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  1. #1

    Join Date
    Sep 2017
    Location
    New York
    Posts
    42

    Alienware BSODs

    Hello,

    I have been getting BSODs for a few months off and on. I do not know a lot but I have 4 mini dumps. I have set in Advanced Settings for "Complete MEMORY Dump. I got a BSOD last night and when I restarted the PC after the BSOD was finished at 100%, (waiting a minute before restart). I did not find a Complete Memory Dump (%SystemRoot%\MEMORY.DMP). How would this Memory Dump disappear or not be created?


    Sherry
    Attached Files Attached Files


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  2. #2
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    5,183
    • specs System Specs
      • Motherboard:
        ASRock Fatal1ty P67 Main Board
      • CPU:
        Intel Core i7-2700K 3.5GHz
      • Memory:
        Crucial 2x8GB DDR3 1600 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 840 Evo 250GB
      • Power Supply:
        Corsair GS 700W
      • Case:
        Silverstone KL04B Case
      • Cooling:
        CoolerMaster Arctic Freezer 7 Pro
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1703 x64

    Re: Alienware BSODs

    Hello,
    please update drivers in red and uninstall Webroot software from your computer.

    Code:
    TurboB.sys Mon Nov 2 21:47:34 2009 (4AEF4566)  
    Intel Turbo Boost driver  http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3052&DwnldID=19105&ProductFamily=Processors&ProductLine=Desktop&ProductProduct=Intel%C2%AE+Core%E2%84%A2+i7+Processoreng  
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys 
    
    ambakdrv.sys Tue  Dec 25 09:46:35 2012 (50D967EB) 
    Aomei BackUpper driver  Free Download AOMEI Software| Download AOMEI Backupper and Partition Assistant 
    http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys 
    
    ammntdrv.sys  Tue Dec 25 09:46:37 2012 (50D967ED) 
    Aomei BackUpper driver  Free Download AOMEI Software| Download AOMEI Backupper and Partition Assistant 
    http://www.carrona.org/drivers/driver.php?id=ammntdrv.sys 
    
    amwrtdrv.sys  Tue Dec 25 09:46:38 2012 (50D967EE) 
    Aomei BackUpper driver  Free Download AOMEI Software| Download AOMEI Backupper and Partition Assistant 
    http://www.carrona.org/drivers/driver.php?id=amwrtdrv.sys 
    
    ElbyCDIO.sys  Thu Dec 18 00:30:51 2014 (5492122B) 
    CDRTools/ElbyCDIO/DVD Region  Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD  http://cdrecord.berlios.de/private/cdrecord.html AnyDVD here:  http://www.slysoft.com/en/support.html 
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys 
    
    HWiNFO64A.SYS  Tue Mar 31 11:51:32 2015 (551A6E24) 
    HWiNFO32 Kernel Driver  http://www.hwinfo.com/download32.html 
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS 
    
    gwdrv.sys Fri  May 29 06:15:40 2015 (5567E7EC) 
    GlassWire Network Security driver  https://www.glasswire.com/ 
    http://www.carrona.org/drivers/driver.php?id=gwdrv.sys 
    
    vsscanner.sys Thu Jan 7 22:47:53  2016 (568EDD09) 
    
    vsscanner.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    vmci.sys Sat Jun 4 10:08:00 2016 (57528C60) 
    VMware  http://www.vmware.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=vmci.sys 
    
    kxdiskprot.sys Tue Jun 7 18:38:34  2016 (5756F88A) 
    Kionix Free Fall Disk Protection Filter Driver Download -  http://www.kionix.com/downloads [br]Support -  http://www.kionix.com/about-kionix/r...formation-form 
    http://www.carrona.org/drivers/driver.php?id=kxdiskprot.sys 
    
    kiox_ff_driver.sys Tue Jun 7  18:41:19 2016 (5756F92F) 
    Kionix Freefall Protection KXCNL Accelerometer  Sensor Driver Download - http://www.kionix.com/downloads[br]Support -  http://www.kionix.com/about-kionix/r...formation-form 
    http://www.carrona.org/drivers/driver.php?id=kiox_ff_driver.sys 
    
    HidEventFilter.sys Tue Jun  21 01:03:01 2016 (57687625) 
    Intel HID Event Filter driver  http://downloadcenter.intel.com/ 
    http://www.carrona.org/drivers/driver.php?id=HidEventFilter.sys 
    
    vsock.sys Wed Jun 22  10:09:14 2016 (576A47AA) 
    VMware vSockets Service  http://www.vmware.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=vsock.sys 
    
    dptf_acpi.sys Wed Aug 10 20:43:11  2016 (57AB75BF) 
    Dynamic Platform Thermal Framework Driver  http://downloadcenter.intel.com or the OEM of your particular system[br] 
    http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys 
    
    dptf_cpu.sys Wed Aug 10 20:43:11  2016 (57AB75BF) 
    Dynamic Platform Thermal Framework Driver  http://downloadcenter.intel.com or the OEM of your particular system[br] 
    http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys 
    
    esif_lf.sys Wed Aug 10 20:43:26  2016 (57AB75CE) 
    Dynamic Platform Thermal Framework Driver  http://downloadcenter.intel.com or the OEM of your particular system[br] 
    http://www.carrona.org/drivers/driver.php?id=esif_lf.sys 
    
    hcmon.sys Thu Aug 18 07:43:53 2016  (57B54B19) 
    VMware USB monitor http://www.vmware.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys 
    
    vmkbd.sys Thu Aug 18 07:50:55 2016  (57B54CBF) 
    VMware keyboard filter driver http://www.vmware.com/support/  
    http://www.carrona.org/drivers/driver.php?id=vmkbd.sys 
    
    btfilter.sys Wed Aug 31 07:04:48  2016 (57C66570) 
    Atheros Bluetooth Driver Official site:  http://www.qualcomm.com/drivers [br] Unofficial site: http://www.atheros.cz  
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    TeeDriverW8x64.sys Thu Sep 1  00:45:52 2016 (57C75E20) 
    Intel Management Engine Interface (MEI) driver OEM  or http://downloadcenter.intel.com[br][br]Installation instructions -  Windows 10 Error 0x800f081f -Source file not found  
    http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys 
    
    e2xw10x64.sys Wed Sep 14  22:52:26 2016 (57D9B88A) 
    Killer PCI-E Gigabit Ethernet Controller[br]Killer  Control Center 64-bit http://www.killernetworking.com/ 
    http://www.carrona.org/drivers/driver.php?id=e2xw10x64.sys 
    
    VMNET.SYS Wed Dec 21 05:20:48  2016 (585A0320) 
    VMware Virtual Network Driver http://www.vmware.com/support/  
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS 
    
    vmnetuserif.sys Wed Dec 21 05:20:52  2016 (585A0324) 
    VMware network application interface driver  http://www.vmware.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys 
    
    vmnetadapter.sys Wed Dec 21  05:20:52 2016 (585A0324) 
    VMware virtual network adapter driver  http://www.vmware.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys 
    
    vmnetbridge.sys Wed Dec 21  05:20:53 2016 (585A0325) 
    VMware bridge driver http://www.vmware.com/support/  
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys 
    
    DDDriver64Dcsa.sys Wed Jan 11  16:28:26 2017 (58764F1A) 
    Dell Diags Device Driver. This is installed with  Dell Client System Analyzer. http://www.dell.com/support/ 
    http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys 
    
    RfeCo10X64.sys Tue Jan 17  06:10:21 2017 (587DA73D) 
    
    RfeCo10X64.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    RTKVHD64.sys Tue Mar 21 14:04:38 2017  (58D124E6) 
    Realtek High Definition Audio Function Driver  http://www.realtek.com.tw/downloads/...Level=3&Conn=2  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    DellProf.sys Mon Apr 3 20:48:04  2017 (58E298E4) 
    Dell System Analyzer Control Device Driver. This driver is  also found Dell Data Vault and other Dell software. http://www.dell.com/support/  
    http://www.carrona.org/drivers/driver.php?id=DellProf.sys 
    
    Qcamain10x64.sys Tue Apr 18  12:21:46 2017 (58F5E8BA) 
    Qualcomm Atheros Extensible Wireless LAN device  driver [br][br]Download -  http://www.killernetworking.com/supp...iver-downloads [br]Support -  http://www.killernetworking.com/about/contact 
    http://www.carrona.org/drivers/driver.php?id=Qcamain10x64.sys 
    
    wrUrlFlt.sys Mon Apr 24  17:08:27 2017 (58FE14EB) 
    Webroot SecureAnywhere  https://www.webroot.com/us/en/support/support-home 
    http://www.carrona.org/drivers/driver.php?id=wrUrlFlt.sys 
    
    SynTP.sys Wed Apr 26 23:41:25  2017 (59011405) 
    Synaptic Touch Pad Driver  http://www.synaptics.com/en/drivers.php[br]Thanks MasterChief!!! 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Wed Apr 26  23:42:17 2017 (59011439) 
    Synaptics SMBus Driver OEM or  http://www.synaptics.com/resources/drivers/ 
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys 
    
    IntcDAud.sys Tue May 2  16:07:08 2017 (5908928C) 
    Intel Graphics Media Accelerator HD Driver  http://downloadcenter.intel.com/ 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    vstor2-mntapi20-shared.sys Fri  May 5 09:31:04 2017 (590C2A38) 
    VMware Virtual Storage Volume Driver  http://www.vmware.com/us/support 
    http://www.carrona.org/drivers/driver.php?id=vstor2-mntapi20-shared.sys 
    
    nvvad64v.sys Mon  May 29 01:04:45 2017 (592B578D) 
    NVIDIA Virtual Audio Driver  http://www.nvidia.com/Download/index.aspx?lang=en-us 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    ctxusbm.sys Tue May 30 03:10:56  2017 (592CC6A0) 
    Citrix ICA Client USB Monitor Driver  http://www.citrix.com/site/SS/downloads/index.asp 
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys 
    
    vmx86.sys Wed Jun 14 05:37:50 2017  (5940AF8E) 
    VMware Virtualization Driver http://www.vmware.com/support/  
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys 
    
    igdkmd64.sys Sat Jun 17 00:58:42  2017 (594462A2) 
    Intel Graphics driver  http://downloadcenter.intel.com/Default.aspx 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    NvStreamKms.sys Thu Jul 20  05:56:56 2017 (59702A08) 
    nVidia Streaming Kernel service - may cause BSOD in Win8.1 systems (found in May 2014). Date/TimeStamp: Tue  Apr 29 20:59:44 2014 (53604B00) MAY NOT BE A PROBLEM, this is a tenative  posting - Appears that April 29 driver is a problem, July 2014 drivers seem  OK From:  http://www.eightforums.com/bsod-cras...tml#post379761  ) [br] Possible fix:  https://forums.geforce.com/default/t...ezing-your-pc/  [br] Or uninstall the nVidia drivers and then install a fresh copy without the  Streaming Kernel Service (uncertain if this is possible) 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    iaStorA.sys Thu Aug 10  10:27:02 2017 (598C18D6) 
    Intel RST (Rapid Storage Technology) driver  http://downloadcenter.intel.com/Default.aspx XP 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    WRkrn.sys Thu Aug 24 19:51:51 2017  (599F1237) 
    Webroot SecureAnywhere Essentials driver[br]Webroot  SecureAnywhere Anti-virus driver http://www.webroot.com/En_US/consumer.html  
    http://www.carrona.org/drivers/driver.php?id=WRkrn.sys 
    
    nvlddmkm.sys Sat Sep 16 18:54:01  2017 (59BD5729) 
    nVidia Video drivers  http://www.nvidia.com/Download/index.aspx[br]Get from OEM for laptops 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    intelppm.sys  ***** Invalid 2007 Invalid 2007 Invalid 
    Intel Processor driver  http://downloadcenter.intel.com/Default.aspx also at 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    
    Code:
    
    Debug session time: Wed Sep 27 18:33:57.326 2017 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\092717-10359-01.dmp]
    
    System Uptime: 0 days 2:15:25.140
    
    *** WARNING: Unable to verify timestamp for WRkrn.sys
    
    *** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
    
    Probably caused by : WRkrn.sys ( WRkrn+7c3e )
    
    BugCheck 50, {fffff8021c9f0f78, 0, fffff801fc6fba19, 2}
    
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    
    Bugcheck code 00000050
    
    Arguments: 
    
    Arg1: fffff8021c9f0f78, memory referenced.
    
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    
    Arg3: fffff801fc6fba19, If non-zero, the instruction address which referenced the bad memory
    
        address.
    
    Arg4: 0000000000000002, (reserved)
    
    BUGCHECK_STR:  AV
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  mscorsvw.exe
    
    FAILURE_BUCKET_ID:  AV_R_INVALID_WRkrn!unknown_function
    
    MaxSpeed:     2800
    
    CurrentSpeed: 2808
    
    BiosVersion = 1.1.9
    
    BiosReleaseDate = 07/05/2017
    
    SystemManufacturer = Alienware
    
    SystemProductName = Alienware 17 R4
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    Debug session time: Wed Aug 30 21:42:29.191 2017 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\083017-10046-01.dmp]
    
    System Uptime: 0 days 0:20:15.054
    
    Probably caused by : ntkrnlmp.exe ( nt!PoIdle+1f0 )
    
    BugCheck A, {ffffa583f33e7612, ff, f8, fffff8021407de00}
    
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    
    Bugcheck code 0000000A
    
    Arguments: 
    
    Arg1: ffffa583f33e7612, memory referenced
    
    Arg2: 00000000000000ff, IRQL
    
    Arg3: 00000000000000f8, bitfield :
    
        bit 0 : value 0 = read operation, 1 = write operation
    
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    
    Arg4: fffff8021407de00, address which referenced memory
    
    BUGCHECK_STR:  AV
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    FAILURE_BUCKET_ID:  AV_nt!PoIdle
    
    MaxSpeed:     2800
    
    CurrentSpeed: 2808
    
    BiosVersion = 1.1.9
    
    BiosReleaseDate = 07/05/2017
    
    SystemManufacturer = Alienware
    
    SystemProductName = Alienware 17 R4
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    Debug session time: Wed Aug 30 03:15:59.123 2017 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\082917-10000-01.dmp]
    
    System Uptime: 0 days 4:33:00.944
    
    Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    
    BugCheck F7, {207913dce85bdd, 7913dce85bdd, ffff86ec2317a422, 0}
    
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
    
    Bugcheck code 000000f7
    
    Arguments: 
    
    Arg1: 00207913dce85bdd, Actual security check cookie from the stack
    
    Arg2: 00007913dce85bdd, Expected security check cookie
    
    Arg3: ffff86ec2317a422, Complement of the expected security check cookie
    
    Arg4: 0000000000000000, zero
    
    BUGCHECK_STR:  0xF7_ONE_BIT
    
    PROCESS_NAME:  System
    
    FAILURE_BUCKET_ID:  0xF7_ONE_BIT_MISSING_GSFRAME_nt!_report_gsfailure
    
    MaxSpeed:     2800
    
    CurrentSpeed: 2808
    
    BiosVersion = 1.1.9
    
    BiosReleaseDate = 07/05/2017
    
    SystemManufacturer = Alienware
    
    SystemProductName = Alienware 17 R4
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    Debug session time: Fri Aug 25 20:46:08.979 2017 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\082517-9562-01.dmp]
    
    System Uptime: 0 days 1:01:26.794
    
    Probably caused by : dxgmms2.sys ( dxgmms2!VidSchiSubmitCommandPacketToQueue+d5 )
    
    BugCheck 3B, {c000001d, fffff807b103a985, ffffa500dfcfb490, 0}
    
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    
    Bugcheck code 0000003B
    
    Arguments: 
    
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    
    Arg2: fffff807b103a985, Address of the instruction which caused the bugcheck
    
    Arg3: ffffa500dfcfb490, Address of the context record for the exception that caused the bugcheck
    
    Arg4: 0000000000000000, zero.
    
    BUGCHECK_STR:  0x3B
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  TheDivision.ex
    
    FAILURE_BUCKET_ID:  0x3B_dxgmms2!VidSchiSubmitCommandPacketToQueue
    
    MaxSpeed:     2800
    
    CurrentSpeed: 2808
    
    BiosVersion = 1.1.9
    
    BiosReleaseDate = 07/05/2017
    
    SystemManufacturer = Alienware
    
    SystemProductName = Alienware 17 R4
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    Debug session time: Wed Aug 23 04:20:32.875 2017 (UTC + 2:00)
    
    Loading Dump File [D:\SysnativeBSODApps\082217-8781-01.dmp]
    
    System Uptime: 0 days 6:21:20.687
    
    Probably caused by : FLTMGR.SYS ( FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+29 )
    
    BugCheck 3B, {c0000005, fffff807fe6d54d9, ffff95004709e7d0, 0}
    
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    
    Bugcheck code 0000003B
    
    Arguments: 
    
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    
    Arg2: fffff807fe6d54d9, Address of the instruction which caused the bugcheck
    
    Arg3: ffff95004709e7d0, Address of the context record for the exception that caused the bugcheck
    
    Arg4: 0000000000000000, zero.
    
    BUGCHECK_STR:  0x3B
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  WRSA.exe
    
    FAILURE_BUCKET_ID:  0x3B_FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted
    
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    
    
    
    
    --- E O J --- 2017 Oct 06 02:41:54 AM _88-dbug  Copyright 2017 Sysnative Forums 
    --- E O J --- 2017 Oct 06 02:41:54 AM  _88-dbug Copyright 2017 Sysnative Forums 
    --- E O J --- 2017 Oct 06 02:41:54  AM _88-dbug Copyright 2017 Sysnative Forums
    ssherjj says thanks for this.

  3. #3
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    406
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        1920 x 1080 @ 60 Hz
      • Operating System:
        Windows 10 Pro

    Re: Alienware BSODs

    Please check your recovery configurations and pagefile configurations, there are numberous events about pagefile configuration failure

    Code:
    Event[4312]:
      Log Name: System
      Source: volmgr
      Date: 2017-09-27T19:10:25.187
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ALIENWARE17R4
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    ssherjj says thanks for this.

  4. #4

    Join Date
    Sep 2017
    Location
    New York
    Posts
    42

    Re: Alienware BSODs

    I am not sure how to set up the page file on the boot partition. I will do some research... Thanks!

  5. #5
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    406
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        1920 x 1080 @ 60 Hz
      • Operating System:
        Windows 10 Pro

    Re: Alienware BSODs

    Standard it is already on the boot partition, maintained by Windows.
    - Go to Control Panel > System > Advanced system settings > tab 'Advanced' > Performance settings > Advanced > Change.
    'Automatically manage paging file size for all drives' is normally checked.

    Recovery settings: Set System Crash Settings - BSOD (Windows 8.1, 8, 7 & Vista)
    ssherjj says thanks for this.

  6. #6
    jcgriff2's Avatar
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    Re: Alienware BSODs

    Quote Originally Posted by ssherjj View Post
    I have set in Advanced Settings for "Complete MEMORY Dump. I got a BSOD last night ... I did not find a Complete Memory Dump (%SystemRoot%\MEMORY.DMP). How would this Memory Dump disappear or not be created?
    Sherry
    Hi Sherry. . .

    Was there a file there at all (meaning an older one) -- in (%systemroot%\memory.dmp)?
    I found this entry in the Event Viewer log and it says that a dump from May 29, 2017, was written to/saved in %systemroot%\memory.dmp

    From Event Viewer:
    Code:
    Event[33191]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-29T20:42:05.792
      Level: Error
      Computer: ALIENWARE17R4
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0x0000000000000208, 
    0x0000000000000007, 0x0000000000000000, 0xfffff80ac273690b). A dump was saved in: 
    C:\WINDOWS\MEMORY.DMP. Report Id: e17dcd83-711e-4e5c-9736-c23ec50be72a.
    Do you use CCleaner or similar app that may have deleted the dump?

    Not only does the Event Viewer indicate that a dump was written on 5/29/17 -- the dump is not included in the Sysnative/jcgriff2 zip file that you attached. So either these dumps are not being written or some app is coming along and deleting them. This fits the pattern of the BSOD/dump from yesterday. There may be many more dumps that are missing from BDODs that actually occurred.

    The 5 dumps provided to us in the most recent Sysnative/jcgriff2 output zip file -
    Code:
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    
    C:\Users\PalmDesert\_jcgriff2_\dbug\1>dir /o:n
     Volume in drive C is Windows 8.1 x64
     Volume Serial Number is C8D9-F1EF
    
     Directory of C:\Users\PalmDesert\_jcgriff2_\dbug\1
    
    10/06/2017  09:34 PM    <DIR>          .
    10/06/2017  09:34 PM    <DIR>          ..
    01/01/1980  12:00 AM         1,384,224 082217-8781-01.dmp
    01/01/1980  12:00 AM         1,377,440 082517-9562-01.dmp
    01/01/1980  12:00 AM         1,365,792 082917-10000-01.dmp
    01/01/1980  12:00 AM         1,369,888 083017-10046-01.dmp
    01/01/1980  12:00 AM         1,379,232 092717-10359-01.dmp
    
    
                   5 File(s)      6,876,576 bytes
                   2 Dir(s)  91,107,069,952 bytes free
    
    C:\Users\PalmDesert\_jcgriff2_\dbug\1>
    Windows 10 dump file dates have left all BSOD Analysts shaking their heads in disbelief as often THE FILE DATE associated with the dump file is just plain wrong. Looking up at the list of your 5 dumps, you can see that the timestamp is wrong as they all say that all 5 BSODs occurred on January 1, 1980 at midnight. To obtain the correct timestamp, look at the filr name or run the dump. I usually do both.

    If you look at the column to the right of the file size is the file name. The file name column for Windows' minidumps is partially made up of

    Anyway, full physical memory dumps are not of any use to us. We need kernel dumps. Change crash control settings either to "Automatic" or "Full Kernel Dump". Doing so should leave you with a full kernel dump (%systemroot%\memory.dmp) + a minidump (%systemroot%\minidump).

    Regards. . .

    jcgriff2


    EDIT: I just saw the info about the page file.

    For the page file deletion and re-allocation, try this - Deletion + Reallocation of the Page File (Windows 10, 8.1, 8, 7 &amp; Vista)

    A problem with the page file may be responsible for the lack of your full physical memory dump being written as all dump info is written to the page file first, then re-written to either %systemroot%\memory.dmp +/or %systemroot%\minidump.

    If you have any other questions, just ask and we'll do our best to get it/them answered.
    Last edited by jcgriff2; 10-06-2017 at 10:48 PM.
    ssherjj says thanks for this.

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  7. #7

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    Re: Alienware BSODs

    Yes I do use ccleaner...all this is overwhelming. Should I just do a clean reinstall? Things aren't right. I will look at link above that you sent.
    Attached Thumbnails Attached Thumbnails Alienware BSODs-system-png   Alienware BSODs-vmemory-png  

  8. #8

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    Re: Alienware BSODs

    I will follow those instructions in that link you sent me. Deletion + Reallocation of the Page File

  9. #9

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    Re: Alienware BSODs

    I cannot find pagefile in drive C?
    Attached Thumbnails Attached Thumbnails Alienware BSODs-cmd-prmt-jpg  

  10. #10
    Sysnative Staff
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    Re: Alienware BSODs

    Could you configure a pagefile on your Windows partition with a fixed size of 8GB.
    ssherjj says thanks for this.

  11. #11
    xilolee's Avatar
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    Re: Alienware BSODs

    I noticed most of the times (in windows 8.1 and 10, can't remember previous OSes) the pagefile.sys is deleted by windows itself, after a reboot.
    Read More:
    That's why you can't find it.

    By the way, the msinfo log shows the pagefile was present: 34GB.
    Syslist shows a negative size for it (-2147483648).
    Last edited by xilolee; 10-07-2017 at 05:01 PM.
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  12. #12

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    Re: Alienware BSODs

    Quote Originally Posted by axe0 View Post
    Could you configure a pagefile on your Windows partition with a fixed size of 8GB.
    Sorry axe0, I'm not sure if you want me to set page file to 8GB in the Advanced Settings? I apologize that I'm slow in understanding things.

  13. #13
    xilolee's Avatar
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    Re: Alienware BSODs

    Like this:
    Read More:


    ssherjj says thanks for this.

  14. #14

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    Re: Alienware BSODs

    Hi axe0, All set as you asked.
    Attached Thumbnails Attached Thumbnails Alienware BSODs-paging-set-png   Alienware BSODs-paging-all-png  

  15. #15
    x BlueRobot's Avatar
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    Re: Alienware BSODs

    I thought I should mention (FYI) that Windows will overwrite any MEMORY.DMPs with the latest crash, Minidumps will be retained for 50 files and will then begin to be overwritten too.
    ssherjj says thanks for this.
    Machines Can Think

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  16. #16

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    Re: Alienware BSODs

    Quote Originally Posted by jcgriff2
    "Windows 10 dump file dates have left all BSOD Analysts shaking their heads in disbelief as often THE FILE DATE associated with the dump file is just plain wrong. Looking up at the list of your 5 dumps, you can see that the timestamp is wrong as they all say that all 5 BSODs occurred on January 1, 1980 at midnight. To obtain the correct timestamp, look at the filr name or run the dump. I usually do both."
    Is there anything I can do to get rid of these 5 BSODs that occurred on January 1, 1980? Should I be concerned? How would this happen? Also how would I look up these files and run a dump?

    Thank you all for your help and your time with all of this.
    Last edited by jcgriff2; 10-08-2017 at 04:50 PM. Reason: fixed quote

  17. #17
    jcgriff2's Avatar
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    Re: Alienware BSODs

    There is nothing to do with the dumps. The real dates of the BSODs are in the dump filename. Go back and read my post and check the highlighted dates out.
    ssherjj says thanks for this.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  18. #18
    xilolee's Avatar
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    Re: Alienware BSODs

    BIOS seems to be already updated.
    But I can see you didn't update other things present in your manufacturer website (like softwaremaniac showed in the first reply).
    My suggestions:
    • Could it be you are using two antiviruses? Webroot and voodooshield?
      Could you specify what antivirus/antimalware/antispyware/firewall software are you using?
      It could be this is the cause of your BSODs.
    • Create a new system restore point.
    • Create a backup of your important files: they should be put in another location (not in your machine).
    • Update aomei backupper to the latest version (aomei backupper standard 4.0.6, is free).
      Not sure why you are using the 2012 version of it.
      Are you using another software to create system images?
      By the way, after you updated aomei backupper (or your preferred program for system images: OVERWOLF?) create a new system image of your system: it should be put in another location (not in your machine).
      Make also sure you have the usb drive, or the cd, you created with/by aomei backupper at hand.
      If you didn't create it, create it right now and test if it works (i.e., if it boots up your machine, without using windows).
    • Start to update the drivers for your laptop, checking Dell.com - Support for Alienware 17 R4 (click).
      It could be dell installed a software on your machine that check drivers for you: try that, if you feel more comfortable with it.
    ssherjj says thanks for this.

  19. #19

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    Re: Alienware BSODs

    Hi xilolee,

    * Yes, I am using Webroot and Voodooshield Beta & Hitman Pro.
    *Glasswire Elite Firewall (updated)
    *AOMEI Backupper Professional has been updated for a couple of days now to 4.0.6
    * I am not using another software for creating system images.
    * I have tried updating the drivers that, softwaremaniac posted for me. Some will not update like the "intelppm.sys" I cannot find it on Intel.com. The other drivers I believe are updated. Except for Clone DVD.

    Thank you and I'll follow the rest of your advise to backup Dell Drivers to the latest. And make a USB with AOMEI. Besides creating a System Restore in the meantime.

  20. #20
    xilolee's Avatar
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    Re: Alienware BSODs

    I thought it was another antivirus.
    Well, after you got your precautions and then updated your drivers, wait for another bsod.
    If it won't appear in next two months, problem solved.
    If a new bsod will appear, post it here and we will check it.

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