either hardware or software.
Check the Reliability Monitor (RELMON) for app crashes/crash info as well as [possible] app installation info (not sure if RELMON reports app install info or not). You may find signs of the offensive app (assuming that a driver is responsible) crashing, but not causing a BSOD. Both APPCRASH info and BSOD info is available in RELMON. Look around and see if any APPCRASHes and BSODs share anything in common.
Hit WIN KEY; type or paste
perfmon /rel; select either
perfmon /rel or
Reliability Monitor, whichever appears; analyze output as mentioned above and a few other items are below.
You can also enter
perfmon /rel into a CMD screen, if easier for you.
It will take about a minute for RELMON to populate. Then. . .
You can click on the red "x" and blue circles containing the letter "i" for additional info below the graph.
You can also click on most items shown below the graph that are colored blue.
Once you've chosen a red or blue item (not sure if there are other colors - mine just shows red and blue items in the graph), you can then double-click on the line item below the graph. This will provide additional detailed info that may be helpful to us; not sure - no way to know until we see it. You should be able to select all (CTRL-A), then copy/paste into a post. If you do so, please enclose the info inside of a code box (click on the number sign/hash tag) in the editor menu. You'll see this appear:
Insert the code between the tags.
My apologies for the introductory detail info if you already know all of this. I have no way of knowing what you do or do not know.
Create as many code boxes as you need to.
Any other changes that she has made to the computer prior to the BSODs starting that you know of?
By the way, RELMON will reveal the exact start date of the BSODs.
EDIT: Are there any external devices like a DVD player or LCD Writing Tablet attached to the system? Any external devices at all? If YES, does the device require either software &/or a driver?
Lastly, can you please run -
Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 + Vista
... and ATTACH the resulting ZIP file to your post?
Just run steps 1 and 2. No need to create a new thread and the rest of the steps have pretty much been taken care of.
Regards. . .
jcgriff2