Unable to upgrade to Windows 10 (got BSOD after reverting back to Win 7)

AidanK · May 28, 2018

Hey! I've been having issues with my PC, I tried to get these sorted via the Windows Update Forum was referred to this one instead, since it seems like it could be a hardware issue. If any more info is needed just let me know. Thanks.

· OS - Windows 10, 8.1, 8, 7, Vista ?

Windows 7

· x86 (32-bit) or x64 ?

x64

· What was original installed OS on system?

Windows 7

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

Full Retail Version

· Age of system (hardware)

Most components from 2012 (October) but Graphics Card and Hard Drive are relatively new (last 2 years)

· Age of OS installation - have you re-installed the OS?

Recently Reinstalled (27th)

· CPU

Intel Core i5-3470 CPU

· Video Card

GeForce GTX 970

· MotherBoard

Gigabyte Motherboard B75M-D3H

· Power Supply - brand & wattage (if laptop, skip this one)

Raidmax RX-1000AE - 1000W

· System Manufacturer

Gigabyte Technology Co. Ltd.

· Exact model number (if laptop, check label on bottom)

N/A

· Laptop or Desktop?

Desktop

philc43 · May 29, 2018

Are you still getting BSOD after reverting back to Win7? I ask because there are no crash dumps or records of any BSOD events in the files you attached. If you get any new BSOD please rerun the log collector and post up a new set of logfiles. Thanks

AidanK · May 29, 2018

I basically reinstalled Windows 7 again after the BSOD since it was completely preventing me from using my PC and I needed it that day, so there's likely no record of it. However the issue is that it'll likely happen again once I try upgrading to Win 10, cause when I do I get the error message: "windows could not configure one more system components". Which forces me back to Windows 7, which is when the BSOD happened last.

philc43 · May 29, 2018

How are you upgrading? Do you have a Win10 installation disk and a new W10 activation code?

AidanK · May 29, 2018

I'm using the Media Creation tool. Have a new product key from a retailer but not an installation disk.

philc43 · May 29, 2018

Have you thought about doing a clean install after backing up all the files you want to keep and making a system image of the current Win7 installation? This probably gives you the best chance of a successful installation and if it also fails then you can recreate your Win 7 installation from the system image.

AidanK · May 29, 2018

I've been trying to make a backup for my files for the past 2 days (since the process is sooo slow) and it's ended up telling me I don't have enough space. However, the Hard Drive I used is 1 TB, same as my Primary Hard Drive and it says it only has 3.35MB left, so clearly it's managed to do most of the backup. Is there a way to check what exactly is on the backup rn? Or if I get that message of not having enough space, is it safer for me to just start the whole process over again, which would likely take a couple of days, and simply clear up a bit more space on my Primary hard drive before beginning the process. Also, by clean install do you mean clean install of Windows 10 from a USB or something?

philc43 · May 29, 2018

I would recommend Macrium Reflect (free edition) to do your backup which will create a full system image - Macrium provide a few tutorials to walk you through the process. You can restore individual files or a complete system from the backup. Win7 also allows you to make system images using the built-in backup software so you can do it that way too and again it is possible to restore individual files or the complete system - I have heard reports that the MS system is not so reliable but, personally, I have used it successfully.

A clean install from USB media or a DVD (which you can make from the media creation tool) wipes your main disk (the one you want to use for the operating system) and reformats it so you start with a clean installation with no leftover files or drivers (or problems) from the previous installation. It is best to remove all other drives when you do this and add them back in later.

AidanK · May 29, 2018

The Built-in backup software was what I was using, was just wondering if I can check what files it has on it now, rather than starting the entire process over again. Currently downloading Macrium Reflect if this is not possible but would be good to know if I can prevent another 2 days of waiting around for another backup to complete.

philc43 · May 29, 2018

Depends if the backup you are doing is a system image. If it is then you have to wait for the process to complete. If you were not doing a system image then I would strongly recommend that you do so that you can restore the whole system in the event of a problem with the clean install of W10.

AidanK · May 29, 2018

Alright, I'll do a backup again with either the MS method or through Macrium and update you on what happens with the clean install once I get to that then.

AidanK · May 31, 2018

Right, I've done the backup with Macrium. Made an image of the disk, I have it on an External Hard Drive so that's able to be used if the clean Windows 10 install fails, correct? Just making sure before I start this.

philc43 · May 31, 2018

Yes, that all sounds correct. I wish you every success with the W10 installation.

AidanK · Jun 2, 2018

Upgraded successfully! Thanks for the help

Sysnative Windows Update · Jun 2, 2018

That's awesome news!

philc43 · Jun 2, 2018

AidanK said:
Upgraded successfully! Thanks for the help

You are welcome :thumbsup2:

AidanK · Jun 5, 2018

Hi, me again. With the image backup on Macrium Reflect, is there any way to access my User files (documents, music, etc) through the "Browse Image" option? Since I can't restore the image on the new windows 10 install due to a lack of space, I'm trying to at least recover some files in my documents folder but it's simply telling me when browsing the image that "You don't currently have permission to access this folder". Despite pressing continue and allowing access, it never actually let's me view the files within my user. Is there any way to fix this without having to go back to Win 7, restoring, then restarting the entire process all over again?

EDIT: Nvm, solved the issue lol

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Unable to upgrade to Windows 10 (got BSOD after reverting back to Win 7)

AidanK

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philc43

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AidanK

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philc43

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AidanK

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philc43

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AidanK

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philc43

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AidanK

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philc43

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AidanK

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philc43

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AidanK

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Sysnative Windows Update

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philc43

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AidanK

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