1. #1

    [10v1709b16299 x64] BSOD svchost.exe A1 41793 crash

    AMD Ryzen Threadripper 1950X
    ASUS PRIME X399-A
    CORSAIR Vengeance LPX 64GB CMK64GX4M4A2666C16
    MSI GeForce GTX 1080 Ti Gaming X
    Samsung 850 EVO 500GB
    EVGA SuperNOVA 850 p2
    Windows 10 Home x64
    Age of system (hardware): less than a month ago
    Age of OS installation: less than a month ago
    Attached Files Attached Files


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  2. #2
    Sysnative Staff
    BSOD Kernel Dump Analyst
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    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    Hi icesteamkk,

    to Sysnative.

    Please update the BIOS to version 0403 which improves system stability.

  3. #3

    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    Quote Originally Posted by axe0 View Post
    Hi icesteamkk,

    to Sysnative.

    Please update the BIOS to version 0403 which improves system stability.
    Do you think it is a BIOS issue?

    Because only 2 days left can return or exchange, retail sellers recommend return the whole PC(They no idea what cause the problem).
    I can try Driver Verifier, if still no luck then try update bios and reinstall windows 10, but can not done in two day(e.g:PC not crash in two days).

    Full memory dump:
    MEMORY 102517-9453-01.DMP - Google Drive

  4. #4
    jcgriff2's Avatar
    Join Date
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    New Jersey Shore
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
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    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    Return the entire system and get a brand new one otherwise you are likely to be chasing down fix's for BSODs for years to come.

    No new system should BSOD.

    All the lone dump told us was that the probable cause is "memory corruption". Note that "memory corruption" does not necessarily mean RAM. It could be a RAM issue, it could be a virtual memory issue (HDD - page file). It also could be file corruption.

    Unfortunately, the dumps are incapable of telling us which piece of hardware has failed. Dumps are only good for figuring out software problems.

    Your lone dump did not name a 3rd party driver; therefore it appears that the most likely cause is "unknown hardware failure". There was no indication in the dump as to what general area of hardware was involved, let alone a specific part.

    Then we have the motherboard and PSU, for which there are no software tests to determine if good or bad.

    I could list more reasons, but I think that you get the picture.

    Return the system and hopefully the new one will run BSOD-free.

    Regards. . .

    jcgriff2

  5. #5
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    648
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    Quote Originally Posted by icesteamkk View Post
    Do you think it is a BIOS issue?

    Because only 2 days left can return or exchange, retail sellers recommend return the whole PC(They no idea what cause the problem).
    I can try Driver Verifier, if still no luck then try update bios and reinstall windows 10, but can not done in two day(e.g:PC not crash in two days).

    Full memory dump:
    MEMORY 102517-9453-01.DMP - Google Drive
    As jcgriff2 says, there's no way to tell what the actual cause is.
    I don't think it is a BIOS issue a.t.m., but a BIOS update that improves system stability usually does take away some other potential causes and/or fixes the issue.

    However, since you only have 2 days left, I would NOT recommend updating the BIOS or attempting any other potential solution as testing the system's stability can easily take more than 2 days.

  6. #6

    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    Thanks your response.


    I already return whole PC, but I get a warning from the manager:Even the next computer get a crash or any issue if they can not to reproduce and confirm what cause the problem, then I need to pay 15% restocking fee and will blacklist on they all stores for selling AMD system to me(If I switch to Intel x299 I9 7940x then do not need to pay the restocking fee, but if the system have any problem and they can not confirm then will blacklist me selling AMD/Intel system to me.)


    5 days ago I already exchange the motherboard and PUS, because at the BIOS when I click Last Modified freeze & no response and pus fan noise. After exchange look like the new parts solve both Issue.

    I just a normal computer user, how I can prove and reappear the store/manufacturer?(Even I click Last Modified get freeze & no response few times in front of the technical staff, manager still say it is a unconfirmed Issue.)

    Any thing(e.g:hardware, software, tools) I can do to prove the Issue if next time get a crash?Will AMD community can get some help?


    *In Canada BC any computer store have enought knowledge to debug the dump to find out which reason cause the problem?
    *The memory express manager is a nice person, but not enought computer knowledge to solve the problem.(they even did not know ryzen Segfault issues or Threadripper broken (on Linux) for PCI.)

  7. #7
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    648
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: [WIN10 1709 x64 home]BSOD svchost.exe A1 41793 crash

    It is out of your league.

    They either need to get help from a professional to properly test each part, or they need to do it themself.

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