1. #1

    Multiple BSOD in one day

    System BSOD on me 3 times today. I ran Syschk /scannow which found some issues some of which it fixed. One issue that it could not was regarding a themecpl file. Ran system readiness tool followed by Syschkfix. Syschkfix repaird the themecpl file apparently


    OS - Windows 10, 8.1, 8, 7, Vista ? Windows 7

    x86 (32-bit) or x64 ? x64
    What was original installed OS on system? Windows 7 x64
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
    Age of system (hardware)
    Age of OS installation - have you re-installed the OS? 5 years approximately

    CPU AMD x2 6000+
    Video Card Geforce 5200 GS
    MotherBoard - Asus M2n
    Power Supply - brand & wattage (if laptop, skip this one)

    System Manufacturer
    Exact model number (if laptop, check label on bottom)

    Laptop or Desktop? Desktop
    Attached Files Attached Files


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  2. #2
    zcomputerwiz's Avatar
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    Re: Multiple BSOD in one day

    From the stop codes and drivers indicated, I'd like to check the disk SMART stats.

    GSmartControl
    Follow the instructions below to test your hard drive health with GSmartControl:

    • Download GSmartControl and save it on your Desktop;
    • Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
    • Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
    • Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
    • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
    • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  3. #3

    Re: Multiple BSOD in one day

    When I click on that link for GSmart Control I got a 404 error. Had to go to Sourceforge and downloaded it from Download GSmartControl from SourceForge.net. The only download there that I could see was an exe file. Downloaded it and extracted its contents to a folder. When I selected any of the tests I got the error attached. Even tried running the EXE as Administrator under Windows7 did not make any difference.
    Attached Thumbnails Attached Thumbnails Multiple BSOD in one day-capture-jpg  

  4. #4
    zcomputerwiz's Avatar
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    Re: Multiple BSOD in one day

    Make sure that any critical data on the disk is backed up before continuing.

    Please download and install the Western Digital Data Lifeguard software here: Testing a drive for problems using Data Lifeguard Diagnostics for Windows | WD Support
    Once installed, follow the instructions on the page to run an extended test.
    Last edited by zcomputerwiz; 06-07-2018 at 10:29 AM.
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  5. #5

    Re: Multiple BSOD in one day

    Ran the extended test on the drive and it passed.

  6. #6
    zcomputerwiz's Avatar
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    Re: Multiple BSOD in one day

    Have you already checked your CPU heatsink and fan for dust or clogs?
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  7. #7

    Re: Multiple BSOD in one day

    Yes I had cleaned this computer just recently. I am running a test here to see if these BSOD are related to a particular piece of remote access / support software. Each time the computer has BSOD on me within June was when the software was installed and running in the background. I uninstalled the software after the last BSOD late last week. No BSOD since then but these types of problems are a pain to determine if they are actually fixed.

  8. #8
    zcomputerwiz's Avatar
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    Re: Multiple BSOD in one day

    Do you recognize id_service.exe? I'm guessing the software was RemotePC or something else by iDrive?
    I am usually online 1PM - 4PM CST Monday - Friday.
    If your thread has not received a new reply within 3 days, please make a post here: Not Received Help? so another helper can continue to assist you.

  9. #9

    Re: Multiple BSOD in one day

    Ya I have iDrive cloud Backup installed on this computer and the possible culprit was also from iDrive but was their RemotePC software for remote support. RemotePC was the one uninstalled. The iDrive cloud backup software is still installed.

  10. #10
    Moderator
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    Windows Update Senior Analyst
    softwaremaniac's Avatar
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Multiple BSOD in one day

    Hello there! Can you please remove your Acronis software? Its driver seems to have caused BSODs
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  11. #11
    Sysnative Staff
    BSOD Kernel Dump Analyst
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    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Multiple BSOD in one day

    Please download MGADiag.exe from http://go.microsoft.com/fwlink/?LinkID=52012 and do the following
    • Open it, if you're prompted click Yes and click Continue,
    • Click Copy, you will get an error that you can ignore,
    • Paste in your reply and post it.

  12. #12

    Re: Multiple BSOD in one day

    Quote Originally Posted by softwaremaniac View Post
    Hello there! Can you please remove your Acronis software? Its driver seems to have caused BSODs

    I am using Acronis to backup the system on a daily and weekly basis.

  13. #13
    Moderator
    BSOD Kernel Dump Analyst
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    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
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    22
    Posts
    9,399
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Multiple BSOD in one day

    Temporarily remove it as a test and provide the logs axe0 asked for.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  14. #14

    Re: Multiple BSOD in one day

    Quote Originally Posted by axe0 View Post
    Please download MGADiag.exe from http://go.microsoft.com/fwlink/?LinkID=52012 and do the following
    • Open it, if you're prompted click Yes and click Continue,
    • Click Copy, you will get an error that you can ignore,
    • Paste in your reply and post it.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8QCG6-62KHG-978Y3
    Windows Product Key Hash: icqobMi6BrlTdxhduwW5VuUvywM=
    Windows Product ID: 00426-065-1098021-86966
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {88C0E928-12DA-4A8F-B9A6-92D10C84215A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr_escrow.180422-1430
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{88C0E928-12DA-4A8F-B9A6-92D10C84215A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-978Y3</PKey><PID>00426-065-1098021-86966</PID><PIDType>5</PIDType><SID>S-1-5-21-1553407986-3419207283-2384355928</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0808 </Version><SMBIOSVersion major="2" minor="4"/><Date>20080327000000.000000+000</Date></BIOS><HWID>CFFE3407018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.1.7601.23403


    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-065-109802-00-1033-7601.0000-1392013
    Installation ID: 006823160513518712267252378726146173140451387902995453
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 978Y3
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/12/2018 5:06:47 PM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAln322X4zKCuSAPwwsPTQTvpADZDgzw6AHmcm6Q==


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC A_M_I_ OEMAPIC
    FACP A_M_I_ OEMFACP
    HPET A_M_I_ OEMHPET0
    MCFG A_M_I_ OEMMCFG
    OEMB A_M_I_ AMI_OEM

  15. #15

    Re: Multiple BSOD in one day

    The thing is as I mentioned the other day since I uninstalled iDrive RemotePC last week, there has not been any BSOD.

  16. #16
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
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    Age
    21
    Posts
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    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB &amp; 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24&quot; Liyama ProLite XB2483HSU-B2 &amp; 24&quot; Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Multiple BSOD in one day

    Could you tell us the age of the hardware?

    Just for clarification, according to the report I requested you have a retail activation key, but in the question on whether the OS is OEM or retail you answered OEM what contradicts with the report. Could you elaborate on this?

  17. #17

    Re: Multiple BSOD in one day

    Apologize for the mix up. I have several computers here and some of them are using Retail and some OEM. I was certain this particular box was using an OEM version of Windows 7. This hardware is ancient in the terms of computer hardware. Its an old AMD 6000+ CPU with 8 GB of memory which has had its power supply replaced last year. Its had Windows7 reinstalled over the years several times and originally had XP to begin with.

  18. #18
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    520
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB &amp; 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24&quot; Liyama ProLite XB2483HSU-B2 &amp; 24&quot; Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Multiple BSOD in one day

    Sorry for the delay in response, if you still need help please run Test RAM with memtest.org MemTest86+

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