1. #1

    5 BSOD to my brand new sony vaio

    Hello,

    OK so I've just bought a new sony vaio (E series) couple of days ago and since then 5 blue screens happened three before I took it to maintenance and two after I got it back today
    I was wondering, is it even normal for this to be happening to a new system?
    I've attached the dmp file to the latest one

    here's the summary for it:

    ==================================================
    Dump File : 071012-42307-01.dmp
    Crash Time : 7/10/2012 3:48:32 PM
    Bug Check String : NTFS_FILE_SYSTEM
    Bug Check Code : 0x00000024
    Parameter 1 : 00000000`001904fb
    Parameter 2 : fffff880`0d0375d8
    Parameter 3 : fffff880`0d036e30
    Parameter 4 : fffff800`031903d9
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+5a88
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\071012-42307-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 283,400
    ==================================================


    Hope you could help me out
    Thanks a lot in advance =)
    Attached Files Attached Files


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  2. #2

    Join Date
    Mar 2012
    Posts
    469

    Re: 5 BSOD to my brand new sony vaio

    Looks like a messed up pointer to memory. Either way, this most definitely is hardware. Don't bring it to them for maintenance, have them replace it entirely. Bringing it in for maintenance will only have them beat around the bush. Given that you obviously have a defective unit, you don't want to bother trying to figure out what in it is bad, and neither should you let them try it. Save time and stress and just request an entire replacement.
    dandelion says thanks for this.

  3. #3

    Re: 5 BSOD to my brand new sony vaio

    yeah I guessed it would be hardware related. I'll have them replace it then.
    Thanks a lot

  4. #4

    bsod

    I got a new one from the manufacturer and same problem occured :S

  5. #5

    Join Date
    Mar 2012
    Posts
    469

    Re: 5 BSOD to my brand new sony vaio

    Did they actually give you a new one or did they just "repair" it? I'd pressure them to replace it entirely if all they did was replace one part in it in an attempt to repair it.

    There's something dreadfully wrong about a manufacturer that ships out systems that BSOD immediately upon retrieval by the customer. That has nothing to do with software but rather faulty hardware. Then again, this is Sony, which has a history of producing unstable PCs, so I wouldn't put it pass them.

  6. #6

    Re: 5 BSOD to my brand new sony vaio

    The weird thing was it was actually a new one as I noticed there was a little scratch on the old one and this one doesn't!!
    this was actually my first sony...and reason I got it was cause I heard it was a trustworthy brand...I still find it really strange though...
    anyway I did make a big fuss about it and I made them exchange it for a new model..hopefully this one doesn't BSOD on me *Fingers crossed* :)

  7. #7

    Re: 5 BSOD to my brand new sony vaio

    Hi,
    please let me know how much time did Sony take from the time you asked for a replacement and till the time you got one.

    thanks

    Quote Originally Posted by dandelion View Post
    Hello,

    OK so I've just bought a new sony vaio (E series) couple of days ago and since then 5 blue screens happened three before I took it to maintenance and two after I got it back today

  8. #8

    Re: 5 BSOD to my brand new sony vaio

    They asked me to wait for 24 hours first so they'd check what's wrong, and then if they have the same model in stock they'd give it to you right away..with me they didn't have it so they asked me to wait for 2-3 more days till they ship it

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