1. #1

    Video lag, audio issues on PC

    System Builder - Core i7-6700 3.4GHz Quad-Core, GeForce GTX 1060 3GB 3GB GAMING, Zondda-B ATX Mid Tower - PCPartPicker
    Hi. This is long so please bear with me, I really appreciate your help.




    For 6 months now I have my pc which is about a year old driving me mad. A few problems, not sure if they are related:


    1. Sometimes the computer microfreezes, accompanied by a buzzing sound. This is replicable 95% ofthe time by loading a new netflix or amazon prime video (but not twitch or youtube), as the video loads. (Videos included). It also happens rarely if I watch my friends on steam playing games with steam broadcasting
    -NOTE: This issue doesn't seem to occur in safe mode. It seems to happen when I install nvidia drivers, but I tried different driver versions and I haven't found anyone else with the issue. I have tried replacing my GPU.

    Recorded internal audio with OBS:YouTube





    Recorded with phone:YouTube


    2. Lagging and frame skipping in onlinevideos, on any online video platform (twitch netflix youtube etc.) Iget micro frame freezes and lag, sometimes videos will play at like20 fps for 1 or 2 seconds at intervals (not buffering/loadingrelated, my internet is pretty stellar).


    3. I get audio static/crackling veryrandomly, seemingly mostly from online videos. This happens both fromaudio speakers plugged in the rear and earphones plugged in front.






    Not sure you can tell from the videos,but as I load a new spongebob episode from amazon prime, the audiocuts out for a sec. It ALSO creates a buzzing sound, which theinternal audio didn't record for some reason, but it's the exact typeof sound like form this: YouTube


    I have tried: Reinstalling audio drivernumerous times, from motherboard manufacturers website, from Realtek, different version, etc. Tried different GPU drivers. None helped.



    I'm getting to the point where I thinkI have to RMA my motherboard, which really sucks. I wanted to ask you guys since you are a smart knowledgable group, if there are any othertests or anything to try before trying to replace my motherboard.


    I ran latencymon, it seems to have found a problem?

    It says
    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. LatencyMon has been analyzing your system for 0:03:05 (h:mm:ss) on all processors.

    (
    This forum really needs spoiler tags)

    Imgur: The magic of the Internet

    Lots of other text from latencymon Stats, I can post it if needed. It seems dxgkernl.sys and ndis.sys are giving problems

    Highest ISR routine execution time (s): 223.396714 Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

    Highest reported total ISR routine time (%): 0.235274 Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

    I ran latencymon a second time today, got much more normal results, and latencymon indicated I was having no problems. Do you think it's a latency problem?


    Thanks!


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  2. #2
    x BlueRobot's Avatar
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    Re: Video lag, audio issues on PC

    Have you attempted to update the BIOS? Are the settings set to their defaults?
    Machines Can Think

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  3. #3

    Re: Video lag, audio issues on PC

    Quote Originally Posted by x BlueRobot View Post
    Have you attempted to update the BIOS? Are the settings set to their defaults?
    I have reset the CMOS, but I have not updated my BIOS. I heard it can be tricky or even dangerous to do and I've never done it, so I have been hesitant

  4. #4

    Re: Video lag, audio issues on PC

    Update:




    PROBLEM 1: (The freezing that occurs while loading a new amazon prime/netflix video) DOES NOT occur without the nvidia graphics driver installed. If I install any nvidia graphics driver version it happens. But surely this can't just be the nvidia drivers since other people aren't having this problem.....some type of software or hardware conflict?

  5. #5
    HyperHenry's Avatar
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    Re: Video lag, audio issues on PC

    I'm not aware of too many people having this problem. We really have basic information. Please follow the directions here Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista. A full Speccy report would be very helpful. Thank you.

  6. #6

    Re: Video lag, audio issues on PC

    Quote Originally Posted by HyperHenry View Post
    I'm not aware of too many people having this problem. We really have basic information. Please follow the directions here Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista. A full Speccy report would be very helpful. Thank you.
    SysnativeFileCollectionApp.zip

    speccy: http://speccy.piriform.com/results/j...OaIZiLW2Oe4wf0

  7. #7

    Re: Video lag, audio issues on PC

    Quote Originally Posted by HyperHenry View Post
    I'm not aware of too many people having this problem. We really have basic information. Please follow the directions here Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista. A full Speccy report would be very helpful. Thank you.
    Friendly bump!


    Also an update: The one problem, of freezing when loading a new amazon prime video, seems to only happen with nvidia gpu drivers installed, yet I tried many different drivers, used DDU etc. so someone brought up that the motherboard I use uses 2133MHz, the ram I have right now is at 2400. Could this be the problem?
    I have speccy and hwinfo64 logs if it is of help.

  8. #8
    HyperHenry's Avatar
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    Re: Video lag, audio issues on PC

    Sorry, I've been away for the last 2 days. The Speccy looks fine. I'll take a look at the logs in the morning. I'm pretty sure your problem is in the video drivers or the GPU itself.

  9. #9

    Re: Video lag, audio issues on PC

    I can't replicate the freezing when graphics drivers are not installed. I tried any and every nvidia driver, but they all give the same problem. What is wrong? At this point I tried different gpu/audio drivers, reinstalled windows, I RMAd graphics card and motherboard still to no avail.

  10. #10
    Sysnative Staff
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    Re: Video lag, audio issues on PC

    Please follow POSTING INSTRUCTIONS for DPC/ISR latency, stuttering, cracks/pops and provide information that has not yet been provided.

  11. #11

    Re: Video lag, audio issues on PC

    Quote Originally Posted by axe0 View Post
    Please follow POSTING INSTRUCTIONS for DPC/ISR latency, stuttering, cracks/pops and provide information that has not yet been provided.
    msinfo32 Uploadfiles.io - msinfo32.nfo

    dxdiag Uploadfiles.io - DxDiag.txt

  12. #12
    Sysnative Staff
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    Re: Video lag, audio issues on PC

    Please provide the trace.etl file as well.

  13. #13

    Re: Video lag, audio issues on PC

    Quote Originally Posted by axe0 View Post
    Please provide the trace.etl file as well.

    Ok, do I need to install the windows 10 stk and run the command prompt for that?

  14. #14

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    Re: Video lag, audio issues on PC

    You don't need to install the whole SDK but you do need to install the Windows Performance Toolkit which is one of the options you can choose from. It includes a GUI version called Windows Performance Recorder if you'd rather not use the console. The GUI version has scenarios you can select specifically for capturing audio and video glitch traces.

    This a good video demonstrating the process of capturing a trace using the GUI.

  15. #15

    Re: Video lag, audio issues on PC

    Quote Originally Posted by cwsink View Post
    You don't need to install the whole SDK but you do need to install the Windows Performance Toolkit which is one of the options you can choose from. It includes a GUI version called Windows Performance Recorder if you'd rather not use the console. The GUI version has scenarios you can select specifically for capturing audio and video glitch traces.

    This a good video demonstrating the process of capturing a trace using the GUI.
    OK, I went ahead and did two recordings, one with the command prompts and the other using the GUI. I did the trigger that causes the microfreezing three times in each.

    Uploadfiles.io - trace2.zip

    Uploadfiles.io - trace3 gui.zip

  16. #16

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    Re: Video lag, audio issues on PC

    I think I might know what is going on. It looks like you have a Killer Networking network adapter and the software which gets installed using the standard Killer Networking installer is known to use up non-paged pool to the point of causing the system to start paging memory to disk which causes significant performance problems.

    The traces show what I would consider an unusual number of hard page faults which would be consistent with memory resource pressure.

    Please do the following and test the system:

    * Download the correct driver only package from here.
    * Uninstall all Killer Networking software from the computer and reboot.
    * Give Windows a few minutes to find and install a driver for the Killer network adapter(s).
    * If it can't find drivers automatically try manually running Windows update. If that doesn't work, use the installer you downloaded in the first step to install them.

    Please let us know whether or not the problems continue.
    axe0 says thanks for this.

  17. #17
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    Re: Video lag, audio issues on PC

    New bios F22e.
    Set ram speed to 2133.

  18. #18

    Re: Video lag, audio issues on PC

    Quote Originally Posted by cwsink View Post
    I think I might know what is going on. It looks like you have a Killer Networking network adapter and the software which gets installed using the standard Killer Networking installer is known to use up non-paged pool to the point of causing the system to start paging memory to disk which causes significant performance problems.

    The traces show what I would consider an unusual number of hard page faults which would be consistent with memory resource pressure.

    Please do the following and test the system:

    * Download the correct driver only package from here.
    * Uninstall all Killer Networking software from the computer and reboot.
    * Give Windows a few minutes to find and install a driver for the Killer network adapter(s).
    * If it can't find drivers automatically try manually running Windows update. If that doesn't work, use the installer you downloaded in the first step to install them.

    Please let us know whether or not the problems continue.
    I'm still having the same issue, even after removing it and installing the new drivers.

    FYI, the killer network program I only installed a week or so ago, just to see if it would make a difference (it didn't). The rest of the year I've had this computer I never had any killer software, I even tried disabling it in device manager and it makes no difference. Also, I do use wifi and am not connected via ethernet.

  19. #19

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    Re: Video lag, audio issues on PC

    I would still recommend not using the Killer Networking software even though it doesn't appear to be the source of this problem.

    Please update your BIOS as suggested by BlueRobot and xilolee. As long as the computer is stable in the BIOS menus and you don't have any dodgy devices connected it should go fine. I'd recommend using the following steps:

    * Download the zip of latest BIOS version from here.
    * Unzip the contents of the zip to an empty flash drive.
    * Restart the computer and enter the BIOS settings menus.
    * Use the Q-Flash tool in the BIOS settings menus to navigate to the BIOS image on the flash drive (H170G3.22e).
    * Select the BIOS image and perform the update.

    It's quite possible updating the BIOS could fix the issue. If the BIOS update doesn't help I'd recommend rolling back to the 388.71 Geforce drivers as they seemed to be the most stable before the Spectre/Meltdown update debacle.

    I do see what I believe to be the 3 times you triggered the problem and it looks like what you're doing is triggering an ISR spike well above what would be considered normal which can be seen in the bottom right graph in this screenshot. If the problems continue after trying the above we can try to drill down further.

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