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  1. #1

    [7SP1 x64] BSOD on Ryzen. TEMP FIX: changed ram speed.

    I have Windows Update issues, and my problem couldn't be solved immediately, so I was told to open a thread here. I have a retail purchased copy of Windows 7 Ultimate x64 installed on a month old Ryzen 1600x based system. That is also when I reinstalled Windows. The system was built by me and contains:
    Ryzen 1600x CPU
    ASRock X370 Killer SLI/ac motherboard
    Radeon R9 380 GPU
    2x GSkill F4-3200C14-16GTZR RAM chips running at 2066 MHz
    XFX Black Edition XPS-850W-BES 850W power supply

    I've attached the zip file from the app too.
    SysnativeFileCollectionApp.zip

    Here's my MEMORY.DMP file.
    https://1drv.ms/u/s!Ai3NHME5OJqCgwV9M5XjljF9m0gZ
    Last edited by softwaremaniac; 12-02-2017 at 10:34 AM.


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  2. #2
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Do you mean G.Skill Trident Z RGB PC4-25600 32GB (16GBx2 kit)? --> F4-3200C14D-32GTZR (click)

    Trident Z RGB, DDR4-3200, PC4-25600, 32GB (16GBx2), Timings 14-14-14-34, 1.35v, Unbuffered, Non-ECC, SPD Speed 2133MHz, SPD Voltage 1.20v, no fan, Height 44mm, Limited Lifetime, Intel XMP 2.0 Ready.
    Last edited by xilolee; 12-02-2017 at 10:53 AM.

  3. #3

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    Do you mean G.Skill Trident Z RGB PC4-25600 32GB (16GBx2 kit)? --> F4-3200C14D-32GTZR (click)

    Trident Z RGB, DDR4-3200, PC4-25600, 32GB (16GBx2), Timings 14-14-14-34, 1.35v, Unbuffered, Non-ECC, SPD Speed 2133MHz, SPD Voltage 1.20v, no fan, Height 44mm, Limited Lifetime, Intel XMP 2.0 Ready.
    G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C14D-32GTZR (from Newegg)

  4. #4
    xilolee's Avatar
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      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Without considering overclocking:
    - Max System Memory Speed 2667MHz (from amd ryzen 5 1600x specs).
    - Same value from motherboard specs.

    I'd set the memory speed/frequency to that value.

  5. #5

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    Without considering overclocking:
    - Max System Memory Speed 2667MHz (from amd ryzen 5 1600x specs).
    - Same value from motherboard specs.

    I'd set the memory speed/frequency to that value.
    OK, I've set that. Apart from waiting for a BSOD (!) how do I know it's fixed?

  6. #6
    Moderator
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    softwaremaniac's Avatar
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        Gigabyte GTX 1080 G1 Gaming 8 GB
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        Asus Xonar DSX
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        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    There's really no other way to know.

    Let's see what this says:

    Farbar Service Scanner
    1. Download Farbar Service Scanner from here, and move it to the Desktop
    2. Right-click on FSS.exe > Run as Administrator
    3. Checkmark everything, and click Scan

    4. Once it finishes, Notepad will open FSS.txt on your Desktop. Attach it to your next reply
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.
    NOTICE: On vacation July 12th - August 5th. Other analysts will be taking care of the threads. Please be patient.

  7. #7

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by softwaremaniac View Post
    There's really no other way to know.

    Let's see what this says:

    Farbar Service Scanner
    1. Download Farbar Service Scanner from here, and move it to the Desktop
    2. Right-click on FSS.exe > Run as Administrator
    3. Checkmark everything, and click Scan

    4. Once it finishes, Notepad will open FSS.txt on your Desktop. Attach it to your next reply
    Well, here it is. Maybe it's fixed?
    FSS.txt

  8. #8
    xilolee's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    "Riva tuner", MSI afterburner and "elaborate bytes" software could also be possible culprits.
    When does the BSOD appear? What are you trying?

  9. #9

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    "Riva tuner", MSI afterburner and "elaborate bytes" software could also be possible culprits.
    When does the BSOD appear? What are you trying?
    It happened multiple time when I first built my system. I thought it was the motherboard's onboard WIFI, since every time I activated it, I got the same BSOD. I disabled it and got an RMA board, then bridged my wifi connections. I had a lot of memory resident items open (many Firefox tabs, playing spotify, etc) when it happened the last time. I think my memory was also boosted to 3200. After this last BSOD, I dropped the memory clock one slot, and disabled the WIFI bridge. I assume that one of those was causing it, so I'm likely good at this point. I'm not using Riva or MSI Afterburner to overclock, simply control the fan speed. I rarely use Elaborate Bytes, so I'd think it's not that.

    Ultimately, I'm trying to fix Windows Update issues, and @softwaremaniac thought this should be fixed first. I don't know they have anything in common, but I'm far less concerned with the BSOD. Like I said, once I disable my alterations, it had been fixed. I think it's probably the memory clock speed...

  10. #10
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Well, just try to continue with SoftwareManiac's instructions.
    If another BSOD appears, come back here.
    Last edited by xilolee; 12-02-2017 at 01:04 PM.

  11. #11

    Re: [Win7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    Well, just try to continue with SoftwareManiac's instructions.
    If another BSOD appears, come back here.
    Good to know, thank you!

  12. #12
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1 x64] BSOD on Ryzen Desktop

    Are there any news?

  13. #13

    Re: [7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    Are there any news?
    No BSOD for sure. I ended up doing a repair upgrade install, because he couldn't fix it on his end. The good news is, it seemed to fix the updating fails.

  14. #14
    xilolee's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [7SP1 x64] BSOD on Ryzen Desktop

    Ok, I'll mark this as solved.

  15. #15

    Re: [7SP1 x64] BSOD on Ryzen Desktop

    Quote Originally Posted by xilolee View Post
    Ok, I'll mark this as solved.
    Maybe it isn't so solved after all! How strange, it seems to BSOD when I use a USB thumb drive and play Spotify? Regardless, I'll reattach the newest ZIP file!

    SysnativeFileCollectionApp.zip

  16. #16

    Join Date
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    Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

    There has been a newer AMD Radeon driver released on Dec 19. Try this one.

    The crash dump showed the following:

    Code:
    Start memory scan  : 0xfffff8800d4c0728 ($csp)
    End memory scan    : 0xfffff8800d4c1000 (Kernel Stack Base)
    
                   rsp : 0xfffff8800d4c0728 : 0xfffff800036c23a9 : nt!KiBugCheckDispatch+0x69
    0xfffff8800d4c0728 : 0xfffff800036c23a9 : nt!KiBugCheckDispatch+0x69
    0xfffff8800d4c0750 : 0xfffff88000f63d4b : pci!memset+0x2b
    0xfffff8800d4c0828 : 0xfffff800036160d6 : hal!HalpPCIConfig+0x146
    0xfffff8800d4c0868 : 0xfffff800036c1020 : nt!KiPageFault+0x260
    0xfffff8800d4c0988 : 0xfffff88000ef480e : ACPI!AcpiWrapperReadConfig+0x1e
    0xfffff8800d4c09d8 : 0xfffff88000f63d4b : pci!memset+0x2b
    0xfffff8800d4c09f0 : 0xfffff8800d4c0a08 : 0xfffff88000f60b0c : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff8800d4c0a08 : 0xfffff88000f60b0c : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff8800d4c0a68 : 0xfffff88000f605f6 : pci!ExpressRootPortInterruptRoutine+0x36
    0xfffff8800d4c0a98 : 0xfffff800036c5612 : nt!KiDispatchInterrupt+0x12
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    0xfffff8800d4c0ad8 : 0xfffff800036bec5c : nt!KiInterruptDispatch+0x16c
    0xfffff8800d4c0ae0 : 0x000000001aeffe88 :  Trap @ fffff8800d4c0ae0

  17. #17

    Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

    Remove DAEMON Tools

  18. #18

    Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

    Quote Originally Posted by philc43 View Post
    There has been a newer AMD Radeon driver released on Dec 19. Try this one.

    The crash dump showed the following:

    Code:
    Start memory scan  : 0xfffff8800d4c0728 ($csp)
    End memory scan    : 0xfffff8800d4c1000 (Kernel Stack Base)
    
                   rsp : 0xfffff8800d4c0728 : 0xfffff800036c23a9 : nt!KiBugCheckDispatch+0x69
    0xfffff8800d4c0728 : 0xfffff800036c23a9 : nt!KiBugCheckDispatch+0x69
    0xfffff8800d4c0750 : 0xfffff88000f63d4b : pci!memset+0x2b
    0xfffff8800d4c0828 : 0xfffff800036160d6 : hal!HalpPCIConfig+0x146
    0xfffff8800d4c0868 : 0xfffff800036c1020 : nt!KiPageFault+0x260
    0xfffff8800d4c0988 : 0xfffff88000ef480e : ACPI!AcpiWrapperReadConfig+0x1e
    0xfffff8800d4c09d8 : 0xfffff88000f63d4b : pci!memset+0x2b
    0xfffff8800d4c09f0 : 0xfffff8800d4c0a08 : 0xfffff88000f60b0c : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff8800d4c0a08 : 0xfffff88000f60b0c : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff8800d4c0a68 : 0xfffff88000f605f6 : pci!ExpressRootPortInterruptRoutine+0x36
    0xfffff8800d4c0a98 : 0xfffff800036c5612 : nt!KiDispatchInterrupt+0x12
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    0xfffff8800d4c0ad8 : 0xfffff800036bec5c : nt!KiInterruptDispatch+0x16c
    0xfffff8800d4c0ae0 : 0x000000001aeffe88 :  Trap @ fffff8800d4c0ae0
    I'll give this a go and see how it does after the holidays!

    Quote Originally Posted by niknik View Post
    Remove DAEMON Tools
    Why?

  19. #19
    Sysnative Staff
    BSOD Kernel Dump Analyst
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        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
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        Crucial MX200 500GB & 2x Toshiba DT01ACA300
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        Cooler Master TX3 i
      • Display:
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      • Operating System:
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    Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

    Quote Originally Posted by ldeveraux View Post
    Quote Originally Posted by niknik View Post
    Remove DAEMON Tools
    Why?
    Besides of its own drivers that have been known for causing BSODs in the past, I personally haven't seen them cause issues for a long time, Daemon tools offers extra functionality at the end of the installation that has known stability issues.
    Driver Reference Table (DRT)
    Code:
    ========================================================================================= ProcDumpExt v6.4 - Copyright 2013 Andrew Richards
    =========================================================================================
    Start memory scan  : 0xfffff88006465728 ($csp)
    End memory scan    : 0xfffff88006466000 (Stack Base)
    
    
                   rsp : 0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
    0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
    0xfffff88006465750 : 0xfffff880011d1e9b : pci!memset+0x2b
    0xfffff88006465868 : 0xfffff800032c3020 : nt!KiPageFault+0x260
    0xfffff88006465890 : 0xfffff80003230900 : hal!HalpFakePciBusData
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    0xfffff880064659d8 : 0xfffff880011d1e9b : pci!memset+0x2b
    0xfffff880064659f0 : 0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff88006465a68 : 0xfffff880011ce72e : pci!ExpressRootPortInterruptRoutine+0x36
    0xfffff88006465aa8 : 0xfffff800035763b3 : nt!NtQueryPerformanceCounter+0x53
    0xfffff88006465ad8 : 0xfffff800032c0c5c : nt!KiInterruptDispatch+0x16c
    0xfffff88006465ae0 : 0x00000000029b2450 :  Trap @ fffff88006465ae0

  20. #20

    Re: [7SP1 x64] BSOD on Ryzen Desktop. FIX: CHANGED MEMORY SPEED

    Quote Originally Posted by axe0 View Post
    Quote Originally Posted by ldeveraux View Post
    Quote Originally Posted by niknik View Post
    Remove DAEMON Tools
    Why?
    Besides of its own drivers that have been known for causing BSODs in the past, I personally haven't seen them cause issues for a long time, Daemon tools offers extra functionality at the end of the installation that has known stability issues.
    Driver Reference Table (DRT)
    Code:
    ========================================================================================= ProcDumpExt v6.4 - Copyright 2013 Andrew Richards
    =========================================================================================
    Start memory scan  : 0xfffff88006465728 ($csp)
    End memory scan    : 0xfffff88006466000 (Stack Base)
    
    
                   rsp : 0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
    0xfffff88006465728 : 0xfffff800032c43a9 : nt!KiBugCheckDispatch+0x69
    0xfffff88006465750 : 0xfffff880011d1e9b : pci!memset+0x2b
    0xfffff88006465868 : 0xfffff800032c3020 : nt!KiPageFault+0x260
    0xfffff88006465890 : 0xfffff80003230900 : hal!HalpFakePciBusData
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    0xfffff880064659d8 : 0xfffff880011d1e9b : pci!memset+0x2b
    0xfffff880064659f0 : 0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff88006465a08 : 0xfffff880011cec44 : pci!ExpressRootPortAerInterruptRoutine+0x1bc
    0xfffff88006465a68 : 0xfffff880011ce72e : pci!ExpressRootPortInterruptRoutine+0x36
    0xfffff88006465aa8 : 0xfffff800035763b3 : nt!NtQueryPerformanceCounter+0x53
    0xfffff88006465ad8 : 0xfffff800032c0c5c : nt!KiInterruptDispatch+0x16c
    0xfffff88006465ae0 : 0x00000000029b2450 :  Trap @ fffff88006465ae0
    Interesting! I have both Alcohol 120% and Daemon Tools installed, both of which could use SPTD. But I went to the uninstaller in the link and it says I don't have them installed. I remember unchecking that for Daemon Tools when I installed, I must have done the same for Alcohol. It looks like those wouldn't be causing the issue.

    Quote Originally Posted by xilolee View Post
    Ok, I'll mark this as solved.
    I started up after a few days and it looks like it blue screened again, I hadn't even done anything. the FSS.txt is included
    FSS.txt

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