K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #21 https://1drv.ms/f/s!AuaBBXquo5mMihDsXL_UbbKh9V9e This is the link for the Sysnative BSOD Collection App zip
https://1drv.ms/f/s!AuaBBXquo5mMihDsXL_UbbKh9V9e This is the link for the Sysnative BSOD Collection App zip
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #22 The SeaTool for Windows says a firmware update is recommended, but I do not know where to make this update
The SeaTool for Windows says a firmware update is recommended, but I do not know where to make this update
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #23 Can you post a screenshot?
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #24 from what the screenshot? Its german but here the translation: SeaTools for Windows has determined that an important firmware update might be available for your hard drive. To read more about firmware please click on the firmware information link below. The top link leads to the utility to check the serial number. This utility will connect you to Seagate's online firmware support system.
from what the screenshot? Its german but here the translation: SeaTools for Windows has determined that an important firmware update might be available for your hard drive. To read more about firmware please click on the firmware information link below. The top link leads to the utility to check the serial number. This utility will connect you to Seagate's online firmware support system.
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #25 I have a vague recollection that Seagate may have bought the Toshiba drive division but I'm not certain. Does this site give any information about your drive?
I have a vague recollection that Seagate may have bought the Toshiba drive division but I'm not certain. Does this site give any information about your drive?
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #27 Is it possible for you to disconnect the Toshiba to see if the glitch goes away and/or did you already try it?
Is it possible for you to disconnect the Toshiba to see if the glitch goes away and/or did you already try it?
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #28 Sry it isnt possible to disconnect the toshiba but in seatools for windows the toshiba has passed
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #29 Where does the problem actually came from?
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #30 I don't know but I'll see if I can get more details from the trace. You mentioned it happens every 30 minutes but you can recreate the problem by launching CrystalDiskInfo. It doesn't matter what program is playing audio? It'll happen in a game every 30 minutes or so as well as playing a video in Chrome, for example?
I don't know but I'll see if I can get more details from the trace. You mentioned it happens every 30 minutes but you can recreate the problem by launching CrystalDiskInfo. It doesn't matter what program is playing audio? It'll happen in a game every 30 minutes or so as well as playing a video in Chrome, for example?
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #31 Yes also when i start HWiNFO - Hardware Information, Analysis and Monitoring Tools every time when hwinfo scanns the ssd or hdd the glitch cames its not only the audio that glitches also a mini frezze cames
Yes also when i start HWiNFO - Hardware Information, Analysis and Monitoring Tools every time when hwinfo scanns the ssd or hdd the glitch cames its not only the audio that glitches also a mini frezze cames
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #32 i´ve got the problem since once my sound completely crashed and after the crash i had to reboot my computer to became a sound again
i´ve got the problem since once my sound completely crashed and after the crash i had to reboot my computer to became a sound again
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #33 Interesting. HDAudBus.sys does send an interrupt shortly before the glitch. It looks like it's trying to do a power transition. You're using the Realtek audio on your motherboard?
Interesting. HDAudBus.sys does send an interrupt shortly before the glitch. It looks like it's trying to do a power transition. You're using the Realtek audio on your motherboard?
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #34 Yes i think but what has the sound to do with the monitor freezes?
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #35 Have you already tried installing the latest audio driver from here? (6.0.1.8531)
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 22, 2018 #36 I'll do it tomorrow here in Germany, it's already late
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 22, 2018 #37 Please let us know how it goes.
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 23, 2018 #38 I downloadet now the driver but I still have the problem
C cwsink Sysnative Staff, BSOD Kernel Dump Expert Staff member Joined Apr 3, 2017 Posts 520 Oct 23, 2018 #39 Can you get a new etl trace while intentionally triggering the glitch with the tools you mentioned and make it available?
Can you get a new etl trace while intentionally triggering the glitch with the tools you mentioned and make it available?
K Kaya Active member Joined Oct 20, 2018 Posts 33 Oct 23, 2018 #40 Yes here: https://1drv.ms/u/s!AuaBBXquo5mMiiNVLx_jGilbmwdM