1. #1

    BSOD - BAD POOL HEADER

    Hello to everyone :)


    A few days ago I performed a clean install of windows 10 v 1709 build 16299.19. My machine is a Lenovo Thinkcentre tiny M93p i5-4790t 8gigs of ram. Nothing fancy.
    Today while I was downloading an iso from Microsoft I got a BSOD (BAD POOL HEADER) :/

    I am uploading the files I got from sysnative's tool here. If someone would like to help me I will be eternally grateful to this person :)

    Thank you in advance!
    Attached Files Attached Files


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,838
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD - BAD POOL HEADER

    Hi. . .

    The lone dump was of little help to us. It listed "memory corruption" as the probable cause.

    To be on the safe side and rule software (drivers) out, please run Driver Verifier.

    Driver Verifier - Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista

    Let it run for 24 hours minimum.

    If Driver Verifier flags a 3rd party driver, it will BSOD your system immediately, so be sure to save any work very frequently. A VERIFIER_ENABLED memory dump will [hopefully] contain the name of the offending 3rd party driver, if the BSODs are being caused by a software problem.

    If no 3rd party driver is named, we then know the cause of the VERIFIER_ENABLED BSOD is "unknown hardware failure".

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  3. #3

    Re: BSOD - BAD POOL HEADER

    Hi jcgriff2 ! Thank you for your answer!

    Quick question before i proceed with driver verifier. Like i said to my previous post its a clean install, sorry that i didnt mention earlier that all the drivers that my system is using came from windows update. After the os installation i left the computer for a few minutes and windows installed all the necessary drivers in order to work. Device manager looks great, all devices identified, everything is working. So even if am using windows update drivers i still have to use the verifier?

    Thank you

  4. #4

    Re: BSOD - BAD POOL HEADER

    PS: I flashed my bios to the latest version (m93p tiny) which is
    FBKTCGA.
    https://pcsupport.lenovo.com/gr/en/p...w509/downloads

  5. #5
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,838
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: BSOD - BAD POOL HEADER

    Quote Originally Posted by georgent View Post
    ... So even if am using windows update drivers i still have to use the verifier?
    Yes. Driver Verifier checks 3rd party (non-Microsoft) drivers out and it is these 3rd party drivers that are the usual cause of software related BSODs.

    There really is nothing for you to do. Just bring up D/V, select the options as indicated; let it run for at least 24 hours.

    If a BSOD occurs, get the dump (\windows\minidump), copy it to Desktop or Documents; zip it up and attach to your post. You will not be able to zip it up in the \windows directory.

    I'm requesting this (running Driver Verifier) so that we can either rule-in or out software as the cause of your BSODs.

    Right now, it does appear that unknown hardware failure is the culprit.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 10-29-2017 at 08:23 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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