1. #1

    [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    I have been trying to rid my computer of the dreaded BSOD for the past few days to no avail!
    My computer Info:
    Processor - Intel(R) Pentium (R) CPU J2900 @ 2.41ghZ 2.41ghZ
    Installed memory (RAM) - 4.00GB (3.90 gb USABLE)
    System Type - 64-BIT OS
    Product ID - 00359-OEM-8992687-00095
    Problem:
    STOP:
    Ox0000007E (0xFFFFFFFFC0000005, 0xFFFFF88004ECA668, 0xFFFFF880031C0468, oxFFFFF880031BFCDO)
    iusb3xhc.sys - address FFFFF88004ECA668 base at FFFFF88004E7B000, datestamp 58da6880
    Solutions Tried:
    SFC SCANNOW
    CHKDSK
    Windows Mem Diagnostic Tool
    REIMAGE
    Several other Internet BSOD tool to no avail
    Thanks in Advance
    Attached Files Attached Files


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  2. #2

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    Re: Windows 7 Home Premium & w/SP1 BSOD

    Code:
    2: kd> !analyze -show 1000007E ffffffffc0000005 fffff88004eca668 fffff880031c0468 fffff880031bfcd0
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88004eca668, The address that the exception occurred at
    Arg3: fffff880031c0468, Exception Record Address
    Arg4: fffff880031bfcd0, Context Record Address
    Code:
    2: kd> .exr fffff880031c0468
    ExceptionAddress: fffff88004eca668 (iusb3xhc+0x000000000004f668)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000101700162
    Attempt to read from address 0000000101700162
    Code:
    2: kd> u iusb3xhc+0x000000000004f668
    iusb3xhc+0x4f668:
    fffff880`04eca668 488b4350        mov     rax,qword ptr [rbx+50h]
    fffff880`04eca66c 48894750        mov     qword ptr [rdi+50h],rax
    fffff880`04eca670 488b83a8000000  mov     rax,qword ptr [rbx+0A8h]
    fffff880`04eca677 4883635000      and     qword ptr [rbx+50h],0
    fffff880`04eca67c 488987a8000000  mov     qword ptr [rdi+0A8h],rax
    fffff880`04eca683 488b83a0000000  mov     rax,qword ptr [rbx+0A0h]
    fffff880`04eca68a 4883a3a800000000 and     qword ptr [rbx+0A8h],0
    fffff880`04eca692 488987a0000000  mov     qword ptr [rdi+0A0h],rax
    Code:
    2: kd> lm k vm iusb3xhc
    Browse full module list
    start             end                 module name
    fffff880`04e7b000 fffff880`04f46000   iusb3xhc T (no symbols)           
        Loaded symbol image file: iusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
        Image name: iusb3xhc.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar 28 09:43:28 2017 (58DA6880)
        CheckSum:         000D0689
        ImageSize:        000CB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please try reinstalling your Intel USB 3.0 eXtensible Host Controller Driver. I believe the version you have installed right now is not compatible with your system. (The one on DELL's website is dated 2014, but yours is 2017. Newer doesn't necessarily mean better.) Otherwise, I did find some interesting bluetooth calls in the raw stack:
    Code:
    2: kd> !dpx
    Start memory scan  : 0xfffff880031c06a0 ($csp)
    End memory scan    : 0xfffff880031c1000 (Kernel Stack Base)
    
    Unable to load image \SystemRoot\system32\DRIVERS\iusb3hub.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iusb3hub.sys
    *** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
    0xfffff880031c0958 : 0xfffff8000324c249 : nt!IopUnloadSafeCompletion+0x69
    0xfffff880031c09e8 : 0xfffff88000f9a04e : ACPI!ACPIInternalGetDeviceExtension+0x5a
    0xfffff880031c0a10 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0a28 : 0xfffff88000f947a7 : ACPI!ACPIDispatchForwardIrp+0x37
    0xfffff880031c0a58 : 0xfffff88000f9c789 : ACPI!ACPIIrpDispatchDeviceControl+0x75
    0xfffff880031c0a60 : 0xfffff88000fbab50 : ACPI!AcpiFilterIrpDispatch
    0xfffff880031c0a88 : 0xfffff88000f94a3f : ACPI!ACPIDispatchIrp+0x12b
    0xfffff880031c0a90 : 0xfffff88000fbab50 : ACPI!AcpiFilterIrpDispatch
    0xfffff880031c0ac8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0ae8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0b08 : 0xfffff88004d2858e : BTHUSB!USBResetDevice+0x1b2
    0xfffff880031c0b78 : 0xfffff88004d3221a : BTHUSB!USBStopInterruptTransfers+0x6e
    0xfffff880031c0b98 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0ba8 : 0xfffff88004d2b418 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0xb0
    0xfffff880031c0bb8 : 0xfffff88004d2245d : BTHUSB!BthUsb_ReadTransferComplete+0x219
    0xfffff880031c0be0 : 0xfffff88004d2b418 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0xb0
    0xfffff880031c0be8 : 0xfffff80003271700 : nt!KeRemoveQueueEx+0x2d0
    0xfffff880031c0bf8 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0c00 : 0xfffff88004d2b388 : BTHUSB!WPP_ThisDir_CTLGUID_bthusb+0x20
    0xfffff880031c0c18 : 0xfffff88004d28aaf : BTHUSB!UsbWrapErrorHandlerWorkRoutine+0xe3
    0xfffff880031c0c78 : 0xfffff800034fcbab : nt!IopProcessWorkItem+0x23
    0xfffff880031c0c90 : 0xfffff800034325a0 : nt!ExWorkerQueue
    0xfffff880031c0ca0 : 0xfffff800034fcb88 : nt!IopProcessWorkItem
    0xfffff880031c0ca8 : 0xfffff80003253001 : nt!ExpWorkerThread+0x111
    0xfffff880031c0cb0 : 0xfffff80003432500 : nt!ExpWorkerSwapinMutex+0x20
    0xfffff880031c0cb8 : 0xfffff800034fcb01 : nt!FsRtlReleaseFileForCcFlush+0x11d
    0xfffff880031c0d10 : 0xfffff80003252ef0 : nt!ExpWorkerThread
    0xfffff880031c0d38 : 0xfffff80003564a3c : nt!PspSystemThreadStartup+0x140
    0xfffff880031c0d78 : 0xfffff800032c8716 : nt!KiStartSystemThread+0x16
    Do you have any bluetooth devices currently connected?

  3. #3
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Completely remove/uninstall avast and bit defender (using their special tools), then reinstall your preferred AV solution.

  4. #4

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Thank you so very much on your extensive review and analysis of my BSOD problem. This whole debacle started with me trying to add a new pair of headphones and for some reason the computer came crashing down around my head. Oh, yes I had a printed too. Do you need to see the Speccy report. I wasn't able to attach it to my post for some reason. If you need it please provide instructions and I'll send it. Thanks again!
    FLJerry

  5. #5
    x BlueRobot's Avatar
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    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Have completed any the suggestions provided to you?

    You can upload a Speccy report as a .txt file using these instructions - CCleaner.com - Saving system information in a text file
    Machines Can Think

    We don't make mistakes; we just have happy accidents.

  6. #6

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Thanks to all...
    Yes I have tried your suggestion, however the Intel USB 3.0 eXtensible Host Controller Driver would not install all files. I am going to try to attach it along with speccy profile (new profile I lost original profile) and Intel USB 3.0 report for further analysis of my BSOD problem.
    Attached Files Attached Files

  7. #7

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    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Have you tried downloading the installation package to your computer, creating a system restore point, removing the driver from Programs and Features in the Control Panel, rebooting, and installing? And...
    Do you have any bluetooth devices currently connected?
    When does the BSOD occur? During boot-up? The latest BIOS (A09) for your model promises an "INTEL USB solution to prevent USB malfunction druing system boot up," and I'm conjecturing if it's related. Your current BIOS version is A04.

  8. #8

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Thanks bwv848,
    I'll try to answer your last questions:
    1. BSOD usually occurred when I tried to download an save something; however now I have a frozen pointed and keyboard when doing a normal startup.
    2. I have tried to download and install BIOS A09 without success - keep getting error: "InsydeFlash cannot load the driver" After getting the error looked for windows 7 fix without success! Need help?
    3 I have tried deleting Yellow flagged drivers and others drivers that were out of date and rebooting each time to no avail.
    4. I have tried system restore (to several difference times) to no avail.
    5 No Bluetooth devices connected at his time -- last connected was HP OffceJet 4650 printer
    6. Now for the big one: "Have you downloading the installation package to your computer" No I am getting over my head when it comes to being computer literate!! I looked up Windows 7 installation package and to be honest after reading several articles I wasn't sure what to do, and in what sequence to do it in..going to need help with this one?

  9. #9
    HyperHenry's Avatar
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    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    A good place to start is to uninstall Driver Updater with Revo uninstaller. Automatic driver updaters are an invitation for trouble. Alwats get updates directly from the manufacturer.

  10. #10

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    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    2. I have tried to download and install BIOS A09 without success - keep getting error: "InsydeFlash cannot load the driver" After getting the error looked for windows 7 fix without success! Need help?
    If the BIOS won't update, do not force it, otherwise you may end up with an unbootable machine.
    3 I have tried deleting Yellow flagged drivers and others drivers that were out of date and rebooting each time to no avail.
    What do you mean by "deleting" drivers? Are you actually manually deleting them from the drivers directory in the System32 folder? I would not recommend this; you'll end up with an unbootable system soon.
    6. Now for the big one: "Have you downloading the installation package to your computer" No I am getting over my head when it comes to being computer literate!! I looked up Windows 7 installation package and to be honest after reading several articles I wasn't sure what to do, and in what sequence to do it in..going to need help with this one?
    "Installation package" is simply the installer for the Intel USB 3.0 eXtensible Host Controller Driver. It has nothing to do with any "Windows 7 installation package." :)

    Have you tried xilolee's suggestions?

  11. #11

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    bwv848,
    Yes I did, as xilolee suggested, remove avast and bit defender [used revo] and reinstalled but I have not seen any difference with this computer. What next??

  12. #12
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    What antivirus are you using right now?
    I saw you are also using MBAM.
    Try to remove it.

    (i.e., Use only one of them: either mbam or bitdefender or avast)
    Last edited by xilolee; 03-08-2018 at 04:01 PM.

  13. #13

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    xilolee,
    Yes I am using Avast but for some reason it doesn't run right with failures before finishing. I am trying to download and run Avast Pro to see if it will run. Do you have a better suggestion for another antivirus tool? I'm about at my wits end!!!

  14. #14
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Remove them all, disconnect to internet and see if the machine works without bsods.

  15. #15

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    xilo,
    I removed all antivirus tools with revo and my computer is not seeing anymore bsod's. However, I still can't login in normal mode for the frozen pointed and kybd, and also it seems when I login in safe mode I have a different set of errors -- for example, services get stopped and I end trying to fix another set of problems? Also, remember my BIOS is on A04 and can't download/install any new versions up to A09? I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free? Is my computer a lost cause? I'm ready to chunk it and get a new one....help!

  16. #16
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Quote Originally Posted by FLJerry View Post
    I removed all antivirus tools with revo and my computer is not seeing anymore bsod's.
    Incompatibilities?
    Could a malware be present?
    Did you launch a complete scan (offline if possible)?

    Quote Originally Posted by FLJerry View Post
    remember my BIOS is on A04 and can't download/install any new versions up to A09?
    Why not? Did you try A07?

    Quote Originally Posted by FLJerry View Post
    I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free?
    If you have an original "product key"/"license key" for your OS, you can create and download a windows 7 iso directly from Microsoft: microsoft.com: Download Windows 7 Disc Images (ISO Files) (click).

  17. #17

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Quote Originally Posted by xilolee View Post
    Quote Originally Posted by FLJerry View Post
    I removed all antivirus tools with revo and my computer is not seeing anymore bsod's.
    Incompatibilities?
    Could a malware be present?
    Did you launch a complete scan (offline if possible)?

    Quote Originally Posted by FLJerry View Post
    remember my BIOS is on A04 and can't download/install any new versions up to A09?
    Why not? Did you try A07?

    Quote Originally Posted by FLJerry View Post
    I don't have the original Windows 7 installation disk, however, I saw on the Net that I can download a copy free?
    If you have an original "product key"/"license key" for your OS, you can create and download a windows 7 iso directly from Microsoft: microsoft.com: Download Windows 7 Disc Images (ISO Files) (click).
    Xilo,
    Wow! After downloading drivers from mfrs [MS, Intel, etc] several times and manually installing them I am back to normal with my computer. Thanks to everyone who responded to my post, I learned alot while trying to repair my computer with your suggestions. Thanks again!

  18. #18
    xilolee's Avatar
    Join Date
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    World, Europe, Italy
    Posts
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Did you only download and install drivers from safe mode?

  19. #19

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e

    Quote Originally Posted by xilolee View Post
    Did you only download and install drivers from safe mode?
    While in safe mode, I contacted the help section of several manufacturers and received better instructions to download/install their drivers. With their help, sometimes several times, I was able to download their drivers [ for example, BIOS A04 to the latest BIOS A09] and install them without difficulties. However, thanks for all your help -- I learned a lot about computer!
    xilolee says thanks for this.

  20. #20
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,298
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1HomePre x64] SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M 0x1000007e


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